IT Service Management Best Practices Using IBM SmartCloud Control Desk
IT Service Management Best Practices Using IBM SmartCloud Control Desk

Author: Axel Buecker

Publisher: IBM Redbooks

Published: 2013-12-12

Total Pages: 802

ISBN-13: 0738438677

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SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions. It does so through automated service request handling, efficient change management, and optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk helps to reduce total cost of ownership by using one unified solution to license, install, and manage multiple ITIL processes under one price point. It can also help reduce business risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility. SmartCloud Control Desk improves efficiency and quality of service by unifying asset, change, and problem management. It lowers cost and mitigates license compliance risk by performing end to end software asset management. It also delivers an adaptive, role-based simplified UI that can be more intuitive for novice users, which reduces training costs, while allowing access from anywhere at anytime through mobile device support that includes BlackBerry, iOS, and Android. In addition, SmartCloud Control Desk supports both a profit center business model for internal IT organizations, and an external Service Provider model. It allows organizations to manage customers and customer agreements and bills for managed assets, usage, and work activities while improving utilization rates and reducing unnecessary purchases by managing the IT asset lifecycle. You can deploy SmartCloud Control Desk in a variety of ways; traditional on-premise, SaaS, VM image. This approach can make it more affordable to meet your current business needs, and seamlessly move between delivery models while keeping the same functionality. This IBM® Redbooks® publication covers IBM SmartCloud® Control Desk product configuration, customization, and implementation best practices.

Tivoli Integration Scenarios
Tivoli Integration Scenarios

Author: Redbooks Tivoli Integration Scenarios Team IBM

Publisher: IBM Redbooks

Published: 2011-01-11

Total Pages: 876

ISBN-13: 0738435139

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This IBM® Redbooks® publication provides a broad view of how Tivoli® system management products work together in several common scenarios. You must achieve seamless integration for operations personnel to work with the solution. This integration is necessary to ensure that the product can be used easily by the users. Product integration contains multiple dimensions, such as security, navigation, data and task integrations. Within the context of the scenarios in this book, you see examples of these integrations. The scenarios implemented in this book are largely based on the input from the integration team, and several clients using IBM products. We based these scenarios on common real-life examples that IT operations often have to deal with. Of course, these scenarios are only a small subset of the possible integration scenarios that can be accomplished by the Tivoli products, but they were chosen to be representative of the integration possibilities using the Tivoli products. We discuss these implementations and benefits that are realized by these integrations, and also provide sample scenarios of how these integrations work. This book is a reference guide for IT architects and IT specialists working on integrating Tivoli products in real-life environments.

Implementing IBM Maximo for Service Providers
Implementing IBM Maximo for Service Providers

Author: Vasfi Gucer

Publisher: IBM Redbooks

Published: 2010-11-24

Total Pages: 292

ISBN-13: 0738434841

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The IBM® Maximo® for Service Providers product is designed to support Service as a business. It helps lower total cost-of-ownership and increase profitability and customer satisfaction by managing clients' assets either through third-party outsourcing or internally shared services model. This IBM Redbooks® publication introduces IBM Maximo for Service Providers product and its components. We took a practical approach in this book, and presented the features and functions of the IBM Maximo for Service Providers product in the context of a number of real-life scenarios or usage patterns. These scenarios are commonly used at IBM customer sites to satisfy specific business requirements. For each scenario, we establish the business reason, benefits, and how to implement the scenario. There is also a section on initial product configuration that touches on several configuration points, such as creating the customers, security groups, and response plans. This book is a reference guide for IT Specialists and IT Architects implementing IBM Maximo for Service Providers.

IBM Tivoli Change and Configuration Management Database (CCMDB) V7.2.1 Implementation Guide
IBM Tivoli Change and Configuration Management Database (CCMDB) V7.2.1 Implementation Guide

Author: Yatresh Agarwal

Publisher: IBM Redbooks

Published: 2010-12-13

Total Pages: 612

ISBN-13: 0738434949

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The IBM® Tivoli® Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting change and configuration management processes as described by the Information Technology Infrastructure Library (ITIL®). These process solutions provide best practice implementations of processes based not only on ITIL, but on the IBM Process Reference Model for ITTM and other standards as well. This IBM Redbooks® publication provides information that can be used by clients, partners, or IBM field personnel who are looking to engage in an effort to implement change and configuration management processes in an enterprise environment utilizing the IBM Tivoli Change and Configuration Management Database (CCMDB) V 7.2.1 product. It covers the new features available with CCMDB V7.2 and CCMDB V7.2.1, as well as details about the underlying components of the product and utilizing the product to support robust IT processes such as change and configuration management. It also focuses on the details of the data model, process engine, and the Change and Configuration management Process Management Programs (PMPs). This book provides a reference for IT Specialists and IT Architects working with the CCMDB V7.2.1 product.

