This report shows that the development and provision of the next generation of user-focused services in the Belgian government will require the maximisation of synergies between the federal, regional and community governments and local authorities.
The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.
This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced by countries today. It highlights the richness of initiatives and actions taken by Denmark in relation to a number of areas.
This report maps and analyses the core issues which together make up effective regulatory management for Belgium, laying down a framework of what should be driving regulatory policy and reform in the future.
This OECD Public Governance Review of Peru analyses key areas of public governance in Peru and identifies opportunities for improving the performance of the state in delivering better outcomes for all citizens.
"This book examines the role that citizens play in the development of electronic government or e-government,specifically focusing on the impact of e-government and citizens, exploring issues of policy and management in government"--Provided by publisher.
Have the underlying ideas behind New Public Management (NPM) been forgotten ? This book investigates whether this idea is reflected in the real world of public administration or if it is mere wishful thinking. The investigations in this volume comprise studies of not only European countries, but also major Asian, African and Latin-American countries, that is, countries of which much less is known regarding the developments in Public Administration reform. It provides the reader with a remarkable overview of what is actually happening in countries all over the world. More importantly, the chapters provide ample information which is indicative for an answer to the question raised above: What has remained of NPM and what is the role of NPM tools in public administration today?