A fresh new approach to resolving conflicts - your own and others'. Arguing, persuading, cajoling, sulking, bullying, stamping feet - in the midst of conflict, these tactics fall on deaf ears. Literally. There's just nobody listening. And yet listening - on the part of both parties involved in the conflict - is the key to finding constructive resolutions. This unique book helps managers, team leaders, human resources professionals, and others successfully resolve conflicts by practicingand perfecting the art of listening. Filled with original models and tools, it explains how to: * Develop self-awareness, or listening to ourselves, to set the stage for better relationships * Change the action/reaction cycle that leads to an impasse during a dispute * Use empathetic listening techniques to convey understanding and encourage open communication * Understand how listening fits into the collaborative resolution process * Create a culture of constructive conflict, and more.
Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
"In the tradition of bestselling explainers like The Tipping Point, [this] book [is] based on cutting edge science that breaks down the idea of extreme conflict--the kind that paralyzes people and places--and then shows how to escape it"--
This fully revised third edition explores the essential role of listening to human communication across contexts and cultures. Based on the premise that listening is a goal-directed activity, this book blends theory with practical application and builds knowledge, insight, and skills to help the reader become a more effective listener. In this new edition, theory and research has been updated with an emphasis on how the growing reliance on mediated communication affects how individuals communicate in their personal, professional, and educational lives. It introduces students to emerging concepts and methods such as neurodiversity and fMRI as well as evolving professional and educational contexts including aural architecture and "the musical brain". Addressing listening as a cognitive process, social function, and critical professional competency, this is an essential textbook for undergraduate courses in listening and communication studies. In addition to a fully updated instructor’s manual containing discussion questions, activities and assignments, and exam questions, this new edition includes PowerPoint slides and videos. They are available at http://www.routledge.com/9781032491257.
This handbook deals with the question of how people can best live and work with others who come from very different cultural backgrounds. Handbook of Intercultural Training provides an overview of current trends and issues in the field of intercultural training. Contributors represent a wide range of disciplines including psychology, interpersonal communication, human resource management, international management, anthropology, social work, and education. Twenty-four chapters, all new to this edition, cover an array of topics including training for specific contexts, instrumentation and methods, and training design.
This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.
This book analyzes the everyday emotions of international peacebuilding practitioners as practices that hinder – and potentially help – them to listen more receptively to their local partners. It develops ‘‘emotional practices’’ as an analytical concept by integrating critical feminist perspectives insights into practice approaches. Effective peacebuilding requires international actors to listen to local partners. This sounds simple enough but often fails in practice. Examining how everyday emotions help or hinder internationals’ receptivity to local perspectives, the book challenges the conventional wisdom that emotions do not matter – at least not those of internationals who are the privileged party in peacebuilding partnerships. The book is based on interviews with peacebuilding practitioners, donors and researchers working in the Balkans and East Africa, as well as in the UK, the US and Sweden, and gives a detailed and no-nonsense description of daily dilemmas regarding listening and partnerships. Johansson provides concrete recommendations of how internationals can practice personally, organizationally, and geopolitically to build emotional capacity that will help them listen better to local actors. Drawing on the author’s expertise in political science and peace and conflict research, this volume speaks to scholars in international relations, political theory, sociology, cultural studies, development studies, critical theory, and anthropology.
Introducing "Assert Yourself! Harnessing the Power of Assertiveness in Your Career" by Rae A. Stonehouse Are you ready to take charge of your career and build strong, fulfilling relationships? Look no further than "Assert Yourself! Harnessing the Power of Assertiveness in Your Career" by author Rae A. Stonehouse. This transformative book empowers you with the tools and techniques of responsible assertive behavior, helping you enhance your interpersonal skills and gain the respect you deserve. Respect lies at the heart of assertiveness, and this training program focuses on two essential parts: respecting yourself and honoring the needs and rights of others. By mastering assertiveness, you can establish meaningful connections, protect yourself from being taken advantage of, and make confident decisions that align with your values. In "Assert Yourself!," Stonehouse shares his personal journey of discovering the power of assertiveness and how it transformed his career. Drawing from his extensive experience as a mental health nurse, therapist, and author of self-help books, he offers practical exercises and insights to help you develop and strengthen your assertiveness skills. Through responsible assertive behavior, you'll learn how to engage in direct, honest communication while maintaining mutual respect. This approach creates a foundation for fair play, equal exchange, and effective conflict resolution. Worried about hurting others' feelings? Stonehouse reassures you that responsible assertiveness reduces this risk and encourages you to focus on your own needs and rights while still maintaining compassion for others. In "Assert Yourself!," Stonehouse guides you on a journey of self-discovery, enhanced communication, and fulfilling relationships. Each chapter builds on the previous ones, providing a comprehensive understanding of assertiveness. Practical exercises throughout the book let you apply what you've learned and incrementally build your self-confidence. Discover the benefits of assertiveness in the business world in Chapter 1, where Stonehouse explores effective communication, the distinction between assertiveness, aggression, and passivity, and the significance of assertive communication in achieving business goals. Gain insights into building strong relationships, enhancing decision-making, resolving conflicts, strengthening leadership skills, and excelling in negotiations. In later chapters, Stonehouse delves deeper into various parts of assertiveness, providing valuable guidance on applying assertive skills in different scenarios, whether in the workplace or personal life. Learn how to navigate the challenges of teamwork, conflict resolution, and decision-making, and unleash your full potential in your professional and personal endeavors. "Assert Yourself! Harnessing the Power of Assertiveness in Your Career" is your key to unlocking personal growth and enriched relationships. Embrace your true self, appreciate your strengths and weaknesses, and cultivate a deep sense of self-liking and comfort. Invest in yourself and watch as your newfound assertiveness transforms every part of your life. Join Rae A. Stonehouse on this empowering journey of self-discovery, enhanced communication, and fulfilling relationships. Grab your copy of "Assert Yourself! Harnessing the Power of Assertiveness in Your Career" today and take the first step toward personal and professional empowerment.
A vital and comprehensive starting place for understanding the key concepts, this book explores 177 diverse types and styles of listening named in academic scholarship to date. This book is an encyclopaedic-style synthesis of existing literature related to listening styles and types. Through online academic resource curation and literature review synthesis, this key reference work offers a deep dive into the interdisciplinary foundations of listening. By providing a brief descriptive overview of each of the identified listening styles and types as well as the inclusion of key scholars related to them, this book challenges assumptions about “listening” as a singular communicative activity and offers students and scholars alike a place from which to draw key listening concepts. No other text has attempted to bring together previous listening scholarship in this expansive interdisciplinary way. This book promotes both the field of listening itself while also expanding opportunities for students of many disciplines to embed listening scholarship in their knowledge and practical application. The first of its kind, Listening: The Key Concepts is an expansive, state-of the-field exploration of listening scholarship that can be used as a guidebook for undergraduate and graduate students in Listening, Public Speaking, Interpersonal Communication, and Intercultural Communication courses as well as other related disciplines.
