Knowledge Management and Drivers of Innovation in Services Industries
Knowledge Management and Drivers of Innovation in Services Industries

Author: Ordóñez de Pablos, Patricia

Publisher: IGI Global

Published: 2012-04-30

Total Pages: 349

ISBN-13: 1466609494

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Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.

Knowledge Management Practice in Organizations: The View from Inside
Knowledge Management Practice in Organizations: The View from Inside

Author: de Stricker, Ulla

Publisher: IGI Global

Published: 2014-02-28

Total Pages: 319

ISBN-13: 1466651873

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Knowledge management can be a powerful tool if successfully implemented into an organizational structure. Uncovering the latest methods, tools, trends, and strategies in organizational knowledge management should be a priority for individuals working in a variety of industries. Knowledge Management Practice in Organizations: The View from Inside brings together industry experts to discuss the realities of knowledge management work in organizations. Examining the challenges associated with operational knowledge management, this work provides insight into the day-to-day practice of knowledge management in real-life settings. Organizational leaders and professionals, librarians, students, and researchers will find this publication to be an essential tool in understanding knowledge management implementation.

Intellectual Capital Strategy Management for Knowledge-Based Organizations
Intellectual Capital Strategy Management for Knowledge-Based Organizations

Author: Ordóñez de Pablos, Patricia

Publisher: IGI Global

Published: 2013-03-31

Total Pages: 307

ISBN-13: 1466636564

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With the proper management, knowledge-based resources (human capital, relational capital, structural capital) aim to contribute to the creation of a competitive advantage not only for companies and institutions, but also for nations and economic regions. Intellectual Capital Strategy Management for Knowledge-Based Organizations brings together new perspectives on the knowledge-based view of strategy management as it considers the role of companies, organizations, and nations in the storage and measurement of their knowledge. This book is useful for industry leaders, practitioners, academics and scholars interested in emerging aspects of knowledge management and industry services.

Knowledge Management for Competitive Advantage During Economic Crisis
Knowledge Management for Competitive Advantage During Economic Crisis

Author: Ordoñez de Pablos, Patricia

Publisher: IGI Global

Published: 2014-09-30

Total Pages: 386

ISBN-13: 1466664584

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Strategy management has always been a crucial business aspect that a company must understand to remain successful in the business world. However, there are a number of different approaches that a company can employ in order to differentiate themselves from the competition. Knowledge Management for Competitive Advantage During Economic Crisis brings together the various approaches that affect the superiority of a company’s organizational performance and the gains they can make over their competitors. By focusing on concepts such as organizational learning and intellectual capital, this book is an indispensable reference source for researchers, practitioners, graduate students, and business managers interested in understanding what approaches are necessary to ensure superior organizational performance.

Emerging Pedagogies in the Networked Knowledge Society: Practices Integrating Social Media and Globalization
Emerging Pedagogies in the Networked Knowledge Society: Practices Integrating Social Media and Globalization

Author: Limbu, Marohang

Publisher: IGI Global

Published: 2013-11-30

Total Pages: 352

ISBN-13: 1466647582

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Since the dawn of the digital era, the transfer of knowledge has shifted from analog to digital, local to global, and individual to social. Complex networked communities are a fundamental part of these new information-based societies. Emerging Pedagogies in the Networked Knowledge Society: Practices Integrating Social Media and Globalization examines the production, dissemination, and consumption of knowledge within networked communities in the wider global context of pervasive Web 2.0 and social media services. This book will offer insight for business stakeholders, researchers, scholars, and administrators by highlighting the important concepts and ideas of information- and knowledge-based economies.

Harnessing Dynamic Knowledge Principles in the Technology-Driven World
Harnessing Dynamic Knowledge Principles in the Technology-Driven World

Author: Nissen, Mark

Publisher: IGI Global

Published: 2013-11-30

Total Pages: 291

ISBN-13: 1466647280

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In a technology-driven world, it is essential that enterprises develop reliable and rapid flows of knowledge to distribute evenly across organizations, time and place, and individuals in order to sustain a competitive advantage. However, most leaders and managers are unacquainted with effective knowledge flow practices. Harnessing Dynamic Knowledge Principles in the Technology-Driven World provides actionable principles of Knowledge Flow Theory to identify and solve problems for implementing these principles into practice. With emerging developments and widespread applicability, this book is a practical guide for scholars, business managers, and enterprise leaders and managers interested in understanding the dynamics of knowledge flows for competitive advantage in a technology-driven world.

Strategic Marketing Management and Tactics in the Service Industry
Strategic Marketing Management and Tactics in the Service Industry

Author: Sood, Tulika

Publisher: IGI Global

Published: 2017-03-20

Total Pages: 415

ISBN-13: 1522524762

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Customer satisfaction is a critical factor to the potential success or failure of a business. By implementing the latest marketing strategies, organizations can better withstand the competitive market. Strategic Marketing Management and Tactics in the Service Industry is an essential reference publication that features the latest scholarly research on service strategies for competitive advantage across industries. Covering a broad range of topics and perspectives such as customer satisfaction, healthcare service, and microfinance, this book is ideally designed for students, academics, practitioners, and professionals seeking current research on best practices to build rapport with customers.