OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches

OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches

Author: OECD

Publisher: OECD Publishing

Published: 2009-10-02

Total Pages: 242

ISBN-13: 9264059415

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The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.


OECD e-Government Studies: Egypt 2013

OECD e-Government Studies: Egypt 2013

Author: OECD

Publisher: OECD Publishing

Published: 2013-03-21

Total Pages: 250

ISBN-13: 9264178783

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This report analyses e-government implementation in Egypt and presents a series of recommendations for action.


OECD Digital Government Studies Digital Government in Mexico Sustainable and Inclusive Transformation

OECD Digital Government Studies Digital Government in Mexico Sustainable and Inclusive Transformation

Author: OECD

Publisher: OECD Publishing

Published: 2020-01-06

Total Pages: 74

ISBN-13: 9264550682

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Digital Government in Mexico discusses and assesses the efforts of the Mexican Government to build a stronger system of digital government under the Coordination of the National Digital Strategy of the Office of the President. It presents the key policy actions, achievements and co-ordination challenges, and looks at how policy objectives are implemented.


OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery

OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery

Author: OECD

Publisher: OECD Publishing

Published: 2020-05-30

Total Pages: 123

ISBN-13: 9264404171

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This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach.


Digital Access and E-Government: Perspectives from Developing and Emerging Countries

Digital Access and E-Government: Perspectives from Developing and Emerging Countries

Author: Mothataesi Sebina, Peter Mazebe II

Publisher: IGI Global

Published: 2014-03-31

Total Pages: 377

ISBN-13: 146665869X

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Access to government information faces many roadblocks in developing and emerging economies due to lack of appropriate legal frameworks and other requisite information laws. However, there is hope that many countries are now recognizing the importance of providing access to public information resources. Digital Access and E-Government: Perspectives from Developing and Emerging Countries explores the relationships that exist between access to information laws and e-government. It shares the strategies used in encouraging access to information in a variety of jurisdictions and environments, to be of use to e-government designers and practitioners, policymakers, and university professors.


Emerging Mobile and Web 2.0 Technologies for Connected E-Government

Emerging Mobile and Web 2.0 Technologies for Connected E-Government

Author: Mahmood, Zaigham

Publisher: IGI Global

Published: 2014-05-31

Total Pages: 356

ISBN-13: 146666083X

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E-Government describes the utilization of technologies to improve the lives of citizens and business organizations while facilitating the operation of the government. With the rise of new technologies, governments need to consider implementing Web 2.0 and mobile technologies as a way to offer relevant e-services to citizens so that they may fully participate in governmental affairs. Emerging Mobile and Web 2.0 Technologies for Connected E-Government highlights the latest technologies and how they can be implemented by the government and effectively used by citizens. This book aims to be an inclusive reference source for researchers, practitioners, students, and managers interested in the application of recent technological innovations to develop a more effective e-government system.