Measuring Service Contract Performance
Measuring Service Contract Performance

Author: Andrew P. Hunter

Publisher: Rowman & Littlefield

Published: 2021-04-15

Total Pages: 72

ISBN-13: 1538140268

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Researching and manufacturing fighters, ships, and tanks are only part of the picture for defense contracts. Contracting for services accounts for over 41 percent of DoD contract obligations in 2018. Services include maintaining equipment, moving people and things, creating software, providing server space, and construction. Service contracting is challenging as services can be difficult to define and measure. But services are increasingly central to the U.S. economy. The Department of Defense seeks to attract new firms that will increase its speed and agility—many of these firms are service providers, e.g., data analytics or cloud computing. CSIS looked at a million contracts to evaluate how three factors influence performance: 1.service complexity 2.contract-management capacity 3.vendor’s history working with a DoD contracting office The existing data fails to explain large differences in contract office performance. More DoD transparency about contracting office capacity could help make a case for further investments. The report also found that when vendors and contracting offices have a longer history, they tend to have better results. That means DoD needs to think not only about recruiting new partners, but also about helping them succeed.

Site Reliability Engineering
Site Reliability Engineering

Author: Niall Richard Murphy

Publisher: "O'Reilly Media, Inc."

Published: 2016-03-23

Total Pages: 552

ISBN-13: 1491951176

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The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

Project Management Fundamentals
Project Management Fundamentals

Author: Gregory T. Haugan PhD, PMP

Publisher: Berrett-Koehler Publishers

Published: 2010-10

Total Pages: 304

ISBN-13: 1523097302

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Build on the Right Fundamentals for Project Management Success! To achieve success in any endeavor, you need to understand the fundamental aspects of that endeavor. To achieve success in project management, you should start with Project Management Fundamentals: Key Concepts and Methodology, Second Edition. This completely revised edition offers new project managers a solid foundation in the basics of the discipline. Using a step-by-step approach and conventional project management (PM) terminology, Project Management Fundamentals is a commonsense guide that focuses on how essential PM methods, tools, and techniques can be put into practice immediately. New material in this second edition includes: • A thorough discussion of agile project management and its use in real-life situations • Detailed explanations of the unique factors involved in managing service projects • An enhanced appendix on management maturity models • A new appendix on project communications and social networking • Expanded coverage of the triple constraints in PM, going beyond scope, schedule, and cost to include quality, resources, and risks As a refresher for the experienced project manager or as a comprehensive introductory guide for the new practitioner, Project Management Fundamentals: Key Concepts and Methodology, Second Edition, is the go-to resource that delivers.

Handbook of Measurements
Handbook of Measurements

Author: Adedeji B. Badiru

Publisher: CRC Press

Published: 2018-10-08

Total Pages: 706

ISBN-13: 1482225239

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Planning, measuring, and paying attention to details form the basis for all successful engineering operations. Measurements pervade everything we do and must be viewed from a systems perspective. A comprehensive all-encompassing guide to measurements, Handbook of Measurements: Benchmarks for Systems Accuracy and Precision focuses on high-level engineering computations essential for benchmarks and technical innovation. The book uses a systems framework and a technically rigorous approach to systems linking of measurements—an approach that sets it apart from other handbooks. The popular saying "measure twice and cut once" bears out the importance of measurements in human endeavors. This handbook covers both qualitative and quantitative topics of measurement. It opens with a chapter on the fundamentals of measurement and includes coverage of human-centric measurements, such as measurement of personnel productivity and contractor performance. It concludes with three appendices on measurement, references, conversion factors, equations, formulas, and statistics for measurement. It is well understood that humans cannot manage anything that cannot be measured. All elements involved in our day-to-day decision making involve some form of measurement, whether in the kitchen, retail, sports, service operations, geographical exploration, health care delivery, worker productivity, clothing design, engineering product design, or space craft launching. Measuring an attribute of a system and then analyzing it against some standard, some specification, some best practice, or some benchmark empower a decision maker to take appropriate and timely actions. This book gives you a guide for sustainable practices to ensure accurate measurements, helping you make decisions backed by metrics.

Reform by Numbers
Reform by Numbers

Author: Thomas Cantens

Publisher: World Bank Publications

Published: 2012-11-13

Total Pages: 175

ISBN-13: 0821397133

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This book was written in the context of new and innovative policies for customs and tax administration reform. Eight chapters describe how measurement and various quantification techniques may be used to fight against corruption, improve cross-border celerity, boost revenue collection, and optimize the use of public resources. More than presenting “best practices” and due to the association of academics and practitioners, the case studies explore the conditions under which measurement has been introduced and the effects on the administrative structure, and its relations with the political authority and the users. By analyzing the introduction of measurement to counter corruption and improve revenue collection in Cameroon, two chapters describe to which extent the professional culture has changed and what effects have been noted or not on the public accountability of fiscal administrations. Two other chapters present experiments of uses of quantification to develop risk analysis in Cameroon and Senegal. By using mirror analysis on the one hand and data mining on the other hand, these two examples highlight the importance of automated customs clearance systems which collect daily extensive data on users, commodities flows and officials. One chapter develops the idea of measuring smuggling to improve the use of human and material resources in Algeria and nurture the questioning on the adaptation of a legal framework to the social context of populations living near borders. Finally, two examples of measurement policies, in France and in South Korea, enlighten the diversity of measurement, the specificities of developing countries and the convergences between developing and developed countries on common stakes such as trade facilitation and better use of public funds.

Handbook of Research on Service-Oriented Systems and Non-Functional Properties: Future Directions
Handbook of Research on Service-Oriented Systems and Non-Functional Properties: Future Directions

Author: Reiff-Marganiec, Stephan

Publisher: IGI Global

Published: 2011-12-31

Total Pages: 613

ISBN-13: 1613504330

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Services and service oriented computing have emerged and matured over the last decade, bringing with them a number of available services that are selected by users and developers and composed into larger applications. The Handbook of Research on Non-Functional Properties for Service-Oriented Systems: Future Directions unites different approaches and methods used to describe, map, and use non-functional properties and service level agreements. This handbook, which will be useful for both industry and academia, provides an overview of existing research and also sets clear directions for future work.