Life of a PM in Support & Maintenance
Life of a PM in Support & Maintenance

Author: Ravikumar Peddibhotla

Publisher: Notion Press

Published: 2016-10-04

Total Pages: 190

ISBN-13: 1945926058

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Project managers spend significant amount of time to make their projects hugely successful. They have to manage several aspects of a project in order to get there. They also have to manage several conflicts on their way to success. How do they ensure higher margins, maximizing delivery efficiencies, yet keeping people cost lower? How do they control the scope, yet maintain higher CSAT rating? How do they execute a major change with minimal impact of downtime? How do they manage to get high CSAT rating in an industry, with ever-changing technology and high attrition? What are the initiatives that a PM can drive to keep the business consistent with clients and make them return for the services? The book covers every phase of project management from kickoff to closure, explaining realistic scenarios working with clients on a day-to-day basis. It aims at coaching all the first time PMs, aspiring PMs and practicing PMs on the intricacies of managing application support and maintenance projects.

Fitting Sentences
Fitting Sentences

Author: Jason William Haslam

Publisher: University of Toronto Press

Published: 2005-01-01

Total Pages: 281

ISBN-13: 0802038336

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Fitting Sentences is an analysis of writings by prisoners from the nineteenth and twentieth centuries in North America, South Africa, and Europe. Jason Haslam examines the ways in which these writers reconfigure subjectivity and its relation to social power structures, especially the prison structure itself, while also detailing the relationship between prison and slave narratives. Specifically, Haslam reads texts by Henry David Thoreau, Harriet Jacobs, Oscar Wilde, Martin Luther King, Jr., Constance Lytton, and Breyten Breytenbach to find the commonalities and divergences in their stories. While the relationship between prison and subjectivity has been mapped by Michel Foucault and defined as “a strategic distribution of elements” that act “to exercise a power of normalization”, Haslam demonstrates some of the complex connections and dissonances between these elements and the resistances to them. Each work shows how carceral practices can be used to attack a variety of identifications, be they sexual, racial, economic, or any of a variety of social categories. By analysing the works of specific prison writers but not being limited to a single locale or narrow time span, Fitting Sentences offers a significant historical and global overview of a unique genre in literature.

INCIDENT MANAGEMENT
INCIDENT MANAGEMENT

Author: NARAYAN CHANGDER

Publisher: CHANGDER OUTLINE

Published: 2024-02-29

Total Pages: 45

ISBN-13:

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THE INCIDENT MANAGEMENT MCQ (MULTIPLE CHOICE QUESTIONS) SERVES AS A VALUABLE RESOURCE FOR INDIVIDUALS AIMING TO DEEPEN THEIR UNDERSTANDING OF VARIOUS COMPETITIVE EXAMS, CLASS TESTS, QUIZ COMPETITIONS, AND SIMILAR ASSESSMENTS. WITH ITS EXTENSIVE COLLECTION OF MCQS, THIS BOOK EMPOWERS YOU TO ASSESS YOUR GRASP OF THE SUBJECT MATTER AND YOUR PROFICIENCY LEVEL. BY ENGAGING WITH THESE MULTIPLE-CHOICE QUESTIONS, YOU CAN IMPROVE YOUR KNOWLEDGE OF THE SUBJECT, IDENTIFY AREAS FOR IMPROVEMENT, AND LAY A SOLID FOUNDATION. DIVE INTO THE INCIDENT MANAGEMENT MCQ TO EXPAND YOUR INCIDENT MANAGEMENT KNOWLEDGE AND EXCEL IN QUIZ COMPETITIONS, ACADEMIC STUDIES, OR PROFESSIONAL ENDEAVORS. THE ANSWERS TO THE QUESTIONS ARE PROVIDED AT THE END OF EACH PAGE, MAKING IT EASY FOR PARTICIPANTS TO VERIFY THEIR ANSWERS AND PREPARE EFFECTIVELY.

