Local and international quality standards are increasingly on the minds of the modern business person, yet IS09000 and equivalent standards EN 29000 and BS5750 are far from easy for the nonspecialist to understand.
This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include: * the relevance of formal quality standards such as BS 5750 to small firms * definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management * interviews with a selected sample of over 150 owner-managers * detailed case studies of small firms * analysis of self-generated quality strategies * the variety of formal methods of quality control.
This volume focuses on relations between the self and other individuals, the self and groups, and the self and context. Leading scholars in the field of positioning theory present the newest developments from this field on human social relations. The discussion is international, multidisciplinary, and multi-method, aiming to achieve a more dynamic and powerful account of human social relations, and to break disciplinary boundaries. Four features in this work are prominent. The book is culturally oriented and international. There is a push to move across disciplines, particularly across psychology and linguistics, and psychology and microsociology. There is a focus on language and social construction of the world through discourse. Finally, the book represents a multi-method approach that reflects discursive methods.
The new edition (first, 1983) comprises 24 chapters, each written by an expert in the field who describes sources and, in addition, provides instructions in methodology and hints on keeping up with advances in information. Coverage includes architectural history, conservation, contracts and liabilit.
Presents an overview of the pitfalls and problems of implementing quality standards in education. The text looks at the practical advantages and disadvantages of quality systems, case studies of attempts at implementation and proposals for developments across the education sector as a whole.
This book provides tools that are less commonly used and some tools that the author, Nancy Tague, created. Inside you’ll find tools for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, basic data handling, and statistics. In this third edition, six new tools were added (i.e., DFMEA and PMFEA) along with a section on Quality 4.0 and suggested quality tools that can help facilitate practitioners looking to implement Quality 4.0 concepts. The use of icons with each tool description tells the reader at a glance what kind of tool it is and where it is used within the improvement process.
"This book addresses every aspect of ISO 9000 Quality Systems Auditing. Any organization preparing for ISO certification will need to carry out Internal Audits to confirm that its Quality System has been implemented and is effective in achieving the organization's objectives. Such auditing also provides opportunities for everyone to make changes to the Quality System so that it can become more efficient." "Dr Green addresses 'evaluation' of suppliers through second party audits, but he also shows how these can be kept to an absolute minimum by the introduction of a systematic method for getting on to an Approved List." "The mystique surrounding third party audits is removed by detailed explanations of pre-audits, pre-assessments and assessments. The attributes of good auditors and important facets of good auditing are discussed. Inexperienced and experienced auditors could also benefit from studying the set of 'core questions' prepared for their use."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
Preface Project management involves unique but temporary endeavours with a specific beginning and end. On the other hand, operations management involves ongoing activities of an organization that produce repetitive and long-term outputs such as supplying services or manufacturing products. Defining what is operations management for a particular field is essential as it is vital in every field. Operations management aims to ensure that the day-to-day operations are smooth, cost-effective, and well-timed while maintaining critical quality standards. The purpose of this Study Material is to present an introduction to the OPERATIONS MANAGEMENT subject of MBA. This book contains the syllabus from basics of the subjects going into the intricacies of the subjects. All the concepts have been explained with relevant examples and diagrams to make it interesting for the readers. An attempt is made here by the authors to assist the students by way of providing Study Material as per the curriculum with non-commercial considerations. However, it is implicit that these are exam-oriented Study Material and students are advised to attend regular lectures in the Institute and utilize reference books available in the library for In-depth knowledge. We owe to many websites and their free contents; we would like to specially acknowledge contents of website www.wikipedia.com and various authors whose writings formed the basis for this book. We acknowledge our thanks to them. At the end we would like to say that there is always a room for improvement in whatever we do. We would appreciate any suggestions regarding this study material from the readers so that the contents can be made more interesting and meaningful. Readers can email their queries and doubts to our authors on [email protected]. We shall be glad to help you immediately. Authors: Dr. Sunil V. Deshmukh & Dr. Tushar Taley
Quality Management in Plastics Processing provides a structured approach to the techniques of quality management, also covering topics of relevance to plastics processors. The book's focus isn't just on implementation of formal quality systems, such as ISO 9001, but about real world, practical guidance in establishing good quality management. Ultimately, improved quality management delivers better products, higher customer satisfaction, increased sales, and reduced operation costs. The book helps practitioners who are wondering how to begin implementing quality management techniques in their business focus on key management and technical issues, including raw materials, processing, and operations. It is a roadmap for all company operations, from people, product design, sales/marketing, and production – all of which are impacted by, and involved in, the implementation of an effective quality management system. Readers in the plastics processing industry will find this comprehensive book to be a valuable resource. - Helps readers deliver better products, higher customer satisfaction, and increased profits with easily applicable guidance for the plastics industry - Provides engineers and technical personnel with the tools they need to start a process of continuous improvement in their company - Presents practical guidance to help plastics processing companies organize, stimulate, and complete effective quality improvement projects