OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches
Author: OECD
Publisher: OECD Publishing
Published: 2009-10-02
Total Pages: 242
ISBN-13: 9264059415
DOWNLOAD EBOOKThe report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.