This book examines the life of =Anandamay=i M=a, one of the most renowned Hindu holy women of modern times. Lisa Hallstrom paints a vivid portrait of this extraordinary woman, her ideas, and her continuing influence. In the process, the author sheds new light on important themes of Hindu religious life, including the centrality of the guru, the influence of living saints, and the apparent paradox of the worship of the divine feminine and the status of Hindu women.
Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.
"Brilliantly faceted and extremely funny. . . . While I was reading it, I was making a list of all the people I wanted to send it to, until I realized that I wanted to send it to everyone I know." — Ann Patchett “Improbably charming...will have you chortling and reading lines aloud.” — PEOPLE The internationally bestselling, compulsively readable novel—spiky, sharp, intriguingly dark, and tender—that combines the psychological insight of Sally Rooney with the sharp humor of Nina Stibbe and the emotional resonance of Eleanor Oliphant Is Completely Fine. Martha Friel just turned forty. Once, she worked at Vogue and planned to write a novel. Now, she creates internet content. She used to live in a pied-à-terre in Paris. Now she lives in a gated community in Oxford, the only person she knows without a PhD, a baby or both, in a house she hates but cannot bear to leave. But she must leave, now that her husband Patrick—the kind who cooks, throws her birthday parties, who loves her and has only ever wanted her to be happy—has just moved out. Because there’s something wrong with Martha, and has been for a long time. When she was seventeen, a little bomb went off in her brain and she was never the same. But countless doctors, endless therapy, every kind of drug later, she still doesn’t know what’s wrong, why she spends days unable to get out of bed or alienates both strangers and her loved ones with casually cruel remarks. And she has nowhere to go except her childhood home: a bohemian (dilapidated) townhouse in a romantic (rundown) part of London—to live with her mother, a minorly important sculptor (and major drinker) and her father, a famous poet (though unpublished) and try to survive without the devoted, potty-mouthed sister who made all the chaos bearable back then, and is now too busy or too fed up to deal with her. But maybe, by starting over, Martha will get to write a better ending for herself—and she’ll find out that she’s not quite finished after all.
What do you do, when you find the perfect family, and it's not yours? A charming, funny and irresistible novel about families, friendship and tiny little white lies. The only thing Abi ever wanted was a proper family. So when she falls pregnant by an Australian exchange student in London, she cannot pack up her old life in Croydon fast enough, to start all over in Sydney and make her own family. It is not until she arrives, with three-week-old Jude in tow, that Abi realises Stu is not quite ready to be a father after all. And he is the only person she knows in this hot, dazzling, confusing city, where the job of making friends is turning out to be harder than she thought. That is, until she meets Phyllida, her wealthy, charming, imperious older neighbour, and they become almost like mother and daughter. If only Abi had not told Phil that teeny tiny small lie, the very first day they met... Imagine the warmth of Monica McInerney, the excruciating awkwardness of Offspring and the wit of Liane Moriarty, all rolled into one delightful, warm, funny and totally endearing novel about families – the ones we have, and the ones we want – and the stories we tell ourselves about them. 'Rare and delightful ... a beautifully crafted novel about female relationships. I couldn't put this book down.' Clare Press, Fashion Editor-at-large, Marie Claire 'You Be Mother is the kind of book you pick up...and never want to put down ... you will fall in love with this book.' Lauren Sams, author of She's Having Her Baby
About the Book : Anandamayi Ma (1896-1982), the Mother imbued with bliss , as she was called by her followers, was one of the most significant Indian Saints and one of the very few woman-gurus of our times.This book was first published in 1967 under the
English professor turns New Age guru. A New York Times notable book for 1989. "Rockland...scores a hit with this smoothly written first novel, which has a serious message about the virtues of selfishness. This reviewer hasn't laughed so hard since Josh Greenfield and Paul Mazursky's Harry and Tonto."--Booklist
Alice Bliss is fifteen. She's smart, funny, and clever. Not afraid to stand up for the things she believes in. She also idolises her father and, when he leaves home to fight a war she doesn't believe in, Alice is distraught. She and her mother negotiate his absence as best they can - waiting impatiently for his letters, throwing themselves into school and work respectively, bickering intermittently and, in Alice's case, falling for the boy next door - but then they're told that he's missing in action and have to face up to the fact that he may never return. Telling a story of love and loss, of grief and growing up, of family and friendship, Alice Bliss is a powerful, poignant portrayal of a young girl facing up to the unthinkable. Both intimate and universal, it is, ultimately, a story of a daughter's love for her father.
Through intimate portraits and inspired meditations, Markus Ray cracks open the sacredness in coffee cups, mountaintops, airports, and vistas to reveal a Source that is divinely feminine. A sacred stillness emerges as one's consciousness opens to the purity, power, love, and perfection that is the Divine Feminine.
All spiritual persons share the quality of Bliss. Swami Ramananda's insightful, illuminating book chronicles the remarkable spiritual journey of how he attained Bliss, and how readers can too. You can live a godly life of total happiness! Give yourself permission to feel Bliss! Learn "the yoga of laughter" from Sri Anandamayima and Swami Ramananda.
