Managing Public Services - Implementing Changes
Managing Public Services - Implementing Changes

Author: Tony L. Doherty

Publisher: Routledge

Published: 2014-01-03

Total Pages: 785

ISBN-13: 1134578156

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The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, Implementing Changes – A Thoughtful Approach 2e, is for students and managers who intend to work in a service organisation whether it is owned publicly of privately. This book concentrates on how managers can change things for the better and explains ‘why’ as well as ‘how’. The second edition has been fully updated to address challenges facing public services with new material on managing cuts, managing risk, managing innovation, producing funding applications, Lean Management and process review. A new chapter on managing social enterprise and generating social capital has also been added. This text is both solidly practical and theoretically challenging and is supported by strong pedagogical features including: case studies and illustrative vignettes from public service managers working in Europe, Asia, Australia and the US; exercises and review questions. Students will develop learning skills that enable them to transfer their learning from one situation to another and thinking skills that enable them adapt the way that they apply their learning as circumstances change. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.

Managing Public Services - Implementing Changes
Managing Public Services - Implementing Changes

Author: Tony L. Doherty

Publisher: Routledge

Published: 2005-08-18

Total Pages: 584

ISBN-13: 1134679521

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Focusing on change as a constant factor in the management of any organization, this informative book helps the student and practitioner to develop the skills and knowledge they require to underpin the work of a modern service manager in rapidly-changing public sector organizations - whether publicly owned, privately managed or sub-contracted. Taking a distinctive approach, emphasizing management and organizational learning as keys to organizational success, this introductory text is solidly practical and is supported by strong pedagogical features including: case studies review questions illustrative vignettes. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate, certificate diploma and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.

Managing Change and Innovation in Public Service Organizations
Managing Change and Innovation in Public Service Organizations

Author: Kerry Brown

Publisher: Routledge

Published: 2012-10-02

Total Pages: 274

ISBN-13: 113433267X

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The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successful public manager. This text aims to provide its readers with the skills necessary to understand, manage and sustain change and innovation in public service organizations. Key features include: the use of figures, tables and boxes to highlight ideas and concepts of central importance a dedicated case study to serve as a focus for discussion and learning, and to marry theory with practice clear learning objectives for each chapter with suggestions for further reading. Providing future and current public managers with the understanding and skills required to manage change and innovation, this groundbreaking text is essential reading for all those studying public management, public administration and public policy.

Strategic Change Management in Public Sector Organisations
Strategic Change Management in Public Sector Organisations

Author: David Baker

Publisher: Elsevier

Published: 2007-02-28

Total Pages: 329

ISBN-13: 1780631588

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This book covers all the major aspects of change management for those working in public sector and not-for-profit organisations. It summarises key theories and approaches to change management and includes detailed, worked descriptions of key techniques used in change management processes and programmes, with extensive reference to case studies drawn from a range of public sector, not-for-profit organisations and other environments. Written by a highly knowledgeable and well-respected practitioner in the field Draws on the author’s wide-ranging practical experience of major organizational development and change management in a wide range of situation Applies as well as describes theory Provides practical and realistic solutions to real-world problems

Managing Organizational Change in Public Services
Managing Organizational Change in Public Services

Author: Rune Todnem By

Publisher: Routledge

Published: 2012-08-21

Total Pages: 310

ISBN-13: 1134034547

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Forming part of the Understanding Organizational Change series, Managing Organizational Change in Public Services focuses on the organizational dimension of change management in public services. Combining aspects of change management theory with ‘real life’ practice in the form of organizational cases from different regions and sectors, this edited collection identifies and analyzes significant issues regarding the development, implementation and evaluation of public service change initiatives. Featuring contributions from leading authors in the field, this text provides an overview of organizational change management with a focus on leadership, management, and strategies for change. Looking at cases from Europe and North America, Managing Organizational Change in Public Services offers both a global, as well as a cross-sector analysis of this complex and challenging process. Different sectors that are examined include: Transport Health Education This book offers an excellent introduction to change management and how it works within the public service organizations internationally. It will be vital reading for all those engaged with the study or practice of this dynamic subject.

Transforming Government and Public Services
Transforming Government and Public Services

Author: Stephen Jenner

Publisher: CRC Press

Published: 2016-02-24

Total Pages: 188

ISBN-13: 1317007603

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'This book distills the learning from practical experience and academic research...and represents a significant contribution to the challenges we face in transforming government and public services in an environment of ever-tighter finances' ” John Suffolk, UK Government Chief Information Officer Major public sector IT-enabled business change programmes are designed to realize benefits in terms of more efficient services, services tailored to the need of citizens, and improved outcomes, but in practice such benefits often fail to materialize or we are unable to demonstrate their delivery - Transforming Government and Public Services provides proven tools, techniques and processes to reverse this trend. Stephen Jenner explores a number of key themes that are fundamental to an approach to project portfolio management built on value. He explains how to: develop a business case to achieve a desired intent rather than justify a particular solution; create project documentation that is both technically rigorous and gives users a clear understanding of where you are going; treat projects as investments rather than costs; include stage gates with teeth that are closely linked to real performance; plan for success rather than holding people to account for failure; use a single version of the truth principle so there are no arguments about different data. In a complex, confusing and often highly politicized environment, Stephen Jenner's Transforming Government and Public Services provides a clear, definitive and highly applied guide for all involved in selecting the right projects and doing them right so that they achieve the intended investment objectives.

