It's All About the Guest

It's All About the Guest

Author: Steve Difillippo

Publisher: Rowman & Littlefield

Published: 2013-10-15

Total Pages: 293

ISBN-13: 1493001108

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When’s the last time you picked up a business book that was so engaging you couldn’t put it down? Steve Difillippo was only 24 when he opened his first Davio’s restaurant. Since then, he’s wowed Julia Child with his pomodoro, overlooked some triple-X rated shenanigans at Table 7, taken on American Express, gotten himself into Time and Newsweek (for taking on American Express), cooked a rabbit for Stevie Ray Vaughn, inadvertently gotten a guest divorced, whipped up some tasty eats at the Super Bowl--and that’s just the beginning. The money hasn’t been bad, either: that first restaurant is now the hub of a rapidly growing $50 million restaurant brand group and a $10 million Davio’s brand food line. With guests constantly asking how he did it, Steve has written the ultimate guide to starting a restaurant, running a successful business, enjoying food, and living life. The 5.9 million restaurant workers who say they want to open their own restaurant will go nuts over this book, but so will anybody who loves food and the restaurant world--heck, anybody who wants to make money and have a blast doing it. As a special bonus, Steve includes twelve classic Davio’s recipes.


The Guest Book

The Guest Book

Author: Sarah Blake

Publisher: Flatiron Books

Published: 2019-05-07

Total Pages: 497

ISBN-13: 1250110254

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Instant New York Times Bestseller Longlisted for Andrew Carnegie Medal for Excellence 2020 New England Society Book Award Winner for Fiction “The Guest Book is monumental in a way that few novels dare attempt.” —The Washington Post The thought-provoking new novel by New York Times bestselling author Sarah Blake An exquisitely written, poignant family saga that illuminates the great divide, the gulf that separates the rich and poor, black and white, Protestant and Jew. Spanning three generations, The Guest Book deftly examines the life and legacy of one unforgettable family as they navigate the evolving social and political landscape from Crockett’s Island, their family retreat off the coast of Maine. Blake masterfully lays bare the memories and mistakes each generation makes while coming to terms with what it means to inherit the past.


Be My Guest

Be My Guest

Author: CONRAD AUTOR HILTON

Publisher: Simon and Schuster

Published: 1984

Total Pages: 292

ISBN-13: 0671761749

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Be Our Guest

Be Our Guest

Author: Disney Institute

Publisher:

Published: 2003-06

Total Pages: 212

ISBN-13:

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Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.


The Witchlord and the Weaponmaster

The Witchlord and the Weaponmaster

Author: Hugh Cook

Publisher: Lulu.com

Published: 2006-02-01

Total Pages: 730

ISBN-13: 1411685849

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This massive novel of 57 chapters and about 250,000 words is the story of a barbarian named Guest Gulkan. Before buying, see the free PDF file at zenvirus.com/witchlord to check if the book format is okay for you. The PDF contains the front matter and the first chapter. Format: 8.5 inches wide by 11 inches tall.


Managing Hospitality Organizations

Managing Hospitality Organizations

Author: Robert C. Ford

Publisher: SAGE Publications

Published: 2019-01-02

Total Pages: 685

ISBN-13: 1544356846

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"A perfect book for any Hospitality program, excellent instructor support, and a good resource for students." –Denise A. Braley, Mitchell College Today’s economy is dominated by the rapidly growing service sector. Even businesses primarily selling goods are reinventing their image and positioning themselves as service providers. Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael C. Sturman emphasize the critical importance of focusing on the guest and creating that unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership. Give your students the SAGE edge! SAGE edge offers a robust online environment featuring an impressive array of free tools and resources for review, study, and further exploration, keeping both instructors and students on the cutting edge of teaching and learning.


The Romero Brother Brothers Complete Collection (Books 1-8)

The Romero Brother Brothers Complete Collection (Books 1-8)

Author: Shadonna Richards

Publisher: SR

Published:

Total Pages: 1200

ISBN-13:

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***A special limited time offer! Read all eight books in The Romero Brothers bestselling series in one collection: The Billionaire’s Second-Chance Bride, A Bride for the Billionaire Bad Boy, The Playboy Billionaire, The Billionaire’s Proposition, The Billionaire’s Baby, The Billionaire’s Assistant, Snowbound with the Billionaire, and The Billionaire’s Marriage Proposal. ​