Measuring and Improving Productivity in Services

Measuring and Improving Productivity in Services

Author: Faridah Djellal

Publisher: Edward Elgar Publishing

Published: 2009-01-01

Total Pages: 261

ISBN-13: 1848444966

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The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.


Improving Productivity and the Quality of Work Life

Improving Productivity and the Quality of Work Life

Author: Thomas G. Cummings

Publisher: Greenwood

Published: 1977

Total Pages: 336

ISBN-13:

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Compilation of research papers on the quality of working life and improved labour productivity - discusses the effectiveness of autonomous group work, job satisfaction and job enrichment, workers participation in decision making, flexible hours of work, countering alienation at the workplace, experiments in work organization, etc. Bibliography pp. 292 to 305, diagrams, references and statistical tables.


Rework

Rework

Author: Jason Fried

Publisher: Crown Currency

Published: 2010-03-09

Total Pages: 290

ISBN-13: 0307463761

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Rework shows you a better, faster, easier way to succeed in business. Most business books give you the same old advice: Write a business plan, study the competition, seek investors, yadda yadda. If you're looking for a book like that, put this one back on the shelf. Read it and you'll know why plans are actually harmful, why you don't need outside investors, and why you're better off ignoring the competition. The truth is, you need less than you think. You don't need to be a workaholic. You don't need to staff up. You don't need to waste time on paperwork or meetings. You don't even need an office. Those are all just excuses. What you really need to do is stop talking and start working. This book shows you the way. You'll learn how to be more productive, how to get exposure without breaking the bank, and tons more counterintuitive ideas that will inspire and provoke you. With its straightforward language and easy-is-better approach, Rework is the perfect playbook for anyone who’s ever dreamed of doing it on their own. Hardcore entrepreneurs, small-business owners, people stuck in day jobs they hate, victims of "downsizing," and artists who don’t want to starve anymore will all find valuable guidance in these pages.


Improving Public Sector Productivity

Improving Public Sector Productivity

Author: Ellen Doree Rosen

Publisher: SAGE

Published: 1993-07-22

Total Pages: 292

ISBN-13: 9780803945739

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This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.


Key Productivity and Performance Strategies to Advance Your Career

Key Productivity and Performance Strategies to Advance Your Career

Author: Lesia L. Crumpton-Young

Publisher: Academic Press

Published: 2019-02-14

Total Pages: 96

ISBN-13: 0127999566

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Key Productivity and Performance Strategies to Advance Your STEM Career shares valuable knowledge and insights on best practices used by high performing individuals in the STEM fields to enhance their professional endeavors. The strategies contained in this book are based on Lesia L. Crumpton-Young's experience and expertise as a STEM professional and a certified Life and Career Coach. The book includes real-life examples from STEM professionals of career hurdles and efficient solutions to reaching your career goals. It covers effective goal setting, decision-making, and how best to overcome doubt and criticism, as well as practical advice on critical path analysis. Finally, the book includes a five-year career planning tool, along with additional problem statements and exercises, making it a valuable resource those involved in the STEM fields.


Handbook of Research on Strategic Innovation Management for Improved Competitive Advantage

Handbook of Research on Strategic Innovation Management for Improved Competitive Advantage

Author: Jamil, George Leal

Publisher: IGI Global

Published: 2018-04-13

Total Pages: 921

ISBN-13: 1522530134

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Innovation is a vital process for any business to remain competitive in this age. This progress must be coherently and optimally managed, allowing for successful improvement and future growth. The Handbook of Research on Strategic Innovation Management for Improved Competitive Advantage provides emerging research on the use of information and knowledge to promote development in various business agencies. While covering topics such as design thinking, financial analysis, and policy planning, this publication explores the wide and complex relationships that constitute strategic innovation management principals and processes. This publication is an important resource for students, professors, researchers, managers, and entrepreneurs seeking current research on the methods and tools regarding information and knowledge management for business advancement.