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Author: William L. Renfro
Publisher: Greenwood
Published: 1993
Total Pages: 204
ISBN-13:
DOWNLOAD EBOOKA succinct, readable guide to the management of emerging public issues--how to recognize and use them in organizational strategic planning.
Author: James A. Fitzsimmons
Publisher: Irwin/McGraw-Hill
Published: 2004
Total Pages: 576
ISBN-13: 9780072823738
DOWNLOAD EBOOKAuthor: Jonathon S. Rakich
Publisher:
Published: 1987
Total Pages: 492
ISBN-13:
DOWNLOAD EBOOKAuthor: Anthony Ingold
Publisher: Cengage Learning EMEA
Published: 2000
Total Pages: 8
ISBN-13: 9780826448255
DOWNLOAD EBOOKThis ground-breaking textbook covers all aspects of the subject and draws on a wide range of applications in the service industries. Three sections comprise this book: the first presents underpinning knowledge associated with Yield Management; the second examines contemporary models of Yield Management across a number of service sectors; and the third reviews how Yield Management acts as a decision support system for front-line staff and managers, and also highlights the growing importance of new technologies. The book concludes with a range of case studies taken from airlines, hotels, restaurants, cruise lines and leisure industries.
Author: L. Charles Smeby Jr.
Publisher: Jones & Bartlett Publishers
Published: 2005-11-03
Total Pages: 222
ISBN-13: 1449675492
DOWNLOAD EBOOKFire and Emergency Service Administration provides an overview of the organization and management of a fire department and the relationship of agencies to the fire service. This text is primarily designed for use in Fire Science, Emergency Medical, and Emergency Preparedness programs at both the Associate and Baccalaureate levels. It can be used for self study or as a supplemental text. As a college text, it would be of interest to students in Fire Administration I, Advanced Fire Administration, and Personal Management for the Fire Service courses, as outlined in the FESHE curriculum.
Author: United States. Congress. House. Committee on the Judiciary. Subcommittee on International Law, Immigration, and Refugees
Publisher:
Published: 1991
Total Pages: 232
ISBN-13:
DOWNLOAD EBOOKAuthor: Lawrence L. Martin
Publisher: Waveland Press
Published: 2021-04-05
Total Pages: 204
ISBN-13: 1478647116
DOWNLOAD EBOOKThe second edition of Martin’s practical text continues to provide a solid grounding of financial management for human services and social work students and professionals, while maintaining a concise and approachable style. Starting with a foundation of the basics of financial management, a comprehensive overview includes topics such as budgeting systems; financial accounting and the interpretation and analysis of financial statements; performance measures; forecasting of revenues, expenses, and caseloads; fee setting; government contracts and grants; fund development; risk management; and auditing. Readers apply the concepts, principles, and tools introduced in each chapter through case studies and exercises that encourage mastery of the content in real-world situations.
Author: Ewan Ferlie
Publisher: Routledge
Published: 2015-02-20
Total Pages: 262
ISBN-13: 1135008035
DOWNLOAD EBOOKStrategic Management in Public Services Organizations sets out to connect the two traditionally disparate academic literatures of public management and strategic management. The authors argue that some models of strategic management are now of enhanced relevance for contemporary public services organizations, especially when considering successive New Public Management reforms. This observation has important consequences for the requisite work practices, skills and knowledge bases of current public managers, as they are increasingly being asked to act as strategic as well as operational managers. Strategic Management in Public Services Organizations takes a strongly comparative and international perspective in addressing the fundamental issue of strategic management within diverse public administrative traditions. The impact of strategic management on the performance of public agencies is examined and it is argued that the appropriate use of strategic management models depends on the politico-administrative and cultural contexts of the public services organization in question, concluding that there is no single best way to strategically lead public organisations. This is an advanced textbook aimed at the postgraduate level, particularly students on MPAs and MBAs with a public sector option or MScs in Public Policy and Public Management.
Author: W. Howard Chase
Publisher:
Published: 1984
Total Pages: 204
ISBN-13:
DOWNLOAD EBOOKAuthor: Christian Gronroos
Publisher: John Wiley & Sons
Published: 2016-01-26
Total Pages: 0
ISBN-13: 9781118921449
DOWNLOAD EBOOKWritten by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management of service firms as well as of product manufacturers which want to become service providers. With a wide base of examples, Christian Grönroos draws on decades of experience to explain how to manage any organization as a service business and move closer to current and future customers. Service logic and service management are all about customer-focused outside-in management, using current academic research and business practice to make organizations more successful in the service-based economy. The author has created a unique set of YouTube video lectures, one per chapter, to enhance the chapter topics and further bring the concepts to life: https://www.youtube.com/watch?v=Ok5aU-aB3VI&list=PLGI2ZA6GM9FsuxR0RV9VATJjLfPEzQVh-
