ISM 5 Foundation Courseware – English
ISM 5 Foundation Courseware – English

Author: Rolf Smits

Publisher: Van Haren

Published: 2024-02-01

Total Pages: 141

ISBN-13: 940181080X

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This courseware serves as the official teaching material of the ISM 5 Foundation. The content of the ISM 5 Foundation training is fully based on the content of the standard ISM method version 5. During this training you will learn, among other things, how to apply IT service management and how to abstract and nuance service issues. In addition, you will learn how to use a process model in the context of control issues and how to gain insight into the application of the assets People, Process and Product. You will also learn how to place the influence of environmental factors in the context of service delivery (for example in an outsourced situation) and how to improve using a methodical approach according to ISM. During the ISM Foundation training various working methods are applied, such as transfer of theory, discussion based on practical examples and practical assignments, reflection on one's own work situation and reflection on the participant's own contribution to service delivery. The trainer can decide in which form and order the material from the syllabus will be covered. It is not necessary to follow the arrangement from the syllabus, but it is important that all the material from the syllabus is covered during the training. For certified trainers, a basic set of sheets is available that covers all material and includes figures from the book "The ISM Method." The recommended study load for this training around 14 hours.

ISM 5 Foundation Courseware – Nederlands
ISM 5 Foundation Courseware – Nederlands

Author: Rolf Smits

Publisher: Van Haren

Published: 2024-05-03

Total Pages: 220

ISBN-13: 940181077X

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Deze courseware dient als het officiële lesmateriaal van de ISM 5 Foundation. De inhoud van de ISM 5 Foundation training is volledig gebaseerd op de inhoud van de standaard ISM-methode versie 5. Tijdens deze training leer je onder andere hoe je IT-servicemanagement kunt toepassen en hoe je kunt abstraheren en nuanceren bij servicevraagstukken. Daarnaast leer je hoe je een procesmodel kunt hanteren in de context van besturingsvraagstukken en hoe je inzicht kunt krijgen in de toepassing van de bedrijfsmiddelen People, Process en Product. Ook leer je hoe je de invloed van omgevingsfactoren in de context van dienstverlening kunt plaatsen (bijvoorbeeld in een situatie waarin geoutsourcet is) en hoe je kunt verbeteren met behulp van een methodische aanpak volgens ISM. Tijdens de ISM Foundation training worden verschillende werkvormen toegepast, zoals overdracht van theorie, discussie op basis van praktijkvoorbeelden en praktijkopdrachten, reflectie op de eigen werksituatie en reflectie op de eigen bijdrage van de deelnemer aan de dienstverlening. De trainer kan zelf bepalen in welke vorm en volgorde de stof uit de syllabus aan bod komt. Het is niet noodzakelijk om de ordening uit de syllabus te volgen, maar het is wel belangrijk dat alle stof uit de syllabus aan bod komt tijdens de training. Voor gecertificeerde trainers is er een basisset sheets beschikbaar waarin alle stof aan bod komt en waarin ook figuren uit het boek “De ISM-Methode” zijn opgenomen. De aanbevolen studiebelasting voor deze training rond de 14 uur.

The Theory and Practice of Online Learning
The Theory and Practice of Online Learning

Author: Terry Anderson

Publisher: Athabasca University Press

Published: 2008

Total Pages: 485

ISBN-13: 1897425082

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"Neither an academic tome nor a prescriptive 'how to' guide, The Theory and Practice of Online Learning is an illuminating collection of essays by practitioners and scholars active in the complex field of distance education. Distance education has evolved significantly in its 150 years of existence. For most of this time, it was an individual pursuit defined by infrequent postal communication. But recently, three more developmental generations have emerged, supported by television and radio, teleconferencing, and computer conferencing. The early 21st century has produced a fifth generation, based on autonomous agents and intelligent, database-assisted learning, that has been referred to as Web 2.0. The second edition of "The Theory and Practice of Online Learning" features updates in each chapter, plus four new chapters on current distance education issues such as connectivism and social software innovations."--BOOK JACKET.

