A must-read for aspiring hospitality industry leaders Managing Hotels Effectively: Lessons from Outstanding General Managers is the essential text for anyone working in or aspiring to the hospitality industry. Expert discussion from industry leaders drives home the importance of service, strategic planning, and effective leadership while giving readers a glimpse into the complex mechanics of running a successful hotel. From organizational structure and staffing to communications, revenues, and day-to-day activities, this book provides an informative look into the myriad duties of the general manager.
Based on interviews and the observations of ten hotel general managers and their staffs, this text places the material in a real-life context. Describing the principles of hotel management, this edition incorporates the stories of other GMs in hotels of different scales and capacities. The book provides coverage of cross-training and yield management; focuses on multicultural issues and sexual harrassment; shows how technology has changed the way GMs do their jobs; and offers real-life examples of how managers are affected by emerging trends.
The Practical Guide to Understanding and Raising Hotel Profitability offers a comprehensive, easy-to-follow breakdown of how to understand profit and loss accounts for hotels. It offers practical advice on how to maximise the profits of this customer-facing business and improve performance results. Chapters cover every aspect of the profit and loss account including marketing, accommodation, food and beverage sales, quality, budgeting, event sales, and all the corresponding costs involved. It explains all the relevant KPIs and industry quirks within the profit and loss document as well as industry benchmarks to equip the reader with the skills to attend high level meetings, complete finance-based assignments and ultimately run their own business. Valuable tips from leading professionals within the industry are included throughout, giving advice on how to improve hotels’ financial results and positively influence net profit through everyday actions. Packed full of practical case studies and written in an easy-to-read-style, this book is essential reading for hospitality students and current hospitality and hotel managers.
This book is an introduction to the management of food and beverage operations within a luxury hotel environment. It provides detailed coverage of operational areas within the food and beverage department, based on multiple real industry examples, allowing the reader to grasp the intricacies of the day-to-day running of outlets. Food and Beverage Management in the Luxury Hotel Industry is a reference for any hospitality management student wishing to gain sufficient knowledge in the subject, to conduct a quantitative and qualitative analysis of the department, through revenue and cost management, and quality audits. It also looks at the various trends shaping the industry today, particularly focusing on sustainability issues and ethical concerns.
Are you looking to delve deeper into the intricate world of hotel management? "Mastering Hotel Management Terms: Essential Hotel Management Terminology" is your complete guide to navigating the multifaceted landscape of the hospitality industry. This hospitality management book is meticulously crafted to offer a comprehensive exploration of the specialized language and crucial terminology integral to successful hotel management. From the fundamental principles of hospitality to intricate operational details, each chapter unravels the complexities through an accessible and insightful lens. Whether you're a seasoned professional seeking to expand your lexicon or an aspiring hotelier aiming to grasp the essentials, "Mastering Hotel Management Terms" is your go-to resource. Gain an in-depth understanding of the jargon and concepts that drive the success of the world's most renowned hotels. Unlock the secrets to effective communication, operational excellence, and unparalleled guest satisfaction. Elevate your knowledge and expertise in hotel management with this indispensable guide to essential terminology.
This text now includes updates to all statistics, information on job design and empowerment, updated coverage of trade unionism and a new chapter on business ethics. It matches new NVQ requirements and incorporates new material relevant to courses and learning needs.
From the man the Wall Street Journal hailed as "the guru of Revenue Management" comes revolutionary ways to recover from the after effects of downsizing and refocus your business on growth. Whatever happened to growth? In Revenue Management, Robert G. Cross answers this question with his ground-breaking approach to revitalizing businesses: focusing on the revenue side of the ledger instead of the cost side. The antithesis of slash-and-burn methods that left companies with empty profits and dissatisfied stockholders, Revenue Management overturns conventional thinking on marketing strategies and offers the key to initiating and sustaining growth. Using case studies from a variety of industries, small businesses, and nonprofit organizations, Cross describes no-tech, low-tech, and high-tech methods that managers can use to increase revenue without increasing products or promotions; predict consumer behavior; tap into new markets; and deliver products and services to customers effectively and efficiently. His proven tactics will help any business dramatically improve its bottom line by meeting the challenge of matching supply with demand.
Hospitality Law: Managing Legal Issues in the Hospitality Industry, Fifth Edition takes an applied approach to the study of hospitality law with its touchstone of compliance and prevention. The book is highly pedagogical and includes many interactive exercises and real world cases that help students focus on the practical application of hospitality laws and model their decision process to avoid liability. As a result, this book does look different than others on the market as the legal information contained is carefully selected to specifically correlate with helping students understand how to do the right thing, i.e., it is not a comprehensive book on the laws. Barth immediately helps readers learn about the legalities of situations and work through exercises – both individually and in groups -- to effectively apply them to hospitality management situations. Many instructors teach their course from a very applied perspective, which aligns with Barth’s approach.
Unlock the secrets to thriving in the dynamic world of hospitality with "Hotel Management Mastery: A Complete Guide to Success." This comprehensive guide is your ultimate resource for mastering the art and science of hotel management, tailored for both aspiring and seasoned professionals. Discover the Key to Hotel Management Excellence In this meticulously crafted book, industry expert Rachael Allan offers a deep dive into every facet of hotel management, providing you with the tools and insights needed to elevate your career and enhance your hotel's operations. From the foundational principles to the latest industry trends, this guide covers it all. What You Will Learn: 1. Introduction to Hotel Management: Gain a thorough understanding of the hospitality industry, the pivotal role of a hotel manager, and the essential skills and competencies required for success. 2. Understanding Hotel Operations: Master the intricacies of front office management, housekeeping excellence, and delivering exceptional food and beverage services. 3. Guest Services and Satisfaction: Learn how to create memorable guest experiences, handle complaints effectively, and build lasting customer loyalty. 4. Revenue Management and Pricing Strategies: Explore the fundamentals of revenue management, dynamic pricing techniques, and strategies for maximizing revenue through upselling. 5. Marketing and Sales for Hotels: Develop a strong brand identity, leverage effective marketing channels, and implement sales strategies to drive bookings and boost occupancy rates. 6. Human Resources Management: Discover best practices for recruiting and training staff, fostering employee engagement and retention, and leading a motivated team. 7. Financial Management and Budgeting 8. Technology in Hotel Management: Harness the power of technology to streamline operations, utilize property management systems, and manage your online presence and reputation. 9. Health, Safety, and Security: Ensure guest safety and security, comply with health and safety regulations, and develop crisis management and emergency preparedness plans. 10. Sustainable and Eco-Friendly Practices: Implement green initiatives, understand the benefits of sustainability, and learn from case studies of successful eco-friendly hotels. 11. Trends and Innovations in the Hospitality Industry: Stay ahead of emerging trends, adapt to changing guest preferences, and gain insights into the future outlook of hotel management. Continuing Education and Professional Development: This book also emphasizes the importance of continuous learning and professional growth. Explore industry certifications, join professional networks, attend conferences, and seek mentorship to stay at the forefront of the industry. Setting Goals for Success: Set clear, actionable goals for your career and your hotel's success. Learn how to define your vision, set SMART goals, break them down into actionable steps, and continuously monitor your progress. "Hotel Management Mastery: A Complete Guide to Success" is your indispensable companion in navigating the complexities of the hospitality industry. Whether you're looking to advance your career, improve your hotel's operations, or stay updated with industry innovations, this guide equips you with the knowledge and strategies to achieve excellence. Embark on your journey to hotel management mastery and create unforgettable experiences for your guests. Get your copy today and take the first step towards success in the vibrant world of hospitality.
