Beyond the Quick

Beyond the Quick

Author: Ralph H. Kilmann

Publisher: Beard Books

Published: 2003

Total Pages: 322

ISBN-13: 1587982188

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The necessary non-quick fix for creating and maintaining organizational success. A reprint.


Why Managing Sucks and How to Fix It

Why Managing Sucks and How to Fix It

Author: Jody Thompson

Publisher: John Wiley & Sons

Published: 2013-01-22

Total Pages: 290

ISBN-13: 1118559282

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Change the way you think about work (and life) by focusing on results—and only results Why Managing Sucks and How to Fix It shows how the Results-Only Work Environment (ROWE) mindset can make you or your organization more entrepreneurial, more connected with the broader trends in your industry, and more willing to take smart risks. It explains how to set clear expectations and focus on the endpoint as opposed to managing the process that gets you there. With eyes set on getting rid of distractions, long meetings, and unnecessary updates, this book offers quick, everyday strategies to experience huge increases in productivity (without adding resources) and dramatic drops in turnover. Authors Ressler and Thompson began their work together at Best Buy where they are credited with revolutionizing the workplace Reframes thinking away from counting on general availability (Where's Bob?) to creating clear expectations (Does Bob know exactly what's expected of him?) Explains how to reduce the number of meetings while increasing their quality Shows how to eliminate scheduled events in order to increase critical thinking and improve communication ROWE is a bold, cultural transformation that permeates the attitudes and operating style of an entire workplace, leveling the playing field and giving people complete autonomy—to manage their measurable results using adult common sense.


Ask a Manager

Ask a Manager

Author: Alison Green

Publisher: Ballantine Books

Published: 2018-05-01

Total Pages: 306

ISBN-13: 0399181822

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From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together


Implementing CRM

Implementing CRM

Author: David Finnegan

Publisher: John Wiley & Sons

Published: 2007-05-07

Total Pages: 345

ISBN-13: 0470065265

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Firms are continually seeking new ways to forge close relationships with their most valuable customers. With recent advances in networking and database management, firms have both the motivation and the means for improving their Customer Relationship Management (CRM) strategies. This book focuses on the actuality of implementing CRM. It is about the organization's ability to provide a seamless and personalized experience to each customer rather than a transactional or product-focused approach where the future of the relationship is not an over-riding consideration. This book connects CRM systems implementation with organizational change for the first time. It looks into the factors that distinguish firms which connect with their customers and gain customer loyalty with firms that are not as successful. It also describes the micro-processes that occur on a daily basis in a company and all the small decisions managers and employees take during the implementation of change and the creation of knowledge. Finnegan and Willcocks note that CRM implementation is not the straightforward process that many of the trade publications would have us believe. They state the failure rate of large CRM projects may be as high at 70%. Through the lens of two detailed case studies, the authors investigate why CRM is no panacea.


The Quick Fix

The Quick Fix

Author: Jesse Singal

Publisher:

Published: 2021

Total Pages: 0

ISBN-13: 9780374604080

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"How popular psychology fails to solve problems facing society and draws attention and resources away from more effective structural fixes"--


Managing Beyond the Quick Fix

Managing Beyond the Quick Fix

Author: Ralph H. Kilmann

Publisher: Jossey-Bass

Published: 1989-03-07

Total Pages: 266

ISBN-13:

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Provides guidelines for promoting lasting and positive change by identifying and showing how to effectively manage the five essential elements of organizational success--organizational culture, management skills, team building, strategy structure, and the reward system.Position your organization for the long haul. In this thoughtful volume, author Ralph H. Kilmann provides guidelines for promoting lasting, positive change by identifying and showing how to effectively manage the five essential elements of organizational success--culture, management skills, team building, strategy structure, and reward systems. Basing his conclusions on first-hand consulting experience with such companies as AT&T, Ford, General Electric, and Xerox, the author clearly demonstrates how this approach can help companies move beyond Band Aid solutions to competitive challenges and initiate changes that aptly support long-term business goals.


Management of the Absurd

Management of the Absurd

Author: Richard Farson

Publisher: Simon and Schuster

Published: 1997-03-13

Total Pages: 182

ISBN-13: 0684830442

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A "Business Week" bestseller, this original, contrarian philosophy challenges today's leaders to look past the quick fix and deal thoughtfully with the real complexities of managing people.