Improving Therapeutic Communication to Enhance Patient Satisfaction
Improving Therapeutic Communication to Enhance Patient Satisfaction

Author: Kellie Ferrie

Publisher:

Published: 2021

Total Pages: 0

ISBN-13:

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"Impaired communication is a major contributing factor to poor patient satisfaction. Therapeutic communication is the fundamental foundation of building and maintaining a trusting nurse-patient relationship. Establishing and maintaining therapeutic communication enables licensed professionals and organizations to provide appropriate care to the mental health population while striving to achieve optimal outcomes. An educational evidence-based practice (EBP) change intervention to enhance provider knowledge about therapeutic communication and boundaries is essential to establishing successful provider- patient relationships and optimizing care delivery to the mental health population. Poor communication and low-levels of patient satisfaction can be reduced with educational interventions that comprehensively improve communication techniques amongst care providers. The REDE Model of Healthcare Communication was used to deliver an educational intervention to healthcare professionals. The EBP change project demonstrated success when comparing pre and post-questionnaire data which met the identified benchmark of a 20% increase in knowledge. Patient satisfaction also increased after the implementation of the identified intervention. This paper will discuss the design, implementation, and evaluation of the EBP change project. Key words: Therapeutic Communication, Mental Health, Boundaries, Patient Satisfaction, Education " -- Abstract

Therapeutic Communication
Therapeutic Communication

Author: Jurgen Ruesch

Publisher:

Published: 1961

Total Pages: 512

ISBN-13:

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This volume deals with universal processes of therapeutic communication, a term which covers whatever exchange goes on between people who have a therapeutic intent, with an emphasis upon the empirical observation of the communicative process. -- Preface.

Quality Communication
Quality Communication

Author: Brenda Fisher Everett

Publisher:

Published: 2014

Total Pages: 0

ISBN-13:

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Quality communication between patients and nurses, as well as the entire health care team, is a core foundation to the perceptions of satisfaction of patients in the health care setting. Quality communication includes all phases of communication, from initial meeting, formal teaching, chitchat, caring touch, body language, empathy and therapeutic communication. How a patient perceives and interprets the communication engaged in cave have a substantial effect, whether positive or negative. The purpose of this project is to identify the problem of breakdown in communication, establish awareness of each person09́s role in communication, implement a plan to make health care professionals acutely aware of what they can do to improve all interactions with patients and ultimately improve satisfaction in health care. Presentation of the information to stakeholders with anticipation of expectations of the results outlined for successful implementation and the benefits to be achieved and noted in the evaluation plan. Research for this project focused on quality communication and patient centered care in various settings, to include hospitals, home health, long term health facilities, end of life care and end stage illnesses. Communication and collaboration between physicians and nurses along with all disciplines is also an important element of quality communication the patient receives. Problems of stress and insufficient time, poor quality, communication barriers and attitudes were among the issues attributed to problems in communications. One study noted that during hospitalization in the intensive care unit, nurses have the most interaction with patients and families and that communication has a large impact on the quality of care (Slatore, Hansen, Ganzini, Press, Osborne, Chesnutt and Mularski, 2012). Application of Bandura09́s social learning and social cognitive theory are key elements that can be applied to encourage focus on improved communication skills and purpose, as relationships, behaviors can affect and determine behavior change. Research evidence supports decreased stress levels and improved patient satisfaction result when quality communication is utilized throughout health care events. This proposal is to support the need for quality communication with an implementation plan to educate staff on the awareness and active role each staff member takes, and the benefits to stake holders for improved patient safety and satisfaction.

A Practical Guide to Therapeutic Communication for Health Professionals - E Book
A Practical Guide to Therapeutic Communication for Health Professionals - E Book

Author: Julie Hosley

Publisher: Elsevier Health Sciences

Published: 2013-08-13

Total Pages: 266

ISBN-13: 0323277381

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This new textbook is designed to provide students with all the necessary tools to effectively communicate with patients and other health care professionals. With its easy-to-read style, it is loaded with useful tips to help students engage into the practice of communication. It presents condensed amounts of content for learning the basic principles and then integrating elements such as case scenarios, questions, or hints and tips to encourage application of those principles into real-life situations. Easy-to-read style provides practical information, hints, and tips. Test Your Communication IQ boxes provide students with a short self-assessment test at the beginning of each chapter. Spotlight on Future Success boxes provide students with useful, practical tips for improving communication. Taking the Chapter to Work boxes integrated within each chapter are actual case examples with useful tips to guide students to practice and apply what they have learned. Beyond the Classroom Activities exercises at the end of each chapter help students use knowledge learned from topics presented in the chapter. Check Your Comprehension exercises at the end of each chapter provide questions and activities to test student knowledge of chapter content. Communication Surfer Exercises focus on helping students utilize Internet resources to improve their knowledge and application of communication skills. Expanding Critical Thinking at the end of each chapter provides students with additional questions or activities designed to apply critical thinking skills. Legal Eagle boxes provide useful tips that focus on honesty, as well as ethical and legal communication between patients and health care workers. Unique, interactive CD-ROM, packaged with the textbook, includes a variety of application exercises, such as voice mail messages, patient/caregiver interviews, chapter key points, and patient charts. Audio segments on the CD-ROM provide communication in action to help students observe verbal communication examples and apply their skills.