ACSM's Guidelines for Exercise Testing and Prescription
ACSM's Guidelines for Exercise Testing and Prescription

Author: American College of Sports Medicine

Publisher: Lippincott Williams & Wilkins

Published: 2014

Total Pages: 480

ISBN-13: 1609136055

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The flagship title of the certification suite from the American College of Sports Medicine, ACSM's Guidelines for Exercise Testing and Prescription is a handbook that delivers scientifically based standards on exercise testing and prescription to the certification candidate, the professional, and the student. The 9th edition focuses on evidence-based recommendations that reflect the latest research and clinical information. This manual is an essential resource for any health/fitness and clinical exercise professional, physician, nurse, physician assistant, physical and occupational therapist, dietician, and health care administrator. This manual give succinct summaries of recommended procedures for exercise testing and exercise prescription in healthy and diseased patients.

The Business Analyst's Handbook
The Business Analyst's Handbook

Author: Howard Podeswa

Publisher: Course Technology

Published: 2009

Total Pages: 440

ISBN-13:

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One of the objectives of this book is to incorporate best practices and standards in to the BA role. While a number of standards and guidelines, such as Business Process Modeling Notation (BPMN), have been incorporated, particular emphasis has been placed on the Business Analysis Body of Knowledge (BABOK), the Information Technology Infrastructure Library (ITIL), and the Unified Modeling Language (UML).

The Turning Point: A Novel about Agile Architects Building a Digital Foundation
The Turning Point: A Novel about Agile Architects Building a Digital Foundation

Author: Kees van den Brink

Publisher: Van Haren

Published: 2021-11-08

Total Pages: 141

ISBN-13: 940180804X

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Little did Kathleen, Chief Architect at ArchiSurance, know, as she walked into a meeting with the CIO, just how much her job was going to change. Her intention had been to get approval for some new ideas she’d had to strengthen their Enterprise Architecture, after having slowly lost a grip on it during the merger. During the meeting, however, it becomes apparent that the transformation of the organization to become more digital has caused chaos, and not only for her team. It is clear, despite all good intentions, that the transformation is failing. By the end of the meeting, she has agreed to help turn the situation around. After leading the initial reset of the Digital Transformation, Kathleen is suddenly the owner of the implementation. What follows is a journey of the typical problems faced by companies as they make decisions to deploy digital technologies. Kathleen proceeds to solve one problem after the other using guidance from the open digital standards of The Open Group to lay the foundation for deploying quality digital technology solutions at a faster pace.

BPMN Modeling and Reference Guide
BPMN Modeling and Reference Guide

Author: Stephen A. White

Publisher: Future Strategies Inc.

Published: 2008

Total Pages: 225

ISBN-13: 0977752720

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Business Process Modeling Notation (BPMN) is a standard, graphical modeling representation for business processes. It provides an easy to use, flow-charting notation that is independent of the implementation environment. An underlying rigor supports the notation-facilitating the translation of business level models into executable models that BPM Suites and workflow engines can understand. Over recent years, BPMN has been widely adopted by Business Process Management (BPM) related products-both the Business Process Analysis and Modeling tool vendors and the BPM Suites. This book is for business users and process modeling practitioners alike. Part I provides an easily understood introduction to the key components of BPMN (put forward in a user-friendly fashion). Starting off with simple models, it progresses into more sophisticated patterns. Exercises help cement comprehension and understanding (with answers available online). Part II provides a detailed and authoritative reference on the precise semantics and capabilities of the standard.

The Network Reshapes the Library
The Network Reshapes the Library

Author: Lorcan Dempsey

Publisher: American Library Association

Published: 2014-08-18

Total Pages: 320

ISBN-13: 0838919979

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Since he began posting in 2003, Dempsey has used his blog to explore nearly every important facet of library technology, from the emergence of Web 2.0 as a concept to open source ILS tools and the push to web-scale library management systems.