Leading the Global Workforce provides a handy guide for international organizations that must achieve results in managing and sustaining a global workforce. The fourteen illustrative cases outlined address the major concerns—recruiting and developing global leaders, global organizational learning, cross-cultural communication, outsourcing line functions, and managing global careers and transitions—from sixty of the world’s best-practice global organizations. Each case shows how the organization advanced a global business strategy with a new initiative in the areas of global leadership development, cultural change, career transition, succession planning, change management, outsourcing, and global performance. In addition, Leading the Global Workforce also describes the overall strategy, planning, and implementation of the initiative; feedback from participants; and overall evaluation of results. Many of the cases contain competency models, practical tools, instruments, and materials that were most effective.
Only 15% of employees worldwide are engaged at work. This represents a major barrier to productivity for organizations everywhere – and suggests a staggering waste of human potential. Why is this engagement number so low? There are many reasons — but resistance to rapid change is a big one, Gallup’s research and experience have discovered. In particular, organizations have been slow to adapt to breakneck changes produced by information technology, globalization of markets for products and labor, the rise of the gig economy, and younger workers’ unique demands. Gallup’s 2017 State of the Global Workplace offers analytics and advice for organizational leaders in countries and regions around the globe who are trying to manage amid this rapid change. Grounded in decades of Gallup research and consulting worldwide -- and millions of interviews -- the report advises that leaders improve productivity by becoming far more employee-centered; build strengths-based organizations to unleash workers’ potential; and hire great managers to implement the positive change their organizations need not only to survive – but to thrive.
A detailed look at the evolution of employment and its far-reaching implications Lead the Work takes an incisive look at the evolving nature of work, and how it's affecting management and productivity at the organizational level. Where getting things done once meant assigning it to an employee, today's leaders are increasingly at risk if they fail to recognize that talent can float into and out of an organization. Long-term employment has given way to medium- or short-term employment, marking the first step in severing the bond that once fixed an individual inside an organization. Getting work done by means other than an employee was once considered a fringe event, but now leading organizations are accepting and taking advantage of the notion that talent has shown itself to be mutable. This book explores this phenomenon in detail and provides a new roadmap to help managers navigate this new environment. The workplace has undergone many changes over the years, but the emerging trend away from traditional employment represents a massive shift that has profound implications for the business model of every organization, large or small. This book describes how management is changing, and how managers must adapt to survive. Examine the dispersed organization and the changing nature of employment Learn how work is becoming impermanent and individualized Find new strategies for managing and leading Get up to speed on the decision science for the new era Workplaces evolve like biological beings; only the strong survive, and it's the competitive edge that ensures continued success. Lead the Work describes the new landscape, and shows you how to adapt and thrive.
Dynamic, timely and multifaceted, "Dr. ArLyne Diamond" is unlike any typical one perspective consultants. A noted public speaker and author, she is an internationally recognized expert on organizational effectiveness, international business, communication, conflict management, leadership, management, teams and professional development. In this latest book, Dr. Diamond draws on her extensive background in global business, marketing management, and business ownership to bring real-world expertise and advice to a changing global workplace. She focuses on current business trends, the future of working in a fast-paced global environment and offers many suggestions for dealing with the changes, chaos, and challenges of today and tomorrow's workplace. An easy read, with lots of stories from her life and practice, the author paints a clear picture that shows readers how to get the best out of themselves and others (her tag line) in the face of today's unique challenges. This is an excellent tutorial for leaders, managers, and those on the fast track for success. Leaders, managers and teams of today and tomorrow are faced with the necessity of working with people all over the globe, often never having the opportunity to meet face-to-face. Dr. Diamond offers leaders a roadmap for understanding and managing a globally dispersed workforce. She offers sage advice on how to navigate the challenges of current educational offerings and how to maximize them for career development in this broad and ever-changing competitive global environment. As a noted public speaker and author, her work has appeared on radio, television YouTube and Facebook and includes numerous articles and columns, including a regular column in Outsourcing Magazine. She has published three prior books: "Training Your Board of Directors," "The Please and Thank You of Fund-Raising," and "Conflict in the Workplace Causes and Cures." Dr. Diamond has an M.B.A in Business Administration and Organization Development and a Ph.D in Clinical Psychology, both of which give her a unique view of business management from the individual contributor to the board room. She opened her consulting firm, Diamond and Associates in 1981. She works with education, law enforcement as well as global corporations of all sizes.
