Shortlisted for the 2021 Leacock Medal for Humour Longlisted for the 2020 Toronto Book Awards How can you say goodbye forever when you've left an important secret unspoken? "I'll tell you what I'm going to do," Zoltan said. "When I die, I'll leave my luck to you." Zoltan Beck is dying. His devoted but long-suffering sons, Ben and Frank, are trying to prepare themselves and their families for Zoltan's eventual departure...but they can't quite bring themselves to believe that the end is really at hand, and neither can Zoltan himself. The head of a family marked by war and tragedy for decades, he "can't stand to be in a room with a miserable person" and has done his best to keep the pain of his refugee past from his beloved children. But as he faces the end of his life, he discovers a heartbreaking secret from the War that will ultimately bring the family together--or irrevocably disrupt it. Set in both mid-20th century Hungary and contemporary Toronto, this is a deeply moving novel that revels in the energy of its extraordinary characters. It is the story of lost love and newfound connections, of a father and his sons desperately reaching out to bridge an ever-widening gap...even as their time together ebbs away.
“Second First Impressions is the warmest, coziest, sweetest book of the year, an absolutely perfect blend of humor and heart. I want to live inside Sally Thorne’s brain.” —Emily Henry, New York Times bestselling of Beach Read From the USA Today bestselling author of The Hating Game, soon to be a movie starring Lucy Hale and Austin Stowell, and 99 Percent Mine comes the clever, funny, and unforgettable story of a muscular, tattooed man hired as an assistant to two old women—under the watchful eye of a beautiful retirement home manager. Dazzle (n): Brightness that blinds someone temporarily. Position Vacant: Two ancient old women residing at Providence Retirement Villa seek male assistant for casual exploitation and good-natured humiliation. Duties include boutique shopping, fast-food fetching, and sincerely rendered flattery. Good looks a bonus—but we aren’t picky. An advertisement has been placed (again!) by the wealthy and eccentric Parloni Sisters. The salary is generous and the employers are 90 years old, so how hard could the job be? Well, none have lasted longer than a week. Most boys leave in tears. Ruthie Midona will work in Providence’s front office, and be at the Parloni’s beck and call, forever. That’s sort of her life plan. If Ruthie can run the place in her almost-retired bosses’ absence, with no hijinks/hiccups, she has a shot at becoming the new manager. She might also be able to defend her safe little world from Prescott Development, the new buyer of the prime site. Maybe after all that, she can find a cute guy to date. All she needs to do is stay serious—and that’s what she does best. Until, one day, someone dazzling blows into town. Teddy Prescott devotes his life to sleeping, tattooing, and avoiding seriousness. When Teddy needs a place to crash, he makes a deal with his developer dad. Teddy can stay in one of Providence’s on-site maintenance cottages—right next door to an unimpressed Ruthie—but only if he works there and starts to grow up. Ruthie knows how this sweetly selfish rich boy can earn his keep—and be out of her hair in under a week. After all, there is a position vacant…
A thrilling literary mystery costarring Jane Austen from the New York Times–bestselling author of The Bookman’s Tale. Book lover and Austen enthusiast Sophie Collingwood has recently taken a job at an antiquarian bookshop in London when two different customers request a copy of the same obscure book: the second edition of A Little Book of Allegories by Richard Mansfield. Their queries draw Sophie into a mystery that will cast doubt on the true authorship of Pride and Prejudice—and ultimately threaten Sophie’s life. In a dual narrative that alternates between Sophie’s quest to uncover the truth—while choosing between two suitors—and a young Jane Austen’s touching friendship with the aging cleric Richard Mansfield, Lovett weaves a romantic, suspenseful, and utterly compelling novel about love in all its forms and the joys of a life lived in books.
