The Ombudsman Handbook
The Ombudsman Handbook

Author: James T. Ziegenfuss, Jr.

Publisher: McFarland

Published: 2014-01-10

Total Pages: 215

ISBN-13: 0786485329

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Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

The Organizational Ombudsman
The Organizational Ombudsman

Author: Charles L. Howard

Publisher: American Bar Association

Published: 2010

Total Pages: 678

ISBN-13: 9781604427783

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This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation; a comprehensive presentation of various legal issues associated with organizational ombudsman programs;and numerous examples of how ombudsmen function in their organizations to illustrate how they are effective in addressing issues that people would not otherwise raise.

Federal Complaint-Handling, Ombudsman, and Advocacy Offices
Federal Complaint-Handling, Ombudsman, and Advocacy Offices

Author: Wendy R. Ginsburg

Publisher: DIANE Publishing

Published: 2011-05

Total Pages: 50

ISBN-13: 1437922686

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Federal complaint-handling, ombudsman, and advocacy offices have different forms, capacities, and designations. This report identifies the basic characteristics of these offices, recognizing differences among them with regard to their powers, duties, jurisdictions, locations, and resources, as well as control over them. The report consists of three parts: (1) an analysis of the ombudsman concept and a brief look at which countries around the world have used ombudsmen; (2) a breakdown of the various ways in which federal complaint-handling offices differ; and (3) an identification and description of selected ombudsman-like offices, including specifics on their origins and operations. This is a print on demand edition of an important, hard-to-find report.

Human Rights Commissions and Ombudsman Offices
Human Rights Commissions and Ombudsman Offices

Author: Kamel Hossain

Publisher: BRILL

Published: 2021-10-18

Total Pages: 896

ISBN-13: 9004481931

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This volume reflects the findings of a conference organized in preparation of setting up a national human rights commission and ombudsman institution in the Federal Democratic Republic of Ethiopia. The meeting assembled experts in the field of the protection and promotion of human rights, and of the problems of countries in transition from a non-democratic system, characterized by gross violations of human rights, towards a democratic system based on the rule of law and respect for human rights. The book analyses the functioning of national human rights commissions and ombudsman institutions in 23 different countries, by means of country report written in the main by members of these institutions themselves and containing an assessment of their experience. Many offer relevant constitutional and legislative provisions as well. This volume thus forms a unique collection of materials dealing with national human rights commissions and ombudsman offices.