Author: United States. Congress. House. Committee on Government Reform and Oversight. Subcommittee on Government Management, Information, and Technology
Author: United States. Congress. House. Committee on Government Reform and Oversight. Subcommittee on Government Management, Information, and Technology
Author: United States. Congress. House. Committee on Government Reform and Oversight. Subcommittee on Government Management, Information, and Technology
Discusses nine assessment issues that are grouped into three major areas: assessing the decision to pursue Business Process Reengineering (BPR), focuses on strategic & general management issues that need to be resolved before an organization embarks on a BPR project. Assessing the new process' development picks up at the point where the organization has decided to begin a BPR project. It focuses on the management of the BPR team, the team's process redesign activities, & the business case it develops. Assessing project implementation & results deals with the problems involved in piloting & deploying a new BPR. Glossary & bibliography.
Author: United States. Congress. House. Committee on Government Reform and Oversight. Subcommittee on Government Management, Information, and Technology
Ammons (public administration, U. of North Carolina) put together this guide to benchmarks for mayors, city council members, city managers, department heads, management analysts, and citizens who want a measuring rod for local government services. He includes national standards, engineered standar
Today enterprises must strive to improve their competitiveness in a changing environment. To reach this objective it is necessary for companies to evaluate their performances and to combine modelling, business process re-engineering and benchmarking techniques. This book demonstrates the successful combination and implementation of these various techniques.