Perfect Phrases for Motivating and Rewarding Employees, Second Edition
Perfect Phrases for Motivating and Rewarding Employees, Second Edition

Author: Harriet Diamond

Publisher: McGraw Hill Professional

Published: 2010-08-06

Total Pages: 176

ISBN-13: 0071744118

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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Hundreds of Ready-to-Use Phrases for Encouraging and Recognizing Employee Excellence! Whether you're giving a pep talk to a team or inspiring a direct report in a one-on-one meeting, you need the right words to keep your staff focused, engaged, enthusiastic, and productive. This fully revised and updated edition of Perfect Phrases for Motivating and Rewarding Employees has hundreds of ready-to-use phrases for inspiring peak performance. Learn the most effective language for: Creating a positive work environment Motivating people to achieve goals Providing performance-enhancing feedback Boosting morale in tough times Using social networking for business success

Perfect Phrases for Customer Service, Second Edition
Perfect Phrases for Customer Service, Second Edition

Author: Robert Bacal

Publisher: McGraw Hill Professional

Published: 2010-11-10

Total Pages: 259

ISBN-13: 0071745068

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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers

Perfect Phrases for Building Strong Teams: Hundreds of Ready-to-Use Phrases for Fostering Collaboration, Encouraging Communication, and Growing a
Perfect Phrases for Building Strong Teams: Hundreds of Ready-to-Use Phrases for Fostering Collaboration, Encouraging Communication, and Growing a

Author: Linda Eve Diamond

Publisher: McGraw Hill Professional

Published: 2007-08-08

Total Pages: 162

ISBN-13: 0071594884

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The Right Phrase for Every Situation...Every Time Whether you're a project manager, department head, or CEO, you have to choose the perfect words to inspire real teamwork. This quick-reference guide addresses all the issues you could possibly encounter working with a team-offering hundreds of ready-to-use phrases for every situation. From managing interpersonal conflicts to motivating an entire company, you'll find the exact words you need to: Get people to work with, not against each other Use positive feedback to promote and reward teamwork Inspire communication at every level of the team Build a winning team mindset that can't lose! The key to successful collaboration is right here at your fingertips-in this easy-to-use, subject-by-subject collection of empowering words and fail-proof phrases.

Perfect Phrases for Meetings
Perfect Phrases for Meetings

Author: Don Debelak

Publisher: McGraw Hill Professional

Published: 2008-04-06

Total Pages: 217

ISBN-13: 0071641602

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Everyone wants to shine in business meetings-whether they are leading them or just participating. Perfect Phrases for Meetings provides hundreds of winning, ready-to-use phrases, arming you with the right words to say in eight crucial types of meetings. This book is a valuable tool for anyone who needs to get a message across and stand out as a leader.

McGraw-Hill Education TABE Level A Verbal Workbook, 2nd edition
McGraw-Hill Education TABE Level A Verbal Workbook, 2nd edition

Author: Phyllis Dutwin

Publisher: McGraw Hill Professional

Published: 2016-03-04

Total Pages: 208

ISBN-13: 1259587991

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Now updated! Expert verbal preparation for the TABE exam that is the first step to lifelong success Whether you're looking to quality for a government job, to launch a career with a private company, or to demonstrate your abilities for school placement, a high score on the Test of Adult Basic Education (TABE) will help you reach your goals. Written by recognized leaders in adult education, this book is designed to help you identify your goals and discover more about your unique learning preferences and study habits. You'll consider which subject-specific strategies make learning and test-taking easier for you. You'll learn basic verbal skills by using familiar, everyday items such as work documents, graphs and charts, and internet-based materials. With this step-by-step guide, you will sharpen the skills you need to succeed on the TABE--and move ahead in your career. Features Practice exercises just like the ones on the test--with complete explanations Real-life materials and examples that help you to build the skills you need Total preparation for all TABE verbal topics, including reading, language usage, and spelling Strategies that show you how to work smarter, not harder--and get the most out of your study time About the Authors Phyllis Dutwin, M.A., is president of Dutwin Associates, a company that consults with major publishers to develop books for adult students. Linda Eve Diamond comes from a corporate training background and is the author of business, education, and self-help books.

2600 Phrases for Effective Performance Reviews
2600 Phrases for Effective Performance Reviews

Author: Paul Falcone

Publisher: AMACOM

Published: 2005-06-10

Total Pages: 254

ISBN-13: 0814428703

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This trusted reference puts thousands of ready-to-use words, phrases, descriptions, and action items right at your fingertips — perfect for review time, creating development plans, and monitoring performance year-round. Whether you're an HR professional or a manager, chances are there's one task you really dislike: giving performance reviews. Even if you know the basic points you want to get across, finding the right words and committing them to paper is about as much fun as a trip to the dentist. This phrasebook puts the right words in your hands with phrases that managers, supervisors, and HR professionals can use to help them properly evaluate performance and make the whole process much smoother. In 2600 Phrases for Effective Performance Reviews, renowned career expert Paul Falcone covers the 25 most commonly-rated performance factors including: productivity, time management, teamwork, decision making, and more! Falcone also shares job-specific parameters that apply in sales, customer service, finance, and many other areas and industries. 2600 Phrases for Effective Performance Reviews is useful not just for review time but will also be instrumental in creating job descriptions and development plans as well as monitoring performance, progress, and problems year-round.

Essentials of Public Health Management
Essentials of Public Health Management

Author: L. Fleming Fallon Jr.

Publisher: Jones & Bartlett Publishers

Published: 2011-06-24

Total Pages: 526

ISBN-13: 1449664865

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This timely revision addresses all the important topics in the effective management of public health departments and agencies. Using a practical, non-theoretical approach, the book is ideal for the hands on management of these complex organizations and their daily operations. The Second Edition has been thoroughly revised with all new case studies for each chapter as well as the most up-to-date information on critical, contemporary topics in management, human resources, operations, and more, all within the context of the public health department. Important Notice: The digital edition of this book is missing some of the images or content found in the physical edition.

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Author: Susan Benjamin

Publisher: McGraw Hill Professional

Published: 2007-09-06

Total Pages: 242

ISBN-13: 0071595120

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Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

How to Motivate People
How to Motivate People

Author: Patrick Forsyth

Publisher: Kogan Page Publishers

Published: 2006

Total Pages: 148

ISBN-13: 9780749445515

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Managers are under increasing pressure to get results and may feel they need all the help they can get. They are responsible for achieving results through other people. Employees must not only be able to do what managers want them to do, they must want to do so. Completely revised and updated, this second edition continues to illustrate how to inspire individuals or teams to develop, appraise and empower to get the very best results. "How to Motivate People" reviews the principles of motivating staff to maximise performance. It sets out guidelines on how to: reduce negative feelings; boost positive feelings; create enthusiasm and involvement; and focus effort on key issues. This comprehensive guide provides practical guidelines and suggestions for action, leaving no stone unturned in exploring how to influence and motivate people.