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Author: John D. Campbell
Publisher: CRC Press
Published: 2016-04-19
Total Pages: 489
ISBN-13: 0849303249
DOWNLOAD EBOOKDuring the eight years since the publication of Maintenance Excellence: Optimizing Equipment Life-Cycle Decisions the business environment has changed drastically. Globalization, consolidation, and changes in technology challenge asset management and maintenance professionals to be more efficient. Globalization and consolidation have been particula
Author: D.H. Stamatis
Publisher: Routledge
Published: 2018-12-12
Total Pages: 336
ISBN-13: 1351407686
DOWNLOAD EBOOKTotal Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times. Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.
Author: Charles Nehme
Publisher: Charles Nehme
Published:
Total Pages: 162
ISBN-13:
DOWNLOAD EBOOKIntroduction Purpose of the Book In an era where customers have more choices than ever, exceptional customer service has become a key differentiator that sets successful businesses apart from the rest. The aim of this book is to provide you with a comprehensive guide to mastering customer service. Whether you're a seasoned professional, a new hire, or a business owner, this book will equip you with the knowledge and skills needed to deliver outstanding service and foster lasting customer relationships. Importance of Customer Service in Today's Market Customer service is no longer just a support function—it is a strategic element of business success. With the rise of social media and online reviews, a single customer interaction can influence thousands of potential customers. Great customer service can turn a one-time buyer into a loyal advocate, while poor service can drive customers away and damage your brand's reputation. This book explores why customer service matters more than ever and how it can impact your bottom line. Overview of What the Reader Will Learn This book is divided into six parts, each designed to cover a different aspect of customer service: Foundations of Customer Service: Understand the core principles and importance of customer service, including the customer journey and expectations. Building a Customer-Centric Culture: Learn how to create an organizational culture that prioritizes customer satisfaction through leadership, employee engagement, and a positive workplace environment. Essential Customer Service Skills: Develop key skills such as effective communication, problem-solving, conflict resolution, and time management. Tools and Techniques: Discover the tools and techniques that can enhance your customer service, including feedback mechanisms, technology, and performance measurement. Advanced Strategies: Explore advanced strategies like personalization, customer loyalty programs, and crisis management to elevate your customer service efforts. Industry-Specific Customer Service: Gain insights into best practices tailored to specific industries such as retail, hospitality, and B2B services. The Evolution of Customer Service Customer service has evolved significantly over the years. From the early days of face-to-face interactions and telephone support to the modern era of digital communication and AI-driven solutions, the way businesses interact with customers has transformed. This section will provide a historical perspective on the evolution of customer service, highlighting key milestones and the changing expectations of customers. By understanding the past, we can better appreciate the present and anticipate the future trends in customer service. This book will not only provide you with practical tips and strategies but also encourage you to think critically about how you can innovate and adapt to meet the ever-evolving needs of your customers. Welcome to "Mastering Customer Service: Strategies for Excellence." Let's embark on this journey together to create exceptional customer experiences and drive your business to new heights.
Author: David Gardiner
Publisher: Routledge
Published: 2019-10-28
Total Pages: 557
ISBN-13: 0429640714
DOWNLOAD EBOOKAll businesses strive for excellence in today’s technology-based environment in which customers want solutions at the touch of a button. This highly regarded textbook provides in-depth coverage of the principles of operations and supply chain management and explains how to design, implement, and maintain processes for sustainable competitive advantage. This text offers a unique combination of theory and practice with a strategic, results-driven approach. Now in its fourth edition, Operations Management for Business Excellence has been updated to reflect major advances and future trends in supply chain management. A new chapter on advanced supply chain concepts covers novel logistics technology, information systems, customer proximity, sustainability, and the use of multiple sales channels. As a platform for discussion, the exploration of future trends includes self-driving vehicles, automation and robotics, and omnichannel retailing. Features include: A host of international case studies and examples to demonstrate how theory translates to practice, including Airbus, Hewlett Packard, Puma, and Toyota. A consistent structure to aid learning and retention: Each chapter begins with a detailed set of learning objectives and finishes with a chapter summary, a set of discussion questions and a list of key terms. Fully comprehensive with an emphasis on the practical, this textbook should be core reading for advanced undergraduate and postgraduate students of operations management and supply chain management. It would also appeal to executives who desire an understanding of how to achieve and maintain ‘excellence’ in business. Online resources include lecture slides, a glossary, test questions, downloadable figures, and a bonus chapter on project management.
Author: D.H. Stamatis
Publisher: CRC Press
Published: 2010-11-30
Total Pages: 463
ISBN-13: 1439846022
DOWNLOAD EBOOKEssentials for the Improvement of Healthcare Using Lean & Six Sigma is all about real and immediate quality improvement. Written by D.H. Stamatis, a renowned expert in organizational development and quality, the book addresses concerns that can be ameliorated with minimal government intervention.Detailing immediate paths for improvement fundame
Author: Michael A. Crew
Publisher: Springer Science & Business Media
Published: 2012-12-06
Total Pages: 390
ISBN-13: 1461516714
DOWNLOAD EBOOKFuture Directions in Postal Reform brings together leading practitioners, world-wide postal administrations, and the courier industry, as well as a number of regulators, academic economists, mailers, and lawyers, to examine some of the major policy and regulatory issues facing the postal and delivery industry. Issues addressed include international postal policy; the universal service obligation; regulation; competition, entry, and the role of scale and scope economies; the nature and role of cost analysis in postal service; productivity; interaction of law and economics; and future technologies and service standards.
