The Service Catalog
The Service Catalog

Author: Mark O'Loughlin

Publisher: Van Haren

Published: 2010-07-13

Total Pages: 177

ISBN-13: 9087535724

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The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

WSO2 Developer's Guide
WSO2 Developer's Guide

Author: Fidel Prieto Estrada

Publisher: Packt Publishing Ltd

Published: 2017-09-29

Total Pages: 358

ISBN-13: 1787280756

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WSO2 Made Simple – dive deep into the core concepts of WSO2 to overcome the challenges faced while using the Enterprise Integrator About This Book Design, create, and publish services in the WSO2 technology Integrate the WSO2 Enterprise Integrator with other components and servers Log and test deployed services Who This Book Is For If you are a Java solutions architect or developer and are keen to understand how to build enterprise applications with WSO2, this book is for you. No prior knowledge of WSO2 is expected. What You Will Learn Configure WSO2 Enterprise Integrator server in a production environment Create SOAP Proxies and REST APIs Interact with WSO2 Message Broker Write services using the new language: Ballerina Schedule automatic tasks for the services you create Manage log messages depending on the log level of the system Integrate with social networks such as Twitter, Facebook, Instagram, and Yammer Test SOAP Services using the Tryit feature and SoapUI tool Work with Quality of Services In Detail WSO2 Enterprise Integrator brings together the most powerful servers provided by the WSO2 company for your SOA infrastructure. As an Enterprise Service Bus (ESB), WSO2 Enterprise Integrator provides greater flexibility and agility to meet growing enterprise demands, whereas, as a Data Services Server (DSS), it provides an easy-to-use platform for integrating data stores, creating composite views across different data sources, and hosting data services. Using real-world scenarios, this book helps you build a solid foundation in developing enterprise applications with powerful data integration capabilities using the WSO2 servers. The book gets you started by brushing up your knowledge about SOA architecture and how it can be implemented through WSO2. It will help build your expertise with the core concepts of ESB such as building proxies, sequences, endpoints, and how to work with these in WSO2. Going further, you will also get well-acquainted with DSS data service concepts such as configuring data services, tasks, events, testing, and much more. The book will also cover API management techniques. Along with ESB and DSS, you will also learn about business process servers, the rules server and other components that together provide the control and robustness your enterprise applications will need. With practical use cases, the book covers typical daily scenarios you will come across while using these servers to give you hands-on experience. Style and approach The book is a complete guide and helps you get the right start—from understanding SOA architectures to getting valuable experience with two important integration servers such as ESB and DSS. It will include some real-world practical scenarios to help you master the best practices followed right across the industry and overcome the challenges you're likely to face on a daily basis.

ITIL Service Strategy
ITIL Service Strategy

Author: Great Britain. Cabinet Office

Publisher: Stationery Office/Tso

Published: 2011

Total Pages: 483

ISBN-13: 9780113313044

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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Cloud Security and Privacy
Cloud Security and Privacy

Author: Tim Mather

Publisher: "O'Reilly Media, Inc."

Published: 2009-09-04

Total Pages: 338

ISBN-13: 1449379516

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You may regard cloud computing as an ideal way for your company to control IT costs, but do you know how private and secure this service really is? Not many people do. With Cloud Security and Privacy, you'll learn what's at stake when you trust your data to the cloud, and what you can do to keep your virtual infrastructure and web applications secure. Ideal for IT staffers, information security and privacy practitioners, business managers, service providers, and investors alike, this book offers you sound advice from three well-known authorities in the tech security world. You'll learn detailed information on cloud computing security that-until now-has been sorely lacking. Review the current state of data security and storage in the cloud, including confidentiality, integrity, and availability Learn about the identity and access management (IAM) practice for authentication, authorization, and auditing of the users accessing cloud services Discover which security management frameworks and standards are relevant for the cloud Understand the privacy aspects you need to consider in the cloud, including how they compare with traditional computing models Learn the importance of audit and compliance functions within the cloud, and the various standards and frameworks to consider Examine security delivered as a service-a different facet of cloud security

ITIL Practitioner Guidance
ITIL Practitioner Guidance

Author:

Publisher:

Published: 2016

Total Pages: 176

ISBN-13: 9780113314935

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This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management
Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management

Author: Gad Selig

Publisher: Van Haren

Published: 2008-04-12

Total Pages: 327

ISBN-13: 9087537743

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The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.

Fundamentals of Business Process Management
Fundamentals of Business Process Management

Author: Marlon Dumas

Publisher: Springer

Published: 2018-03-23

Total Pages: 546

ISBN-13: 3662565099

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This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website.

ITIL Foundation, ITIL
ITIL Foundation, ITIL

Author: The Stationery Office

Publisher: Stationery Office Books (TSO)

Published: 2019

Total Pages: 0

ISBN-13: 9780113316076

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ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Introduction to E-commerce
Introduction to E-commerce

Author: Zheng Qin

Publisher: Springer Science & Business Media

Published: 2010-06-30

Total Pages: 527

ISBN-13: 3540496459

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Introduction to E-commerce discusses the foundations and key aspects of E-commerce while focusing on the latest developments in the E-commerce industry. Practical case studies offer a useful reference for dealing with various issues in E-commerce such as latest applications, management techniques, or psychological methods. Dr. Zheng Qin is currently Director of the E-Commerce Institute of Xi’an Jiaotong University.