For decades, Juran's Quality Handbook has been the one essential reference in quality management and engineering—the ultimate authoritative source of answers on quality applications, procedures, techniques, and strategies. Now this Fifth Edition—a major revision and the first new edition of Juran's Quality Handbook in more than 10 years—forges a new standard in tools for quality. Bringing managers and engineers the most up-to-date methods, research, and theory, under the guidance of a team of the world's top experts, Juran's shows you how to plan for quality, achieve quality control, and ensure quality results. Packed with new methods, research, and thought on quality, and emphasizing the need for quality software and quality software development methods, this completely updated classic also gives you new information, new techniques, and new applications. Broad in scope and inclusive in methodology, Juran's Quality Handbook is the reference of choice for anyone concerned with quality in business, manufacturing, or engineering. Whether you're just beginning your journey or a longtime traveler on the quality path, this book is the best possible companion for your voyage.
J.M. Juran, whom Business Week calls, "the man who taught Japan how to manage for quality", presents a new, exhaustively comprehensive approach to planning, setting, and reaching goals in Juran's Quality Road Map. New emphasis is placed on setting goals, planning in "multifunctional" processes, establishing data bases, motivating managers and introducing quality planning into organizations. 30 line drawings.
"I think I am sitting with God." Such was the awestruck impression of one seminar attendee when he found himself sharing a luncheon table with Joseph Juran, the man whose name has become synonymous with the concept of quality. In the annals of business history, the name Juran resonates with near mythic status. This is the man whose thinking about quality and management revolutionized the way the world does business, a living legend who, along with a few other giants of our age, shaped the course of industrial history. Written with the support of Dr. Juran and the Juran Institute, Juran: A Lifetime of Influence gives us an intimate look at the man, his times, and the evolution of the concepts of quality and management that so profoundly affect business today. Dr. Juran's remarkable story begins at the turn of the century in the Carpathian Mountains of Romania. Joseph Juran was born in a tiny village with unpaved streets and houses with dirt floors, a place that, in his own words, "had no quality problems." His journey to America, in 1912, thrust him into a world of technological marvels, of ocean liners and ice cream, streetcars and flush toilets. Poverty forced him into his first job at age nine, exposing him to work experiences and conditions that kindled his interest in finding better ways to get things done. John Butman's penetrating narrative explores Joseph Juran's early struggles against prejudice, and how-through chess, languages, algebra, and code-breaking-his genius for analysis and problem-solving emerged. It was at Western Electric's Hawthorne Works, one of the great factories of the age, that Juran's lifework began to crystallize. An operation of exceptional size and complexity, Hawthorne gave Juran a visceral understanding of the bedrock issues of quality. He learned the sound of a machine malfunctioning, heard the complaints of a skilled operator betrayed by shoddy materials, and discovered the consequences of poor quality control. Then, in a dramatic turn of events, Juran was given the chance to put his innovative skills and ideas to use as an integral part of the Lend-Lease Administration effort in World War II. The immense and urgent undertaking allowed Juran to throw himself into the fight against the Nazis. Praise for "Joe Juran has led the quality cause from its earliest days. His progressive influence via this enlightening text will be virtually endless." -Robert W. Galvin Chairman of the Executive Committee, Motorola "As much as anyone in the field, Dr. Joseph M. Juran is a major influence in the business world's pursuit of quality. Juran: A Lifetime of Influence finally gives the great man his due. Quality gurus and greenhorns alike will find much to savor in this entertaining and educational book." -Robert A. Lutz Vice Chairman, Chrysler Corporation. "John Butman has captured the extraordinary spirit of one of America's most remarkable pioneers, Joseph M. Juran, in a wonderful text that reads almost like a novel. Here we get a true glimpse of some of the forces that have driven Dr. Juran for over 92 years and of his many breakthrough contributions to world business." -A. Blanton Godfrey Chairman, Juran Institute "This book provides an intimate look at Juran's personal life, while giving the reader a lucid understanding of his philosophy, teachings, and accomplishments." -G. Howland Blackiston Executive Producer of the PBS television documentary, "An Immigrant's Gift" "Juran: A Lifetime of Influence is a well-documented, easy-to-read biography of a remarkable man in a critical period of the twentieth century. Many hitherto untold anecdotes give us insight into Dr. Juran's influence on society. I recommend it not only to quality professionals and business managers, but also to the general public as well." -Yoshinao Nakada Technical Manager, Bell Laboratories, Lucent Technologies.