ITIL(R) 2011 The Story Continues
ITIL(R) 2011 The Story Continues

Author: Sharma Dr. Pratul

Publisher: BPB Publications

Published: 2019-09-20

Total Pages: 92

ISBN-13: 9389328020

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The Complete Beginners' Guide to ITIL Key features Explains ITIL service strategy and guiding principles Covers all ITIL processes, roles, and functions Describes the ITIL service lifecycle and standards for service design and development An explanation is given in untraditional Layman's language, with easy to follow examples Explores issues of creating and maintaining value for clients through monitoring DescriptionDr Pratul Sharma's exposure to working Industry movers, good practices of IT Service Management and Project Management has enabled him to work closest to the minds of knowledge workers of today's Industry. This book is a collection of Dr. Pratul Sharma's real-life examples explaining the concepts of IT Service Management and ITIL which have proven to be the most important aspects of the learning journey of service industry professionals. The examples quoted herein are from the author own experience. The book also provides some entering questions which may be pondered during client discussions or job interviews. What will you learn Service Strategy & Design, Service Transition & Service Operation Continual Service Improvement Service Operation Functions ITIL(R) 2011 Update Who this book is forThis book is a humble attempt to support the endeavour, where an effort has been made to make the knowledge simple and easy to understand even to the professionals who are not IT literate. Even a banker could read the manuscript of the book and easily understand the good practices of IT Service Management described therein. This book will help the readers to understand the relatively new discipline called IT Service Management better. Table of contents1. The ITIL(R) Story2. Concepts3. The Story Continues -ITIL(R) V 3.04. Service Strategy5. Service Design6. Service Transition & Service Operation7. Continual Service Improvement8. Service Operation Functions9. ITIL(R) 2011 Update10. Few Important Questions to discuss11. The ITIL(R) Story Summary12. Abbreviations About the authorDr Pratul Sharma has been working as an International Trainer, Mentor, Coach & Consultant for past many years after having a successful career in the Industry contributing in all important functions of Global Business Organizations (i.e. sales, presales, delivery, support and consulting etc) during his professional career of more than 2 decades. His Linkedin: linkedin.com/in/drpratulsharmaHis Website: vedangsoftware.com vedangjyotish.com

A Time to Rise
A Time to Rise

Author: Rene Ciria Cruz

Publisher: University of Washington Press

Published: 2017-10-02

Total Pages: 369

ISBN-13: 0295742038

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A Time to Rise is an intimate look into the workings of the KDP, the only revolutionary organization that emerged in the Filipino American community during the politically turbulent 1970s and ’80s. Overcoming cultural and class differences, members of the KDP banded together in a single national organization to mobilize their community into civil rights and antiwar movements in the United States and in the fight for democracy and national liberation in the Philippines and elsewhere. These personal accounts document recruitment, organizing, and training in the KDP. More than two-thirds of the stories are by women, reflecting the powerful role they played in the organization and its leadership. Also included are chapters on the struggle for justice for murdered KDP and union leaders Silme Domingo and Gene Viernes. These memoirs offer political insights and inspiring examples of personal courage that will resonate today. A Time to Rise was made possible in part by a grant from 4Culture's Heritage Program.

Beyond Compliance
Beyond Compliance

Author: Ralf T. Grünendahl

Publisher: Springer Science & Business Media

Published: 2006-03-27

Total Pages: 244

ISBN-13: 9783834801647

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10 practical Actions for IT management to improve your business and reach compliance at the same time. How to make sense of SOX, COBIT, CoSo, ISO 20000, BS7799/ISO17799. "Beyond Compliance" provides a structured and yet practical approach to improve IT Governance and implement IT Risk Management to comply with regulatory and auditory requirements and increase the benefits IT delivers to the business. Ralf -T. Grünendahl and Peter H.L.Will argue that you should use the momentum SOX or other external triggers provide to reorganise the way you handle your IT.

Testing Cloud Services
Testing Cloud Services

Author: Kees Blokland

Publisher: Rocky Nook, Inc.

Published: 2013-09-19

Total Pages: 191

ISBN-13: 1492000027

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Everybody is confronted with cloud computing. Whether you are a user, designer, programmer, project manager, or tester, sooner or later the cloud affects your work. If you are involved in selecting or implementing services from the cloud, or in keeping them up and running, this book will prove to be an invaluable resource. Testing Cloud Services covers an extensive list of risks that arise when implementing cloud computing, including some traditional risks and some completely new ones, and provides strategies for avoiding these risks and solving problems. Every risk is connected to existing, updated, and new test measures. It is necessary to start testing during the selection of cloud services, and continue end-to-end testing even after going live, as continuity risks arise all the time. With this book in hand, you will save a lot of time and discover an effective approach to testing that can be applied in practice immediately!