SAP Backup using Tivoli Storage Manager
SAP Backup using Tivoli Storage Manager

Author: Budi Darmawan

Publisher: IBM Redbooks

Published: 2013-04-26

Total Pages: 440

ISBN-13: 0738432970

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In this IBM® Redbooks® publication, we give an overview of different data management topics related to a typical SAP® data center. The intrinsic functionality of SAP is not designed to completely handle all the tasks of a data center by itself, but the SAP system offers several interface possibilities to attach external tools to it to accomplish this task We explain SAP basic concepts and the issues with SAP data management. We introduce Tivoli® Storage Manager and all of its products that are related to SAP data management. We provide some comparison between database backup and recovery tools. Finally, we discuss data archiving using IBM DB2® CommonStore for SAP, and discuss high availability requirements and disaster recovery considerations. The second part of this book discusses a practical implementation of SAP backup and recovery with Tivoli Storage Manager. We implement this setup on two separate SAP systems: one running DB2 and the other running Oracle® database. We also implement LAN-free backup and FlashCopy® scenarios. In the sample implementation section, we show many different tasks, such as backup and restore, database recovery, backup monitoring, and tuning. We also cover some advanced backup/availability considerations, such as split mirror backup and standby databases. This book helps individuals that operate an SAP environment to devise a strategy for a sound and comprehensive data backup solution using the IBM Tivoli Storage Management product family.

DataPower SOA Appliance Administration, Deployment, and Best Practices
DataPower SOA Appliance Administration, Deployment, and Best Practices

Author: Gerry Kaplan

Publisher: IBM Redbooks

Published: 2011-06-06

Total Pages: 300

ISBN-13: 0738435708

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This IBM® Redbooks® publication focuses on operational and managerial aspects for DataPower® appliance deployments. DataPower appliances provide functionality that crosses both functional and organizational boundaries, which introduces unique management and operational challenges. For example, a DataPower appliance can provide network functionality, such as load balancing, and at the same time, provide enterprise service bus (ESB) capabilities, such as transformation and intelligent content-based routing. This IBM Redbooks publication provides guidance at both a general and technical level for individuals who are responsible for planning, installation, development, and deployment. It is not intended to be a "how-to" guide, but rather to help educate you about the various options and methodologies that apply to DataPower appliances. In addition, many chapters provide a list of suggestions.

IBM Tivoli Storage Productivity Center V5.1 Technical Guide
IBM Tivoli Storage Productivity Center V5.1 Technical Guide

Author: Mary Lovelace

Publisher: IBM Redbooks

Published: 2014-04-08

Total Pages: 556

ISBN-13: 0738439142

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IBM® Tivoli® Storage Productivity Center V5.1 products offer storage infrastructure management that helps optimize storage management by centralizing, simplifying, automating, and optimizing storage tasks associated with storage systems, data disaster recovery, storage networks, and capacity management. IBM Tivoli Storage Productivity Center V5.1 products include: IBM Tivoli Storage Productivity Center V5.1 IBM Tivoli Storage Productivity Center Select Edition V5.1 Tivoli Storage Productivity Center V5.1 is designed to provide device management capabilities, such as automated system discovery, provisioning, data replication, configuration, and performance monitoring for storage systems and storage networks. Tivoli Storage Productivity Center Select Edition V5.1 offers the same features as Tivoli Storage Productivity Center V5.1 but at attractive entry-level pricing for operations with smaller capacities. It is licensed per storage device, such as disk controllers and their respective expansion units. This IBM Redbooks® publication is intended for storage administrators and users who are installing and using the features and functions in IBM Tivoli Storage Productivity Center V5.1. The information in this book can be used to plan for, install, and customize the components of Tivoli Storage Productivity Center in your storage infrastructure.

IBM Systems Director 6.3 Best Practices
IBM Systems Director 6.3 Best Practices

Author: Rufus Credle

Publisher: IBM Redbooks

Published: 2013-11-08

Total Pages: 554

ISBN-13: 0738438650

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This IBM® Redbooks® publication describes the positioning of the IBM Systems Director in the complete management range. It also compares the IBM Systems Director with the IBM Flex Systems Manager (FSM) and describes the environments for which each tool is best suited. This publication helps you plan, install, tailor, and configure the IBM Systems Director on different platforms. It contains information about required system resources and which network ports are used. It shows how to use the Workload Estimator to select the appropriate hardware for IBM Systems Director server and provides information about the IBM Systems Director Editions. Best practices are covered for the basic management tasks that are available in IBM Systems Director, including how to perform discovery; how to collect inventory on discovered resources; how to deploy agent, driver, and firmware updates; how to manage hardware events; and other miscellaneous tasks. An overview of best practices is provided for using IBM Systems Director VMControlTM. Systems Director VMControl is a cross-platform product that assists you in rapidly deploying virtual appliances to create virtual servers that are configured with the operating system and software applications that you want. It also enables you to group resources into system pools, which enable you to centrally manage and control the different workloads in your environment. The following plug-in offerings are described: Energy monitoring and management features offered by IBM Systems Director Active Energy ManagerTM along with the best practice, which needs to be followed in using the IBM Systems Director Active Energy Manager. The IBM AIX® Profile Manager is a tool that can help implement and monitor the security of all AIX servers in a production environment but also implement and monitor the system compliance of those AIX servers. Best practices and the most important questions to ask before creating Workload Partition Manager (WPAR) and WPAR Manager infrastructure. In addition, how you can manage and relocate WPARs using WPAR Manager graphical interface and the command-line interface. Network Control basic functionalities and how to plan for Network Control deployments and also a number of common scenarios with best practices. The IBM Systems Director Service and Support Manager describes how to set up and how to handle serviceable events. Best practices for the Storage Monitoring and Management capabilities offered by IBM Systems Director server. This book is for IBM IT specialists and IT architects, IBM Business Partners, and clients, who are utilizing or considering implementing IBM Systems Director.