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Do you feel the victim of continual and unpredictable change? Do you face unrelenting competition? Is the time cycle of your product development too slow? Does your production function produce waste, delays, defects, and other excessive costs? If you've answered "yes" to any of these questions, you need this book Juran's Six Sigma provides a clear roadmap for organizational survival and renewal. Piecemeal improvements won't solve the problem--this book presents the Juran Institute's plan for sustained major improvement across the organization. * The first Six Sigma book to incorporate the Juran philosophy* Useful for implementation and certification for all levels of management * Follow the Institute's unique method for achieving and maintaining Six Sigma breakthrough--with no backsliding
By the most famous expert on quality in the world, this book offers a universal basis for quality planning--applicable throughout any organization and in all industries and extensively field-tested by quality managers in more than 50 manufacturing and service companies. 10 line drawings.
The definitive quality management compendium--revised for the first time in a decade For more than 50 years, Juran's Quality Handbook has been the singular essential reference to quality management and engineering. The Sixth Edition--the first revision of the Handbook in 10 years--forges a new standard in tools for quality. Bringing leaders, managers, master and black belts, and engineers the most up-to-date methods, research, and tools, under the guidance of a team of the world's top experts, this authoritative resource shows how to apply universal methods for delivering superior results and organizational excellence in any organization, industry, country, or process. Juran's Quality Handbook, sixth edition covers: Leadership--what everyone needs to know about managing for superior quality and results Methods--the most effective methods and tools for attaining superior results, such as Lean, Six Sigma, Root Cause Analysis, Continuous Innovation, and more Industry applications--effectively applying quality management The roles of key functions--such as quality professionals, research and development, supply chain, and governance--and what they must carry out to attain superior results in an organization Performance excellence--pragmatic roadmaps, templates, and tools to aid in developing an effective and sustainable performance excellence system
Concise, convenient, to the point—a one-stop source for implementing quality leadership "At last, we now understand that quality superiority cannot be achieved by cheerleading. The journey requires many activities: managerial, technological, and statistical. Al Endres sets forth the what, the why, and the how of implementing a quality effort. This is a thoughtful, well-written book with plenty of practical examples. If you are serious about product quality, I urge you to follow this road map." —Frank M. Gryna Distinguished University Professor of Management University of Tampa This book takes a no-nonsense approach to quality implementation. It explains the Juran Institute’s model for TQM, introduces a road map for developing and implementing that model, and provides step-by-step guidance through each of the five phases of the implementation process: Decide, Prepare, Start, Expand, and Integrate. Using real-world examples of the actual achievements of organizations in a variety of industries and business functions, this reliable book describes exactly how to execute each phase for maximum benefit. To further expedite the learning process, each chapter includes a summary of key learning points for quick reference. Firsthand perspectives, charts, checklists, and benchmarks form a comprehensive road map for leaders and managers who need to take immediate, practical steps to implement and maintain successful quality initiatives. From the Institute whose name is synonymous with quality, this is the definitive guide to making total quality a reality in any organization.
A practical, concise guide to improving business performance by properly applying quality management methods "Dr. Juran's wisdom on quality and management is timeless. The tenets of modern quality that were forged by Dr. Juran in the second half of the 20th century are made contemporary by Joe DeFeo's practical experience and application of these principles in hundreds of organizations. This book belongs in the library of every leader who strives for world-class performance and wants to understand the concepts, techniques, and tools that will deliver it." -- PAUL BORAWSKI, Chief Executive Officer, ASQ - The Global Voice of Quality Dr. Joseph Juran was the world's foremost thought leader on improving the financial performance of an organization with "quality management." In this book, Dr. Juran's successor as CEO of Juran Institute, Joseph A. DeFeo, uniquely distills Dr. Juran's life's work on quality with some of today's latest practices into a practical action plan for creating a strong, successful, globally competitive enterprise. Juran's Quality Essentials for Leaders offers succinct, proven methods applicable to any country, company, or industry, from service to manufacturing. This concise guide explains how today's leaders can: Embrace quality and not miss an opportunity to improve performance Lead an organization through sustainable financial change while fostering a culture of quality Stop useless initiatives by aligning goals with the strategic plan Challenge new product or service development methods Create breakthroughs in baseline performance Ensure repeatable and compliant processes Simplify macro processes with business process management Execute benchmarking to sustain market leadership Real-world examples demonstrate the successful application of the methodologies, tools, and techniques presented in the book. This results-oriented resource provides you with a detailed roadmap for leading a quality revolution in your organization.