Improving Communication with Patients to Improve Patient Satisfaction
Improving Communication with Patients to Improve Patient Satisfaction

Author: Esiah K. Allen

Publisher:

Published: 2019

Total Pages: 0

ISBN-13:

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This evidenced-based practice (EBP) change project was an effective initiative resulting in positive change within the outpatient mental health clinic. The outcome findings were determined by a comparative data analysis of pre- and post-education knowledge questionnaire mean scores, as well as the mean scores of the pre- and post-implementation patient satisfaction survey results. The benchmark of a 20% increase in staff knowledge of effective communication skills and patients' satisfaction in specific areas of the project outcomes. Ultimately, investing in a communication education training intervention can translate into organizational policy change, improved population health, improved technological strategies, reduced healthcare costs, increased revenue within the organization, and improved healthcare delivery. Key words: patient satisfaction, improve, communication, interventions, outpatient, mental health, clinic, training, and education. " -- Abstract

Improving Interdisciplinary Communication to Improve Patient Satisfaction
Improving Interdisciplinary Communication to Improve Patient Satisfaction

Author: Jennifer J. Barnes

Publisher:

Published: 2014

Total Pages:

ISBN-13:

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The Clinical Nurse Leader project took place at a Magnet Hospital in Northern California. It involved the nursing staff on a 23-bed Post-Surgical Medical Surgical unit, as well as the therapists providing care to their diverse patient population. The goal was to improve interdisciplinary communication to decrease the frequency of missed or postponed therapy sessions. A review of literature revealed that this preventable issue could be the most significant factor resulting in an extended length of stay and affecting overall patient satisfaction. Project data was gathered from a variety of sources, including a unit assessment, shadowing therapists, interviews with key stakeholders, and through surveys. Interventions included the creation of a 2-page communication tool and utilizing the patient's whiteboards to better prepare them for therapy and improve patient-centered care. The pre-intervention results found that 83% of patients were dissatisfied with way the initiation of therapy is currently communicated to them. In addition, 70% of nurses reported that an intervention to improve the scheduling of therapy sessions was necessary, as 52% of nurses reported that they need more advanced notice (30 minutes or more) to adequately prepare patients for therapy. The majority of both pre and post- implementation data suggest that an intervention that would help foster teamwork and collaboration was necessary. Post- implementation results revealed 86% of nurses reported that this intervention significantly improved communication, assisted in prioritization, allowed for better time management, and increased patient participation. It is projected that patient satisfaction scores will significantly increase in 6 months.

Improving Therapeutic Communication Skills to Improve Patient Outcomes
Improving Therapeutic Communication Skills to Improve Patient Outcomes

Author: Susan E. Poteet Benfield

Publisher:

Published: 2010

Total Pages: 0

ISBN-13:

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"Communication skills are an important part of giving competent nursing care. The nursing student struggles with this skill from the beginning in fundamentals of nursing. Taylor, Lillis, Lemone & Lynn (2008) describe communication as essential to each professional nursing role and as the heart of caring. Often students are very concerned about entering the behavioral medicine unit for fear they will not know how to begin an interaction with a client. The interpersonal process recording (written verbatim account of conversation with a patient) often reveals that the student has difficulty responding using correct communication skills. The purpose of this project is to improve the verbal and non-verbal therapeutic communication skills of nurses through improved pedagogy in an associate degree-nursing program. The patient outcome of nurses' improved therapeutic communication is improved communication and relationship building with caregivers." -- Introduction

Dying in America
Dying in America

Author: Institute of Medicine

Publisher: National Academies Press

Published: 2015-03-19

Total Pages: 470

ISBN-13: 0309303133

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For patients and their loved ones, no care decisions are more profound than those made near the end of life. Unfortunately, the experience of dying in the United States is often characterized by fragmented care, inadequate treatment of distressing symptoms, frequent transitions among care settings, and enormous care responsibilities for families. According to this report, the current health care system of rendering more intensive services than are necessary and desired by patients, and the lack of coordination among programs increases risks to patients and creates avoidable burdens on them and their families. Dying in America is a study of the current state of health care for persons of all ages who are nearing the end of life. Death is not a strictly medical event. Ideally, health care for those nearing the end of life harmonizes with social, psychological, and spiritual support. All people with advanced illnesses who may be approaching the end of life are entitled to access to high-quality, compassionate, evidence-based care, consistent with their wishes. Dying in America evaluates strategies to integrate care into a person- and family-centered, team-based framework, and makes recommendations to create a system that coordinates care and supports and respects the choices of patients and their families. The findings and recommendations of this report will address the needs of patients and their families and assist policy makers, clinicians and their educational and credentialing bodies, leaders of health care delivery and financing organizations, researchers, public and private funders, religious and community leaders, advocates of better care, journalists, and the public to provide the best care possible for people nearing the end of life.