Creating Aspirational Leaders is a new leadership classic that tells the story of how today's workforce has changed and why a new kind of leadership has evolved. Written to help the reader develop the right leadership to create a competitive workforce advantage, it is a book for leaders who want to be on the solution side rather than the problem side of today's aspirational workforce. Leaders have always had the job of developing people at work, but today's workers demand that their identities and aspirations be valued and developed along with their skills. In this book, the author brings across the message that companies must make work more aspirational or risk losing their talented workers. The author spells out the lessons to be learned from leaders in companies from China to Brazil, from Singapore to Germany and the USA in creating aspirational organisations. Starting with the story of an aspirational leadership disaster in the world's largest factory, he takes the reader through a process of building an aspirational organisation, developing leadership wisdom, using new tools for aspirational development and mastering new dimensions of employee motivation. This book is full of stories of leaders who have improved business results while developing people potential to achieve the status of a great company for people development.
Human resource management (HRM) is the strategic and coherent approach to the management of an organization's employees. As the need for effective and top staff rises, Managing the Global Workforce provides the most up to date and topical information on accessing human resource management. Written by Paula Caligiuri, an author recognized as one of the most prolific authors in the field of international business for her work in global careers, this book covers the full range of strategic, comparative, and cross-cultural issues affecting the way a workforce is managed globally.
Accelerated by the COVID-19 pandemic, the world of work has undergone a lasting transformation. Individuals, organizations and institutions are seeking the right balance of workspace opportunities. Workers want to know how remote work can fit into their lives, and how the office can meet their needs. In The Workplace You Need Now: Shaping Spaces for the Future of Work, work environment executives and experts Dr. Sanjay Rishi, Benjamin Breslau and Peter Miscovich deliver a practical framework for how to plan, invest in and create effective digital/physical hybrid workplaces that are beginning to define the world of work. The book explores paths to creating new workplaces that drive the four C's of value: culture, collaboration, creativity, and community. It walks you through the design of custom, flexible, digitally integrated workplaces that manifest new ways of working, and attract tomorrow's top talent. You'll discover the personalized, responsible, and experiential workplace that individuals and organizations alike seek to encourage human interaction, and fuel creativity and growth. You’ll learn the path to the purposeful, resilient workplace that incorporates the emerging imperatives of health, wellness and environmental sustainability. Rich with examples from leading organizations from across the globe, The Workplace You Need Now is an indispensable resource for individuals, as well as businesses of all shapes and sizes trying to find the right solution that works for them right now.
Cover -- Half Title -- Title -- Copyright -- Dedication -- Contents -- Foreword A Better View of Motivation -- Introduction A Great Place to Work For All -- PART ONE Better for Business -- Chapter 1 More Revenue, More Profit -- Chapter 2 A New Business Frontier -- Chapter 3 How to Succeed in the New Business Frontier -- Chapter 4 Maximizing Human Potential Accelerates Performance -- PART TWO Better for People, Better for the World -- Chapter 5 When the Workplace Works For Everyone -- Chapter 6 Better Business for a Better World -- PART THREE The For All Leadership Call -- Chapter 7 Leading to a Great Place to Work For All -- Chapter 8 The For All Rocket Ship -- Notes -- Thanks -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- R -- S -- T -- U -- V -- W -- Z -- About Us -- Authors
What does it mean to lead with vision? From LinkedIn Learning Expert, Bonnie Hagemann comes the first book devoted entirely to vision as a key leadership principle. Hagemann and her co-authors delve deeply into the notion that a compelling vision that motivates and inspires is a differentiator for organizations that want to hire and retain talent, be more competitive, and thrive in uncertain times. But a compelling vision on its own is not enough, which is why the authors, sought-after leadership development experts globally, provide readers with detailed analysis of the essential things leaders must do to effectively engage the workforce around that vision: embody courage, forge clarity, build connectedness, and shape culture. Leading with Vision draws on quantitative data from the authors' research of over 400 companies supplemented with real-world examples from thoughtful leaders who exemplify the core principles of leading with vision in established companies, including: Olukai, Bumble Bee, Coresystems, Jimbo's, Bunge, and more. The book also includes an actionable blueprint developed by the authors that leaders and their organizations can implement on day one of their journey.
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.
