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Author: David Farnham
Publisher:
Published: 1996
Total Pages: 314
ISBN-13: 9780333664346
DOWNLOAD EBOOKManaging the New Public Services evaluates managerial changes in British public services since 1979, focusing on the new public management and its rationale and practices. It analyses the political origins of public service change and its impact.
Author: Richard Common
Publisher: Elsevier
Published: 2016-06-06
Total Pages: 165
ISBN-13: 1483161943
DOWNLOAD EBOOKManaging Public Services: Competition and Decentralization is intended for public sector managers to help them assess their situation and assist them to think creatively about different approaches for the future. The book begins on the general principle that business is good and bureaucracy is bad. This topic is followed by detailed studies of organizations, whether these are in a competitive environment, victims of market rhetoric, or in another competitive spectrum. Public sector managers are then encouraged to analyze their own organizations so appropriate actions can be applied into their situation. The extent to which competition is happening is explained, and if competition does not work well, then the concept of decentralization may be adopted. To what extent decentralization can then be used to increase the motivation and commitment of their employees is explained. The authors believe that new ways and methods of working will follow. But, any successes of these changes have to be measured by an important gauge: the impact upon the recipients of the new and improved services. In any undertaking, failures are bound to happen, and the authors suggest that public sector managers should be more tolerant. Finally, the book notes that to achieve delivery of quality service, whether these are for customers or clients, an important approach to managerial action is the design towards a good experience. Public administrators, heads and CEOs of public institutions and private firms, professors and students in public administration, policymakers, and sociologists will find this book valuable.
Author: Irvine Lapsley
Publisher: Routledge
Published: 2021-11-23
Total Pages: 210
ISBN-13: 1000475867
DOWNLOAD EBOOKThis book explores innovations in public management, including establishing a corporate vision, strategizing an organization and change management. Chapters provide a valuable frame of reference for the 21st-century manager of public services by assessing the renewal of existing practices such as strategic costing, performance management, digitization and procurement and innovations in management practices, including branding, Lean Management, resilience and risk management. The book suggests that, as the management of public services is imbued with financial, social, economic and political uncertainties, management needs to be flexible and responsive to new ideas and practices to fulfil its purpose. This book ultimately supports the reflective manager, those who think about their job and are open to new ideas on how their job can be done better, by revisiting existing practices and examining innovations in public management. Enriched with real-life cases and thought-provoking discussion questions, this is the ideal textbook for reflective, open-minded advanced students of public management and actual, or aspiring, reflective managers in public services.
Author: Jan-Erik Lane
Publisher: Routledge
Published: 2002-09-11
Total Pages: 262
ISBN-13: 113457410X
DOWNLOAD EBOOKNew public management is a topical phrase to describe how management techniques from the private sector are now being applied to public services. This book provides a completely up-to-date overview of the main theoretical models of public sector management, and examines the key changes that have occurred as more and more public services are contracted out to private organisations, as the public sector itself grapples with 'internal markets'. Drawing on economics, organisational theory and poliltics, Jan-Erik Lane presents new public management from an analytical perspective. This book uses game theory and empirical studies in order to assess the pros and cons of new public management.
Author: M. Ramesh
Publisher:
Published: 2010
Total Pages: 228
ISBN-13: 0415547393
DOWNLOAD EBOOKThis landmark volume brings together leading social scientists including B Guy Peters, Anthony Cheung and Jon Pierre to systematically discuss emerging patterns of the reassertion of the state in the delivery of essential public services. Its coverage includes education, health care, transport and water in Asian and western countries.
Author: Michael Barzelay
Publisher: Univ of California Press
Published: 2001-02-15
Total Pages: 240
ISBN-13: 0520224434
DOWNLOAD EBOOKHow policymakers should guide, manage, and oversee public bureaucracies is a question that lies at the heart of contemporary debates about government and public administration. This text calls for public management to become a vibrant field of public policy.
Author: Tony L. Doherty
Publisher: Routledge
Published: 2005-08-18
Total Pages: 584
ISBN-13: 1134679521
DOWNLOAD EBOOKFocusing on change as a constant factor in the management of any organization, this informative book helps the student and practitioner to develop the skills and knowledge they require to underpin the work of a modern service manager in rapidly-changing public sector organizations - whether publicly owned, privately managed or sub-contracted. Taking a distinctive approach, emphasizing management and organizational learning as keys to organizational success, this introductory text is solidly practical and is supported by strong pedagogical features including: case studies review questions illustrative vignettes. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate, certificate diploma and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.
Author: James L. Perry
Publisher: Oxford University Press, USA
Published: 2008-05-15
Total Pages: 346
ISBN-13: 0199234035
DOWNLOAD EBOOKAre public servants self-interested, or motivated by a sense of duty and commitment far above what we would expect given their often modest compensation and frequent public criticism? This book looks at research on this and related questions in assessing the current state of our scientific knowledge.
Author: Jay D White
Publisher: Routledge
Published: 2015-02-12
Total Pages: 333
ISBN-13: 1317465490
DOWNLOAD EBOOKThis first-of-its-kind survey covers both the basics of information technology and the managerial and political issues surrounding the use of these technologies. Unlike other works on information systems, this book is written specifically for the public sector and addresses unique public sector issues and concerns. The technical basics are explained in clear English with as little technical jargon as possible so that readers can move on to informed analysis of the public policy issues surrounding government's use of MIS. This practical tool includes end of chapter summaries with bridges to upcoming chapters, numerous boxed exhibits, thorough end-of-chapter notes and a bibliography for further reading.
Author: Norman Flynn
Publisher:
Published: 1993
Total Pages: 240
ISBN-13:
DOWNLOAD EBOOKNow in its second edition, this overview of the organization and management of the public sector in the UK shifts the focus away from the 1980s by concentrating on the post-Thatcher public sector. It includes material on the Citizen's Charter and the accelerated health and education reforms.
