Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
Steven M. Cox, Introduction to Policing, Third Edition Introduction to Policing, Third Edition continues to focus on the thought-provoking, contemporary issues that underscore the challenging and rewarding world of policing. Bestselling authors and Steven M. Cox, Susan Marchionna, and experienced law enforcer Brian D. Fitch balance theory, research and practice to give students a comprehensive, yet concise, overview of both the foundations of policing and the expanded role of today's police officers. The accessible and engaging writing style, combined with stories from the field, make policing concepts and practices easy for students to understand and apply. Unique coverage of policing in multicultural communities, the impact of technology on policing, and extensive coverage of policing strategies and procedures, such as use of force, make this bestselling book a must-have for policing courses. Brian D. Fitch, Law Enforcement Interpersonal Communication and Conflict Management Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
"This is a book about communication--the process of relating to other human beings--in the context of law enforcement professions. Nearly all law enforcement professionals have in common the need to achieve success in interpersonal communication. No matter how skillful and intelligent they may become, their effectiveness is severely limited if they have not developed good communication skills. Effective communication will not solve all problems, but few problems can be handled effectively without adequate communication." - Preface.
Designed for courses in Intro to Policing, Police and Society, Police Training, Social Issues in Criminal Justice, Intro to Law Enforcement, Multicultural Law Enforcement, Police Community Relations, and Special Topics in Policing. Conflict Management Skills for Law Enforcement is a team effort between an experienced police officer and a professor and writer who teaches psychology and interpersonal dynamics. This text will provide students with the basic strategies and skills of conflict management that are necessary for their chosen career in law enforcement.
Given widespread media attention to issues of crime and its prevention, police heroism, and new modes of police-community involvements, this international collection is timely. It is unique in examining ways in which police and citizens communicate across a range of contexts and problem areas. While much attention is afforded the critical roles of communication by police agencies, there has been little recourse to communication science and its theories. Likewise, the latter has not, until recently, concerned itself with analyzing police-citizen interactions. This volume examines the character of such encounters, forging new theoretical frameworks having implications for practice in many instances. Topics include media portrayals of law enforcement, communication and new technologies within police culture, domestic violence, hate crimes, stalking, sexual abuse, and hostage negotiations. This book should be relevant not only to a range of social sciences besides Communication scholars and students, but also to practitioners working in the field.
This book, as part of a two volume set, provides a broad overview of the current state of research on conflict management in law enforcement contexts globally, with a focus on contemporary challenges and opportunities in policing globally and ethical considerations. They cover a wide range of interactions between police and the public. This volume (I) focusses on the challenges and opportunities, examining topics such as police legitimacy, police culture, violence, mental health, community relations and crisis situations. Volume II focusses on police training and education and the learning settings needed for police to professionally tackle contemporary challenges. These books bring together leading research that is determining the state of the art in communication, de-escalation, use of force, and other contemporary issues in policing, with practical Key Takeaways in each chapter. They broaden the field by focussing on research which goes beyond the US, including in Scandinavia, Switzerland, the Netherlands, Germany, the Republic of South Africa and Russia.
This is the first course guide that has been developed for students of policing. It identifies the core themes and additional source material, providing an essential overview for students and a reference point for use throughout their studies. The Policing Course Companion is designed to complement and work alongside existing literature. It provides: " Easy access to the key themes in policing " Helpful summaries of the approach taken by the main course textbooks " Guidance on the essential study skills required to pass the course " Help with developing critical thinking " Taking it Further sections that suggest how readers can extent their thinking beyond the "received wisdom" " Pointers to success in course exams and written assessment exercises The SAGE Course Companion in Policing is much more than a revision guide for undergraduates; it is an essential tool that will help readers take their course understanding to new levels and help them achieve success in their undergraduate course. John Grieve is a former Director of Intelligence for the Metropolitan Police, where he also held a number of other senior roles. He is now Chair of the John Grieve Centre for Policing and Community Safety and Emeritus Professor at London Metropolitan University. Clive Harfield is a former police Inspector and is now the Deputy Director of the John Grieve Centre for Policing and Community Safety, London Metropolitan University. Allyson MacVean is Founder and Director of the John Grieve Centre for Policing and Community Safety, London Metropolitan University.