The scientific story of first impressions—and why the snap character judgments we make from faces are irresistible but usually incorrect We make up our minds about others after seeing their faces for a fraction of a second—and these snap judgments predict all kinds of important decisions. For example, politicians who simply look more competent are more likely to win elections. Yet the character judgments we make from faces are as inaccurate as they are irresistible; in most situations, we would guess more accurately if we ignored faces. So why do we put so much stock in these widely shared impressions? What is their purpose if they are completely unreliable? In this book, Alexander Todorov, one of the world's leading researchers on the subject, answers these questions as he tells the story of the modern science of first impressions. Drawing on psychology, cognitive science, neuroscience, computer science, and other fields, this accessible and richly illustrated book describes cutting-edge research and puts it in the context of the history of efforts to read personality from faces. Todorov describes how we have evolved the ability to read basic social signals and momentary emotional states from faces, using a network of brain regions dedicated to the processing of faces. Yet contrary to the nineteenth-century pseudoscience of physiognomy and even some of today's psychologists, faces don't provide us a map to the personalities of others. Rather, the impressions we draw from faces reveal a map of our own biases and stereotypes. A fascinating scientific account of first impressions, Face Value explains why we pay so much attention to faces, why they lead us astray, and what our judgments actually tell us.
Beginning in 1912, Defiant Spirits traces the artistic development of Tom Thomson and the future members of the Group of Seven, Franklin Carmichael, Lawren Harris, A. Y. Jackson, Franz Johnston, Arthur Lismer, J. E. H. MacDonald, and Frederick Varley, over a dozen years in Canadian history. Working in an eclectic and sometimes controversial blend of modernist styles, they produced what an English critic celebrated in the 1920s as the “most vital group of paintings” of the 20th century. Inspired by Cézanne, Van Gogh and other modernist artists, they tried to interpret the Ontario landscape in light of the strategies of the international avant-garde. Based after 1914 in the purpose-built Studio Building for Canadian Art, the young artists embarked on what Lawren Harris called “an all-engrossing adventure”: travelling north into the anadian Shield and forging a style of painting appropriate to what they regarded as the unique features of Canada’s northern landscape. Rigorously researched and drawn from archival documents and letters, Defiant Spirits constitutes a “group biography,” reconstructing the men’s aspirations, frustrations and achievements. It details not only the lives of Tom Thomson and the members of the Group of Seven but also the political and social history of Canada
What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management experts James Heskett, Earl Sasser, and Christopher Hart put the question to the chief executive officers of fifteen of America's leading service firms attending a workshop at the Harvard Business School. Breakthrough leaders, they discovered, think very differently about their businesses than do their competitors, in distinct and well-defined ways. Now, in Service Breakthroughs, based upon five years of exhaustive research in fourteen service industries, Heskett, Sasser, and Hart show exactly what enables one or two companies in each industry to constantly set new standards for quality and value that force competitors to adapt or fail. At the heart of breakthrough performance, the authors contend, is a sometimes intuitive but thorough understanding of the "self-reinforcing service cycle" that replaces traditional management of "trade-offs." The "cycle" is a paradigm derived from the research results suggesting direct links between heightened customer satisfaction, increased customer retention, augmented sales and profit, improved quality and productivity, greater service value per unit of cost, improved satisfaction of service providers, increased employee retention, and further heightened customer satisfaction. With detailed examples and dramatic case studies of Mark Twain Bancshares, American Airlines, Florida Power & Light, Federal Express, McDonald's and many other companies, Heskett, Sasser, and Hart show how this self-reinforcing cycle of behavior differentiates breakthrough leaders from their "merely good" competitors. The authors describe how breakthrough managers develop counterintuitive, even contrarian, strategic service visions. These companies define their "service concept" in terms of results achieved for customers rather than services performed. They target market segments by focusing on psychographics -- how customers think and behave -- instead of demographics. And instead of viewing a service delivery system as a facility where the service is producted and sold, breakthrough firms see it as an opportunity to enhance the quality of the service. These profound differences in thought and action have brought spectacular results. For managers who wish to set the pace in their service industries, Service Breakthroughs will be essential reading.
