Exploring Politeness in Business Emails
Exploring Politeness in Business Emails

Author: Vera Freytag

Publisher: Multilingual Matters

Published: 2019-10-11

Total Pages: 151

ISBN-13: 1788925971

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Exploring Politeness in Business Emails explores the contextual complexities of workplace emails by comparing British English and Peninsular Spanish directive speech events and systematically assessing the impact of contextual factors. Through a combination of qualitative and quantitative methods of data collection and analysis, and the inclusion of metapragmatic insights in the interpretation of the results, the book offers an innovative approach to the study of politeness. The book partially contradicts previous assumptions about English and Spanish directives and provides new insights into the role of politeness in the workplace. By offering a meticulous account of the linguistic choices made by the English and Spanish first language users and the contextual factors influencing these choices, the book suggests far-reaching implications for future research in cross-cultural pragmatics and business discourse, as well as practical implications relevant for academics, postgraduate students and practitioners interested in these fields.

Linguistic Politeness in Online Communication
Linguistic Politeness in Online Communication

Author: Hendi Pratama

Publisher: pemimpinmuda.id

Published: 2019-09-01

Total Pages: 105

ISBN-13: 6237618082

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Politeness is a big theme in the studies of pragmatics. It has been discussed for the last seventy years and yet certain depth can still be added into the body of works. This book is written to connect the classical theories of politeness and the practical applications of politeness in the digital age. Today, we are faced with two kinds of interactions due to technological advancements: face-to-face interaction and cyber interaction. Both interactions seem to use the same mechanism of semantics and pragmatics. However, in reality, they have gaps. With this in mind, I feel the urge to make those gaps explicit. Those discrepancies between face-to-face and cyber interaction may not be intuitive. Even in some cases, they are counter-intuitive. We, human beings, have been utilizing face-to-face interaction for at least forty thousand years, yet in the last twenty years, cyber communication has been infiltrating our life. The infiltration started with small and limited application like email and short messages but now the infiltration has been securing some hours of our daily communications among human beings. Humans from all ages plunge in the arena of cyber communication. We may have had the assumption of face-to-face interaction politeness principles and features transferred to its cyber counterpart and vice versa. Some of those politeness principles and features work well in both worlds. Those are human-made principles and used in the human world anyway. However, it is so often some principles, which work well in a medium, fail to convert comfortably in the other medium.

Politeness and Impoliteness in the Political Discourse
Politeness and Impoliteness in the Political Discourse

Author: Necsoiu Mariana

Publisher: GRIN Verlag

Published: 2022-01-05

Total Pages: 38

ISBN-13: 3346566870

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Diploma Thesis from the year 2021 in the subject Communications - Media and Politics, Politic Communications, grade: 9.33, , language: English, abstract: The study focuses on communicative behaviour in Political Discourse, having in view the presence of elements of politeness and impoliteness. Political settings consist of rich and interesting elements of politeness and impoliteness. In order to achieve certain goals, politicians use politeness strategies. Nevertheless, impoliteness is salient when it occurs. In analyzing the data, some elements that trigger impoliteness will be followed. Studies on politeness and impoliteness have acquired great popularity over the past few decades. However, they mostly emphasize the informal aspects of language. Politeness is conceptualized as strategic conflict avoidance. On the contrary, impoliteness is regarded as a violation of politic behaviour. Politeness and impoliteness are basic to any form of communication. The concepts of politeness and impoliteness play an important role in all kinds of discourses. One is Political Discourse.

Impoliteness in Language
Impoliteness in Language

Author: Derek Bousfield

Publisher: Walter de Gruyter

Published: 2008-09-25

Total Pages: 357

ISBN-13: 3110208342

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The volume addresses the enormous imbalance that exists between academic interest in politeness phenomena when compared to impoliteness phenomena. Researchers working with Brown and Levinson's ([1978] 1987) seminal work on politeness rarely focused explicitly on impoliteness. As a result, only one aspect of facework/relational work has been studied in detail. Next to this research desideratum, politeness research is on the move again, with alternative conceptions of politeness to those of Brown and Levinson being further developed. In this volume researchers present, discuss and explore the concept of linguistic impoliteness, the crucial differences and interconnectedness between lay understandings of impoliteness and the academic concept within a theory of facework/relational work, as well as the exercise of power that is involved when impoliteness occurs. The authors offer solid discussions of the theoretical issues involved and draw on data from political interaction, interaction with legally constituted authorities, workplace interaction in the factory and the office, code-switching and Internet practices. The collection offers inspiration for research on impoliteness in many different research fields, such as (critical) discourse analysis, conversation analysis, pragmatics and stylistics, as well as linguistic approaches to studies in conflict and conflict resolution.

