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Author: Alan Calder
Publisher: IT Governance Ltd
Published: 2019-09-26
Total Pages: 42
ISBN-13: 1787781690
DOWNLOAD EBOOKThis useful pocket guide is an ideal introduction for those wanting to understand more about ISO 38500. It describes the scope, application and objectives of the Standard and outlines its six core principles.
Author: Alan Calder
Publisher: IT Governance Ltd
Published: 2017-03-31
Total Pages: 67
ISBN-13: 1849288003
DOWNLOAD EBOOKInformation technology plays a fundamental role in the operations of any modern business. While the confidentiality and integrity of your organisation's information have to be protected, a business still needs to have this information readily available in order to be able to function from day to day. If you are an information security practitioner, you need to be able to sell complex and often technical solutions to boards and management teams. Persuading the board to invest in information security measures requires sales skills. As an information security professional, you are a scientific and technical specialist; and yet you need to get your message across to people whose primary interests lie elsewhere, in turnover and overall performance. In other words, you need to develop sales and marketing skills. This pocket guide will help you with the essential sales skills that persuade company directors to commit money and resources to your information security initiatives.
Author: Claire Agutter
Publisher: IT Governance Ltd
Published: 2020-04-28
Total Pages: 211
ISBN-13: 1787782204
DOWNLOAD EBOOKITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
Author: Dolf van der Haven
Publisher: Van Haren
Published: 2020-10-26
Total Pages: 108
ISBN-13: 9401807035
DOWNLOAD EBOOKThe revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Author: Alan Calder
Publisher: IT Governance Ltd
Published: 2009-03-13
Total Pages: 206
ISBN-13: 1905356919
DOWNLOAD EBOOKThis new book sets out for managers, executives and IT professionals the practical steps necessary to meet today's corporate and IT governance requirements. It provides practical guidance on how board executives and IT professionals can navigate, integrate and deploy to best corporate and commercial advantage the most widely used frameworks and standards.
Author: David Clifford
Publisher: IT Governance Ltd
Published: 2016-10-18
Total Pages: 62
ISBN-13: 1849288526
DOWNLOAD EBOOKIn order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit. SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management explains: the merits of a multi-sourced approach to outsourcing service towersthe benefits of multi-sourcing contracts with service providers for specified towershow to align multi-sourced servicesthe challenges of using a multi-sourced modelhow to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502)the different types of service integration models (ISI, ESI and ETSI), and the benefits and challenges of eachaggregating service-level performancea multi-sourcing RFP approach, taking into account structural, operational and governance requirements. If you’re thinking of moving from a single-source to a multi-source outsourcing model, SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management provides the answers to all of your questions.
Author: Alan Calder
Publisher: IT Governance Ltd
Published: 2008
Total Pages: 49
ISBN-13: 1905356587
DOWNLOAD EBOOKThe emergence of ISO/IEC 38500 OCo the international standard for the corporate governance of information and communication technology OCo puts boards around the world in a position from which they can take effective action to apply core governance principles to their information and communication technology."
Author: Bridget Kenyon
Publisher:
Published: 2020
Total Pages: 21989
ISBN-13: 9781787782402
DOWNLOAD EBOOKIdeal for information security managers, auditors, consultants and organisations preparing for ISO 27001 certification, this book will help readers understand the requirements of an ISMS (information security management system) based on ISO 27001.
Author: Claire Agutter
Publisher: IT Governance Publishing Ltd
Published: 2020-04-14
Total Pages: 79
ISBN-13: 1787782158
DOWNLOAD EBOOKITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
Author:
Publisher:
Published: 2012-06-05
Total Pages:
ISBN-13: 9780615974422
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