Managing Conflict
Managing Conflict

Author: David Liddle

Publisher: Kogan Page Publishers

Published: 2017-09-03

Total Pages: 321

ISBN-13: 0749480890

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Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.

HBR Guide to Dealing with Conflict (HBR Guide Series)
HBR Guide to Dealing with Conflict (HBR Guide Series)

Author: Amy Gallo

Publisher: Harvard Business Review Press

Published: 2017-03-14

Total Pages: 157

ISBN-13: 1633692167

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Learn to assess the situation, manage your emotions, and move on. While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

New Ways of Managing Conflict
New Ways of Managing Conflict

Author: Rensis Likert

Publisher: McGraw-Hill Companies

Published: 1976

Total Pages: 392

ISBN-13:

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Give the principles and step by step procedures of management system to reduce internal and external conflict and external conflict and improve performance.

Managing Conflict: An Introspective Journey to Negotiating Skills (First Edition)
Managing Conflict: An Introspective Journey to Negotiating Skills (First Edition)

Author: Dorothy Balancio

Publisher: Cognella Academic Publishing

Published: 2017-08-29

Total Pages:

ISBN-13: 9781516517251

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Managing Conflict: An Introspective Journey to Negotiating Skills focuses on self-awareness, self-motivation, self-regulation, empathy, and social competencies as tools to help readers understand themselves and others, recognize who to trust, and negotiate successful, trust-based relationships. The primary goal of the anthology is to facilitate the development of negotiation skills to resolve conflict. The book offers sociological perspectives on cooperation, conflict, and conflict resolution to help readers think beyond the individual and consider the skills that build good communication. Specific topics include non-violent communication, strategies and techniques for managing conflict, understanding stress and conflict, bullying, negotiation and mediation, and mediator ethics. As they read, students consider the importance of attitudes, values, and goals, and the importance of internalizing norms and governing one's own behavior. Featuring contributions from authors who specialize in diverse disciplines and developed to help students sharpen their observational skills, improve their emotional intelligence, and strengthen their analytical capabilities, Managing Conflict is well suited to courses in sociology, social psychology, counseling, law, and social work.

The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High
The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High

Author: Steven Dinkin

Publisher: McGraw Hill Professional

Published: 2012-12-14

Total Pages: 210

ISBN-13: 0071801979

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The proven four-step method for improving communication and managing conflict in any healthcare setting The Exchange Strategy for Managing Conflict in Health Care delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small. "A fresh, clear-eyed view of how to approach conflict in the American healthcare system . . . shows how direct, immediate, tactful, and open communication will greatly improve any workplace setting." -- KATHLEEN SELLICK, President and CEO, Rady Children's Hospital "Having worked in large hospital systems for many years, I wish I had known these skills and techniques when I supervised nurses and coordinated teams." -- KIM PHILLIPS, MSN, RN, CFCN, Nurse's Touch, Inc. "During the past 12 months, over 450 managers and supervisors on my team at Sanford Health have gone through this training, and it works!" -- EVAN BURKETT, Chief Human Resources Officer, Sanford Health "The strategy and skills laid out in this book . . . are truly effective. Ignore this at your peril." -- DR. SAMUEL B. HO, Chief, Gastroenterology Section, Veterans Affairs San Diego Healthcare System, Professor of Medicine, University of California, San Diego

Managing Conflict with Your Boss
Managing Conflict with Your Boss

Author: Center for Creative Leadership (CCL)

Publisher: John Wiley & Sons

Published: 2011-08-26

Total Pages: 30

ISBN-13: 1118155181

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As individuals, we can be creative and ambitious in our personal lives and in our professional lives. But individual efforts can’t always match the energy and productivity of a group. Cultures, societies, clubs, schools, and militaries arose out of our need to band together for mutual support. Organizations were created to deal more effectively with the environment—both the natural world and the world of work. But there is a trade-off when we move from individual contributions to group efforts: the relationships necessary for working together can spawn conflict. In organizations, tensions between individuals need to be defused, or focused in order to find productive solutions to problems. This is especially critical when conflict arises between people at different levels in the organization, such as when you are having a conflict with your boss. These tensions aren’t easy to handle. Conflict can generate discomfort, anger, and ineffective behavior. Feelings such as fear and resentment can rise to the surface. Organizational issues such as unclear lines of authority, power, politics, and ineffective support systems also come into play. Although these internal and external factors create a rich and complicated landscape for conflict to flourish, a conflict with your boss doesn’t necessarily spell the end of your career with an organization. There are steps you can take to gain perspective on conflict and to manage the conflict so that it focuses your energy and your boss’s energy on the needs of the organization, moving both of you toward a more productive working relationship.

Managing Conflict at Work
Managing Conflict at Work

Author: Clive Johnson

Publisher: Kogan Page Publishers

Published: 2010-09-03

Total Pages: 268

ISBN-13: 0749459530

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Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organisations channel their energies; encouraging positive mindsets and building stronger and happier workforces. Putting the cost of rising conflict in context with recessionary times, it looks beyond individual cases to issues such as workforce motivation and corporate responsibility. The authors provide a wide range of practical techniques, tools and templates to support individuals who need to facilitate the resolution of employee disputes. Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes; the book emphasises simple and practical ways for dealing with conflict situations - both when potential disputes are first emerging, and once a conflict has escalated into a formal complaint. Also including international case studies, extensive appendix of templates, tools and forms, including stakeholder analysis, mediation in-take forms and reflective questioning prompts, Managing Conflict at Work provides practical support to ensure that your company prevents disputes and stays within the law. The book is accompanied by an extensive range of ready-to-use templates and case studies and is supported by a dedicated website, providing information and downloads referred to in the book, as well as videos and podcasts.

Managing Conflict
Managing Conflict

Author: Stacey Edmonson

Publisher: Routledge

Published: 2013-10-31

Total Pages: 129

ISBN-13: 1317924207

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This book offers 50 easy-to-read strategies for managing conflicts in your school involving students, parents, and teachers. Individually, these strategies provide specific insights into conflict resolution, reduction, and management. As a whole, the 50 strategies provide a comprehensive method to lead constructive change in your school. With quotes, examples, and reflection questions, this book offers ideas that help you lead with confidence.

Managing Conflict Creatively
Managing Conflict Creatively

Author: Donald C. Palmer

Publisher: William Carey Library

Published: 1990

Total Pages: 128

ISBN-13: 9780878082315

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A practical, Bible-centered approach to the dynamics of conflict and conflict management. This manual is intended to serve as a teaching and study guide for a series of five sessions or as a study guide for a course on conflict management in Bible institutes and seminaries.

Managing Politics and Conflict in Projects
Managing Politics and Conflict in Projects

Author: Brian Irwin

Publisher: Berrett-Koehler Publishers

Published: 2008

Total Pages: 152

ISBN-13: 1523096659

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Managing Politics and Conflict in Projects is an easy-to-read, no-nonsense guide that walks you through the “soft” issues of project management, including communicating, negotiating, and influencing skills that are vital to your project success. Understand your organization's political climate and culture and ascend the corporate ladder to the next level as a project manager. Learn how to deal with political issues requiring complex organizational and interpersonal skills, using valuable review points, tips, and a fictional narrative illustrating the book's main points. •Improve and develop your leadership, interpersonal, and communications skills •Negotiate your political environment •Acknowledge and overcome challenges inherent in project management •Enhance your career by effectively utilizing politics and conflict •Recognize and interpret the barriers of communication •Be prepared to enter into a negotiation •Overcome cultural challenges