Impoliteness in Interaction
Impoliteness in Interaction

Author: Derek Bousfield

Publisher: John Benjamins Publishing

Published: 2008-01-09

Total Pages: 297

ISBN-13: 9027291470

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This study concerns the nature of impoliteness in face-to-face spoken interaction. For more than three decades many pragmatic and sociolinguistic studies of interaction have considered politeness to be one central explanatory concept governing and underpinning face-to-face interaction. Politeness' "evil twin" impoliteness has been largely neglected until only very recently. This book, the first of its kind on the subject, considers the role that impoliteness has to play by drawing extracts from a range of discourse types (car parking disputes, army and police training, police-public interactions and kitchen discourse). The study considers the triggering of impoliteness; explores the dynamic progression of impolite exchanges, and examines the way in which such exchanges come to some form of resolution. 'Face' and the linguistic sophistication and manipulation of discoursally expected norms to cause, or deflect impoliteness is also explored, as is the dynamic and sometimes hotly contested nature of an individual's socio-discoursal role.

How to ask a professor: Politeness in Czech academic culture
How to ask a professor: Politeness in Czech academic culture

Author: Pavla Chejnová

Publisher: Charles University in Prague, Karolinum Press

Published: 2015-11-01

Total Pages: 124

ISBN-13: 8024630907

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The publication addresses politeness strategies used by Czech University students when they contact faculties. Politeness in Czech society is also introduced: diglossia (contexts in which both, Standard and Common Czech tend to be used), nominal and pronominal addressing in the Czech society and in the Czech academic sphere, prototypical requests in Czech and their comparison to English and other languages. The book consists of two studies focusing on students’ communication with faculties; the data include e-mail requests for information sent to the lecturer by students and requests for information posted on the students’ information forum. The focus was on expressing politeness in the form of an address, opening and closing formulas, degrees of directness and amounts of syntactic, lexical/phrasal and external modification used in requests for information.

(Im)politeness at a Slovenian Call Centre
(Im)politeness at a Slovenian Call Centre

Author: Sara Orthaber

Publisher: Springer Nature

Published: 2023-11-03

Total Pages: 354

ISBN-13: 3031433203

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This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer–service provider relationships. The diverse readership and appeal are essential features of this book. Examines mediated institutional talk and impoliteness in the Slovenian language Covers mediated service interactions, such as requests and complaints across three different media Provides in-depth insights into communication within a contemporary business environment

(Im)politeness and Moral Order in Online Interactions
(Im)politeness and Moral Order in Online Interactions

Author: Chaoqun Xie

Publisher: John Benjamins Publishing Company

Published: 2020-06-04

Total Pages: 185

ISBN-13: 9027261105

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(Im)politeness and Moral Order in Online Interactions presents a timely response to the ‘moral turn’ in (im)politeness studies. This volume, presented by a roster of prominent figures in the field, documents and showcases the complexity of (im)politeness as social practice by focusing on the morality of (im)politeness in internet-mediated interactions. It includes, among others, studies on how the moral order is made explicit and salient in the production and perception of online impoliteness as social practice and how situated impoliteness can perform positive social and communicative functions. This volume confirms once again that (im)politeness can serve as a lens through which a variety of topics, genres, and contexts are intertwined together pointing to the very presence and existence of human beings, and is bound to be of interest to not only students and scholars engaged in the area of (im)politeness and internet pragmatics, but also to all those with a more general interest in the study of human (inter)actions in various situations and contexts. Originally published as special issue of Internet Pragmatics 1:2 (2018).

Politeness, Impoliteness and Ritual
Politeness, Impoliteness and Ritual

Author: Dániel Z. Kádár

Publisher: Cambridge University Press

Published: 2017-04-27

Total Pages: 283

ISBN-13: 1108210244

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Ritual is popularly associated with ceremonies, though in real life it plays a significantly more important role, reinforcing what people perceive as the appropriate moral order of things, or challenging what they perceive as the inappropriate flow of events. This book introduces the reader to how people use ritual in interpersonal interaction and the interface that exists between ritual and politeness and impoliteness. As rituals have a large impact on the life of people and communities, the way in which they use politeness and impoliteness in a ritual action significantly influences the way in which the given ritual is perceived. Politeness, Impoliteness and Ritual examines this complex relationship by setting up a multi-layered analytic model, with a multidisciplinary approach which will appeal to interaction scholars, politeness researchers, social psychologists and anthropologists, and moral psychologists. It fills an important knowledge gap and provides the first (im)politeness-focused interactional model of ritual.