The Service Catalog
The Service Catalog

Author: Mark O'Loughlin

Publisher: Van Haren

Published: 2010-07-13

Total Pages: 177

ISBN-13: 9087535724

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The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

ITIL Practitioner Guidance
ITIL Practitioner Guidance

Author:

Publisher:

Published: 2016

Total Pages: 176

ISBN-13: 9780113314935

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This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

Service operation
Service operation

Author: Great Britain. Office of Government Commerce

Publisher: The Stationery Office

Published: 2007-05-30

Total Pages: 278

ISBN-13: 0113310463

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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Become ITIL Foundation Certified in 7 Days
Become ITIL Foundation Certified in 7 Days

Author: Abhinav Krishna Kaiser

Publisher: Apress

Published: 2016-12-30

Total Pages: 263

ISBN-13: 1484221648

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Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience.

ITIL Foundation, ITIL
ITIL Foundation, ITIL

Author: The Stationery Office

Publisher: Stationery Office Books (TSO)

Published: 2019

Total Pages: 0

ISBN-13: 9780113316076

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ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Dorland's Dictionary of Medical Acronyms and Abbreviations
Dorland's Dictionary of Medical Acronyms and Abbreviations

Author: Dorland

Publisher: Elsevier Health Sciences

Published: 2015-07-24

Total Pages: 481

ISBN-13: 0323442544

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Medical acronyms and abbreviations offer convenience, but those countless shortcuts can often be confusing. Now a part of the popular Dorland's suite of products, this reference features thousands of terms from across various medical specialties. Its alphabetical arrangement makes for quick reference, and expanded coverage of symbols ensures they are easier to find. Effective communication plays an important role in all medical settings, so turn to this trusted volume for nearly any medical abbreviation you might encounter. - Symbols section makes it easier to locate unusual or seldom-used symbols. - Convenient alphabetical format allows you to find the entry you need more intuitively. - More than 90,000 entries and definitions. - Many new and updated entries including terminology in expanding specialties, such as Nursing; Physical, Occupational, and Speech Therapies; Transcription and Coding; Computer and Technical Fields. - New section on abbreviations to avoid, including Joint Commission abbreviations that are not to be used. - Incorporates updates suggested by the Institute for Safe Medication Practices (ISMP).

Dictionary of Medical Acronyms and Abbreviations
Dictionary of Medical Acronyms and Abbreviations

Author: Stanley Jablonski

Publisher: Hanley & Belfus

Published: 2004-09

Total Pages:

ISBN-13: 9781560536512

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This dictionary lists acronyms and abbreviations occurring with a reasonable frequency in the literature of medicine and the health care professions. Abbreviations and acronyms are given in capital letters, with no punctuation, and with concise definitions. The beginning sections also include symbols, genetic symbols, and the Greek alphabet and symbols.

COBIT® 5
COBIT® 5

Author: ISACA (Serving IT Governance Professionals)

Publisher: ISACA

Published: 2013

Total Pages: 24

ISBN-13: 1604202734

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This guide details an approach to undertaking IT process assessments based on the COBIT 5 Process Assessment Model or PAM. Included in this guide are sufficient information from the COBIT PAM and a full self-assessment template to simplify the self-assessment process.

ITIL 4 Managing Professional
ITIL 4 Managing Professional

Author: Axelos

Publisher:

Published: 2020

Total Pages:

ISBN-13: 9780113316380

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Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --