A completely revised and expanded guide to communicating in the global marketplace, this book provides information about every aspect of international communication, including coverage of procedures for effectively using mail, fax, and telephone systems; use of the Internet and World Wide Web; and techniques for making English understood overseas.
Praise and Reviews "As an American who has worked in Europe for the past 3 years, I find Bridging the Culture Gap to be a practical guide for communicating and influencing across cultures. The authors use authentic and engaging anecdotes, which will help readers to understand their own culture, and other`s reactions to it in the context of everyday business."Gary Kuusisto, Director, European Learning & Development, The Gillette Company"This book gives you a practical insight into cross-cultural communication in business today, based in part on the Canning team`s deep experience in training over 1,000 managers and specialists in a unique Franco-Japanese adventure. Every International professional should find food for thought in this book."Francois Foix, Human Resources Coordinator, Renault-Nissan"Full of real-life examples and practical advice which reflects the experience and skills of its masterful but unpretentious authors."Andreas Molck-Ude, Head of Africa and Middle East Division, Munich Re"Canning offers tough and intensive training, but brilliant results. I believe this book will do the same thing for anyone looking for success in cross-cultural business."Takashi Kashiwagi, Head of Global Regulatory Approvals and Marketing Support, Aventis JapanAs globalization gathers momentum, the contact between business people from other countries is becoming more frequent. The more national boundaries a company crosses, the greater the scope for misunderstanding and conflict. To succeed internationally, it is essential to be able to break the barriers of culture, language and set patterns of thinking.Bridging the Culture Gap, written by two of Canning's most experienced trainers, is a distillation of many years' work and is based on the real-life business situations of their international clients. You'll find out how to:interpret the party linecommunicate with styleget your message acrossplay the conversation gamebe sensitive to other culturesmind your mannersavoid the usual faux paswin the dealand so much more.Packed with fascinating cases, cultural awareness scales, communication style tests and practical tips, this lively guide will help anyone - of any nationality - to become a better communicator. Whether you're planning to give a presentation to a cross-cultural group or about to negotiate with an overseas client, Bridging the Culture Gap will ensure that your cultural awareness antennae are well tuned.
A multilingual glossary of commercial expressions for anyone needing to write or understand business communication in English, French, German, Spanish and Italian.
Improve the way you communicate in English when working internationally--it's as much about how you say it as what you say. You need more than just a good level of English to communicate successfully in international business. This guide gives you clear and practical advice to help you to communicate successfully with colleagues and business partners around the world, using the English you already know. Part 1 will help you with speaking and listening, with practical ideas to help you create better understanding with colleagues and business partners. Part 2 covers key interpersonal skills, such as building relationships, networking, influencing, making decisions, managing conflict, and building trust. Part 3 considers the challenges of virtual communication with colleagues at a distance, with advice on how to write better emails and manage conference calls. Each unit features tip boxes, model conversations, and case studies. Work environments today are increasingly complex, and with greater demands on time there is more emphasis on choosing the right form of communication at the right time. You need to be able to work with colleagues at a distance and build and maintain relationships with people at home and abroad. Effective International Business Communication will help you to build the relationships you need to be successful. Can be used for self-study or by Business English trainers who want their clients to get results.
The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed. For courses in Intercultural Business Communication. With the globalisation of the world economy, it is imperative for current and future managers to be sensitive to the differences they will encounter in intercultural communication. To help make students aware of these differences, Intercultural Business Communication contains practical guidelines and information on how to conduct negotiations across countries, write business letters in different societies, and includes the general “dos” and “don’ts” in international business.
This Guide is designed to be a supplement for teaching business communication and includes seven sections which summarize generic business communication concepts as they apply to the intercultural setting. Further, there is a section of selected business letters collected from around the world. This Guide does not include grammar, punctuation, spelling, and numerical data as it is to be used as a supplement to most business communications texts.
Synopsis: The breakneck speed at which business is "going global" requires a new breed of executives, managers, and front-line employees who are adept at the art of cross-cultural communication, where simple misunderstandings can jeopardize multimillion dollar deals. Whether you are preparing for a long-term overseas assignment or a short trip abroad to meet with clients, customers, suppliers, or distributors, Global Business Etiquette will be an indispensable resource for understanding the dynamics of cross-cultural communication, avoiding embarrassing (and costly) gaffes, and successfully navigating the subtleties of social interaction. Drawing from their many years of research and training in the field; highlighting such important elements of communication as nonverbal gestures, dress, and gift giving customs; and featuring dozens of colorful examples and useful tips; the authors present a practical approach to interpreting signals and symbols around the world, overcoming stereotypes, and mastering the nuances of international communication.
This title prepares future managers to face the differences in business communication across cultures. It contains practical guidelines and information on how to conduct negotiations across countries, write business letters in different societies, and includes the general 'dos' and 'don'ts' in international business.
