The Interviewer's Handbook
The Interviewer's Handbook

Author: Sandra Bunting

Publisher: Kogan Page Publishers

Published: 2007

Total Pages: 228

ISBN-13: 9780749449322

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The Interviewer's Handbook advises on interview techniques for a variety of workplace situations including recruitment interviews, performance appraisals, attendance and absence management, discipline and grievance management and accident investigation. This book offers essential advice on the use of effective questioning techniques and how to get the most out of an interviewee. It provides in-depth guidance on the role that body language plays and examines the significance of listening techniques. The Interviewer's Handbook also shows how to encourage dialogue and avoid conflict in sensitive situations. Case studies and scenarios are provided throughout to illustrate these vital techniques and how they get the best out of the interviewee and interviewer.

The Industrial Accident Investigation Techniques Manual
The Industrial Accident Investigation Techniques Manual

Author: Capt. Nicholas Pacalo USN (ret.) MS CSP & Dr. Patrick Pacalo CP

Publisher: PublishAmerica

Published: 2004-08-16

Total Pages: 47

ISBN-13: 1462606113

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The Industrial Accident Investigation Techniques Manual This publication is intended for personnel involved in safety, management, safety committee members, university students, and others involved in industry. It is systematic in approach to conducting an investigation including generic techniques and procedures that will be beneficial regardless of the type of accident (e.g. automobile, industrial machinery, power tools, aircraft, and falls). The importance of finding all causes is stressed (e.g. direct cause, indirect cause, root cause, primary cause, and secondary cause). Causes must be coupled to specific recommendations that will prevent the accident from recurring in the future. This book also shows that a system of investigation follow-up must be instituted.