Author: Craig Leadley
Publisher: Woodhead Publishing
Published: 2015-11-18
Total Pages: 310
ISBN-13: 1782424709
DOWNLOAD EBOOKInnovation and Future Trends in Food Manufacturing and Supply Chain Technologies focuses on emerging and future trends in food manufacturing and supply chain technologies, examining the drivers of change and innovation in the food industry and the current and future ways of addressing issues such as energy reduction and rising costs in food manufacture. Part One looks at innovation in the food supply chain, while Part Two covers emerging technologies in food processing and packaging. Subsequent sections explore innovative food preservation technologies in themed chapters and sustainability and future research needs in food manufacturing. - Addresses issues such as energy reduction and rising costs in food manufacture - Assesses current supply chain technologies and the emerging advancements in the field, including key chapters on food processing technologies - Covers the complete food manufacturing scale, compiling significant research from academics and important industrial figures
Author: Sanjivan Saini
Publisher: Sanjivan Saini
Published: 2023-12-10
Total Pages: 0
ISBN-13:
DOWNLOAD EBOOKThis book is an invaluable resource for maintenance professionals, students, and anyone keen on unraveling the intricacies of asset management. Whether you're a seasoned industry expert or a novice exploring the world of maintenance, this guide provides a comprehensive and accessible overview. Maintenance is the backbone of operational success in any industry. From ensuring the smooth functioning of machinery to minimizing downtime, maintenance plays a pivotal role in enhancing efficiency and reliability. This comprehensive guide explores the principles and importance of maintenance, delving into its historical roots, diverse applications, and the evolving landscape of maintenance practices in the 21st century. Embark on a journey through the intricate realm of maintenance management with "Maintenance Excellence: Principles, Practices, and Future Trends." This comprehensive guide unveils the crucial role maintenance plays in the operational continuity, efficiency, and longevity of assets across diverse industries. Overview: From the foundations of maintenance, tracing its historical evolution to modern applications, this book offers a holistic exploration. Dive into the multifaceted role of maintenance in ensuring operational continuity, enhancing equipment reliability, and minimizing downtime. Uncover the principles governing maintenance strategies, ranging from preventive and predictive maintenance to corrective and proactive approaches. Maintenance Excellence" goes beyond the theoretical foundations, offering practical insights and real-world applications. It equips readers with the knowledge needed to navigate the challenges of diverse industries, embrace technological advancements, and foster a culture of continuous improvement. This book is a must-read for those seeking to elevate maintenance practices to new heights in an ever-evolving industrial landscape. Today's' world is highly competitive than ever before. New technologies, machines, human beings are getting increasingly productive to sustain and survive in the world. In todays' globalized world, India's position as a manufacturing force is getting noticed. Hence the scale of efficiency has become global benchmark. Maintenance of engineering equipments and machines, is the field that has become a challenge due to size, cost, complexity and competition. Although progress has been made in maintaining equipments in reasonable manner. The professionals are developed, specializing in this area driven by market in a particular manufacturing or process industry or service suppliers etc. Thus, there is a definite need for effective asset management and maintenance practices that will positively influence critical success factors such as safety, product quality, speed of innovation, price, profitability, technical obsolesce, and reliable delivery. In competitive world there is a need to reduce manufacturing cost. There is humungous pressure on manufacturing function to adopt new technologies methods to improve productivity. One of the ways to gain competitive advantage is to pursue lean manufacturing. There are only a few companies address the significant synergies of lean and maintenance excellence. Many industries do not understand or not aware of one big opportunity area. The huge opportunity to reduce the manufacturing cost especially in a plant where there is a capacity crunch is not appreciated by all.
Author: Anthi Katsirikou
Publisher: World Scientific
Published: 2012
Total Pages: 472
ISBN-13: 981435029X
DOWNLOAD EBOOKAn Autodesk Official Press guide to the powerful mechanical design software Autodesk Inventor has been used to design everything from cars and airplanes to appliances and furniture. This comprehensive guide to Inventor and Inventor LT features real-world workflows and work environments, and is packed with practical tutorials that focus on teaching Inventor tips, tricks, and techniques. Additionally, you can download datasets to jump in and practice on any exercise. This reference and tutorial explains key interface conventions, capabilities, tools, and techniques, including design concepts and application, parts design, assemblies and subassemblies, weldment design, and the use of Design Accelerators and Design Calculators. There′s also detailed coverage of design tactics for large assemblies, effective model design for various industries, strategies for effective data and asset sharing, using 2D and 3D data from other CAD systems, and improving designs by incorporating engineering principles. Uses real-world sample projects so you can quickly grasp the interface, tools, and processes Features detailed documentation on everything from project set up to simple animations and documentation for exploded views, sheet metal flat patterns, plastic part design, and more Covers crucial productivity-boosting tools, iLogic, data exchange, the Frame Generator, Inventor Studio visualization tools, dynamic simulation and stress analysis features, and routed systems features Downloadable datasets let you jump into the step-by-step tutorials anywhere Mastering Autodesk Inventor and Autodesk Inventor LT is the essential, comprehensive training guide for this powerful software.
Author: Anthi Katsirikou
Publisher: World Scientific
Published: 2011-08-31
Total Pages: 472
ISBN-13: 9814460494
DOWNLOAD EBOOKThis unique volume presents the latest scientific achievements of library researchers and professionals on the Qualitative and Quantitative Methods of Libraries. Scholars and professionals have now an information resource on methodological tools for library services. Except for the new technologies that facilitate the innovation of libraries, it is the underlying policy and functional changes that have the most lasting effect on the scholarly operation that explains why this volume is important in the field or market.It also explores in detail the areas covering library methodologies, marketing and management, statistics and bibliometrics, content and subject analysis, users' behaviors and library policies that play an important role at every aspect of library research in the twenty-first century.
