IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition
IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition

Author: Dolf van der Haven

Publisher: Van Haren

Published: 2020-10-26

Total Pages: 108

ISBN-13: 9401807035

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The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Introduction to the ISO/IEC 20000 Series
Introduction to the ISO/IEC 20000 Series

Author: Jenny Dugmore

Publisher: British Standards Institution

Published: 2011-01-01

Total Pages: 234

ISBN-13: 9780580728464

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Management, Computers, Computer networks, Management operations, Management techniques, Data processing, IT and Information Management: IT Service Management

ISO/IEC 20000 - An Introduction
ISO/IEC 20000 - An Introduction

Author: Jan van Bon

Publisher: Van Haren

Published: 2008-03-03

Total Pages: 237

ISBN-13: 9401801339

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Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

ISO/IEC 20000:2011 - A Pocket Guide
ISO/IEC 20000:2011 - A Pocket Guide

Author: Mart Rovers

Publisher: Van Haren

Published: 2020-06-10

Total Pages: 177

ISBN-13: 9087537875

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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; it supports ISO/IEC 20000 training and certification and it is a quick reference for practitioners to the core content of ISO/IEC 20000.

Implementing ISO/IEC 20000 Certification: The Roadmap
Implementing ISO/IEC 20000 Certification: The Roadmap

Author: itSMF International

Publisher: Van Haren

Published: 2008-03-03

Total Pages: 213

ISBN-13: 9401801347

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ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.

The Differences Between Bs 15000 and Iso/Iec 20000
The Differences Between Bs 15000 and Iso/Iec 20000

Author: Jenny Dugmore

Publisher: BSI British Standards Institution

Published: 2006

Total Pages: 131

ISBN-13: 0580473481

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Of interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO/IEC 20000 standard. ISO/IEC 20000 was based on BS 15000, and this book provides a detailed comparison of ISO/IEC 20000 and BS 15000, for both Parts 1 and 2.

ISO/IEC 20000
ISO/IEC 20000

Author: David Clifford

Publisher: IT Governance Publishing

Published: 2011-11-01

Total Pages: 70

ISBN-13: 184928315X

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A handy reference to the key information on ISO/IEC 20000 featuring an overview of the purpose of the standard and guidance on how to use it.

BiSL® Next - A Framework for Business Information Management
BiSL® Next - A Framework for Business Information Management

Author: Brian Johnson

Publisher: Van Haren

Published: 2017-02-20

Total Pages: 193

ISBN-13: 940180611X

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This book describes the framework of the next generation of Business Information Services Library, BiSL®. BiSL Next is a public domain standard for business information management with guiding principles, good practices and practical templates. It offers guidance for digitally engaged business leaders and those who collaborate with them, with the ultimate goal to improve business performance through better use of information and technology. Twelve elements - four drivers, four domains and four perspectives - are the basis of the guidance in BiSL Next. Target audience of this book are business managers, business information managers, business analysts, CIO’s and IT managers, as well as consultants in this field. While describing the twelve elements, the book offers them insight in the best way to manage, execute and profit from business information management in their enterprise. The book is also the official literature for the BiSL® Next Foundation exam.