Making and Managing Public Policy
Making and Managing Public Policy

Author: Karen Johnston Miller

Publisher: Routledge

Published: 2013-10-01

Total Pages: 302

ISBN-13: 1135016909

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Understanding how public policy is made and managed is a key component in studying the disciplines of public management and administration. Such are the complexities associated with this topic, a deeper understanding is vital to ensure that practising public managers excel in their roles. This textbook synthesizes the key theories, providing a contemporary understanding of public policy and how it relates to private and other sectors. It integrates this with the management and implementation of public policy, including outlines of organizations, practices and instruments used. Pedagogical features include chapter synopses, learning objectives, boxed international cases and vignettes and further reading suggestions. This useful, concise textbook will be required reading for public management students and all those interested in public policy.

Implementing Change in Health Systems
Implementing Change in Health Systems

Author: Michael I Harrison

Publisher: SAGE

Published: 2004-03-27

Total Pages: 254

ISBN-13: 9780761961765

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Implementing Change in Health Systems brings fresh thinking and evidence to the continuing debate about market reforms of health care and other public services. The book examines the development and implementation of national cost-containment programs and health system reorganizations in the UK, Sweden and the Netherlands — countries that have been leaders in health system reform. The book provides a new framework for analyzing public policy implementation and system change, synthesizing diverse streams of academic research and thinking. It explores the processes of implementing market reforms in each country and considers the outcomes, both expected and unintended. In all three countries competitive reform encountered serious technical, organizational and political obstacles. Yet they triggered important system changes and paved the way for significant new health policies. The complex outcomes of the reforms included • changes in the quality, efficiency and costs of care • growing managerial and political control over physicians and other health care professionals • increased influence and centrality of community-based care • Diffusion of ideas and practices from business management into health care. Implementing Change in Health Systems sheds new light on crucial policy issues that are currently being debated in the United States and many other countries. The book will be of value to students, researchers, and practitioners in health policy and public policy.

Strategic Management in Public Services Organizations
Strategic Management in Public Services Organizations

Author: Ewan Ferlie

Publisher: Routledge

Published: 2015-02-20

Total Pages: 262

ISBN-13: 1135008035

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Strategic Management in Public Services Organizations sets out to connect the two traditionally disparate academic literatures of public management and strategic management. The authors argue that some models of strategic management are now of enhanced relevance for contemporary public services organizations, especially when considering successive New Public Management reforms. This observation has important consequences for the requisite work practices, skills and knowledge bases of current public managers, as they are increasingly being asked to act as strategic as well as operational managers. Strategic Management in Public Services Organizations takes a strongly comparative and international perspective in addressing the fundamental issue of strategic management within diverse public administrative traditions. The impact of strategic management on the performance of public agencies is examined and it is argued that the appropriate use of strategic management models depends on the politico-administrative and cultural contexts of the public services organization in question, concluding that there is no single best way to strategically lead public organisations. This is an advanced textbook aimed at the postgraduate level, particularly students on MPAs and MBAs with a public sector option or MScs in Public Policy and Public Management.

Managing Change in the Public Services
Managing Change in the Public Services

Author: Mike Wallace

Publisher: John Wiley & Sons

Published: 2009-02-09

Total Pages: 248

ISBN-13: 1405172738

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This book explores the management of change to improve publicservice effectiveness. It breaks new ground in addressing whypublic service change is becoming increasingly complex to manage,how people cope with this new complexity, what implications arisefor improving policy and practice, and which avenues for furtherresearch and theory-building look particularly promising. The contributors are all leading researchers from the USA,Canada and the UK. Together they provide a synthesis ofstate-of-the-art thinking on the complex change process inAnglo-American contexts, policy-making for public service reformthat generates managerial complexity, and practice in serviceorganizations to improve provision. Special reference is made toeducation and health: the largest and most complex of the publicservices. The analysis has wider relevance for other publicservices and national contexts. Managing Change in the Public Services is essentialreading for all concerned with public service improvement - leadersand managers in service organizations, administrators, trainers,advisers and consultants who support the management of change,policy-makers and public servants, and advanced course students andacademics. The book also offers general insights for the theory andpractice of managing organizational and systemic change.