Cybellium Ltd is dedicated to empowering individuals and organizations with the knowledge and skills they need to navigate the ever-evolving computer science landscape securely and learn only the latest information available on any subject in the category of computer science including: - Information Technology (IT) - Cyber Security - Information Security - Big Data - Artificial Intelligence (AI) - Engineering - Robotics - Standards and compliance Our mission is to be at the forefront of computer science education, offering a wide and comprehensive range of resources, including books, courses, classes and training programs, tailored to meet the diverse needs of any subject in computer science. Visit https://www.cybellium.com for more books.
Cybellium Ltd is dedicated to empowering individuals and organizations with the knowledge and skills they need to navigate the ever-evolving computer science landscape securely and learn only the latest information available on any subject in the category of computer science including: - Information Technology (IT) - Cyber Security - Information Security - Big Data - Artificial Intelligence (AI) - Engineering - Robotics - Standards and compliance Our mission is to be at the forefront of computer science education, offering a wide and comprehensive range of resources, including books, courses, classes and training programs, tailored to meet the diverse needs of any subject in computer science. Visit https://www.cybellium.com for more books.
"Mastering IT Service Management with CAITSM" is a comprehensive guide designed to empower IT professionals with the principles and practices of Certified Agile IT Service Management (CAITSM). Authored by industry experts, this book serves as an essential resource for individuals and organizations seeking to harness the power of agile methodologies in IT service management. At its core, CAITSM emphasizes agility, responsiveness, and continuous improvement in delivering IT services. The book begins by laying a solid foundation in agile principles, providing readers with a clear understanding of its underlying concepts and values. It then delves into the specifics of CAITSM, offering insights into its key components, processes, and techniques. One of the central themes of the book is the integration of agile practices with traditional IT service management frameworks such as ITIL (Information Technology Infrastructure Library). Readers learn how to adapt agile methodologies to enhance service delivery, increase efficiency, and drive innovation within their organizations. Case studies and real-world examples illustrate the practical application of CAITSM principles in various IT environments, helping readers grasp the concepts in a tangible way. The book also addresses the challenges and pitfalls commonly encountered during the adoption of agile IT service management practices. It offers practical guidance on overcoming resistance to change, fostering a culture of collaboration, and aligning agile initiatives with business objectives. Throughout the book, readers are equipped with actionable strategies, tools, and techniques to implement CAITSM effectively within their organizations. Whether you're a seasoned IT professional or new to agile methodologies, "Mastering IT Service Management with CAITSM" provides the knowledge and insights needed to excel in today's fast-paced IT landscape. In summary, this book serves as a roadmap for IT professionals seeking to leverage the principles of agile IT service management to drive organizational success. With its comprehensive coverage and practical approach, it is an indispensable resource for anyone looking to thrive in the ever-evolving world of IT service management.
Invaluable coverage on all aspects of System Center 2012 R2 Configuration Manager Completely updated for System Center 2012 R2 Configuration Manager, this comprehensive book provides intermediate and advanced coverage of all aspects of the product, including planning and installation, migrating from previous versions of Configuration Manager, deploying software and operating systems, security, monitoring and troubleshooting, and automating and customizing. Provides numerous real-world scenarios to show you how to use the tool in various contexts Explores planning and installation and migrating from SCCM 2007 Walks you through deploying software and operating systems, security, monitoring, and troubleshooting Demonstrates automating and customizing SCCM 2012 with scripts This essential book provides you with all the information you need to get savvy with System Center 2012 R2 Configuration Manager.
Are you seeking to establish a robust and efficient IT Service Management (ITSM) system within your organization? Do you want to align your IT services with business objectives and deliver exceptional customer satisfaction? Look no further! Mastering ISO/IEC 20000-1 is your comprehensive guide to mastering the internationally recognized standard for ITSM. Authored by industry expert Kris Hermans, this book provides a practical and insightful approach to help organizations implement and optimize their ITSM practices based on ISO/IEC 20000-1. Within these pages, you'll discover: A detailed exploration of the key concepts, principles, and requirements of ISO/IEC 20000-1. Step-by-step guidance on establishing a service management system and effectively managing IT services. Strategies for developing IT service policies, objectives, and processes aligned with business needs. Proven techniques for service design, transition, operation, and improvement. Practical insights on service level management, incident management, problem management, and change management. Guidance on measuring and monitoring service performance, customer satisfaction, and continual improvement. Integration strategies to align ISO/IEC 20000-1 with other frameworks such as ITIL® and COBIT®. Real-world case studies and examples illustrating successful ITSM implementations and best practices. Coverage of emerging trends and technologies shaping the future of IT service management. Whether you are an IT professional, an IT manager, a service desk leader, or an IT auditor, Mastering ISO/IEC 20000-1 equips you with the knowledge and tools to establish a high-performing ITSM framework. With practical advice, expert insights, and illustrative examples, this book will guide you in delivering reliable, cost-effective, and customer-centric IT services.
If you're an IT professional, you're busy enough trying to manage multiple systems and stay proactive with the technology demands of today's fast-moving companies. System Center Operations Manager 2007 is designed to make your life easier, and this comprehensive book is your one-stop gateway to it all. With intermediate to advanced coverage, this book gives you the information you need to deploy, manage, and maintain SCOM 2007, and use it to monitor your network.
Mastering System Center Configuration Manager 2007 provides intermediate and advanced coverage of all aspects of the product, including planning and installation, upgrading Systems Management Server 2003, deploying software and operating systems, security, monitoring and troubleshooting, and automating and customizing SCCM 2007 with scripts. The authors take a hands-on approach by providing many real-world scenarios to show readers how to use the tool in various contexts. This anchors the conceptual explanations in practical application. This book's web site will contain a collection of ready-to-use scripts with directions for implementing them in network systems.
