Measuring the Performance of Human Service Programs
Measuring the Performance of Human Service Programs

Author: Lawrence L. Martin

Publisher: SAGE

Published: 2010

Total Pages: 161

ISBN-13: 141297061X

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Government and nongovernmental human service organizations are under increasing pressure to demonstrate that their programs work. As stakeholders demand more accountability, human service organizations are increasingly utilizing performance accountability and performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs, Second Edition examines the reasons why performance measurement has become the major method of performance accountability today. In this second edition of their classic work, Martin & Kettner explain in detail how to develop and utilize output, quality, and outcome performance measures in human service programs. Special attention is given to the four types of outcome performance measures: numeric counts, standardized measures, level of functioning (LOF) scales and client satisfaction.

Organizational Change in the Human Services
Organizational Change in the Human Services

Author: Rebecca Ann Proehl

Publisher: SAGE

Published: 2001-08-15

Total Pages: 292

ISBN-13: 9780761922506

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Organizations today { whether public or private { exist in environment s where the pace of change is dizzying. Human service organizations fa ce both external and internal challenges: The public demands better se rvices at more reasonable costs. Clientele is more diverse, more strat ified, and more vocal than ever. The organizations themselves must kee p up with rapid changes in technological innovation and labor-manageme nt relationships. Organizational Change: The Human Services Challenge looks at the context of organizational change, describes how individua ls and systems change, and pinpoints keys to successful change. Author Rebecca Proehl then presents a proven model of organizational change, built on lessons learned from both the public and private sectors, bu t tailored for human service organizations. Proehl also discusses in d epth labor union-management issues, the political strategies leaders m ust use to implement change, and how to build collaborative relationsh ips in human services.

Changing Human Service Organizations
Changing Human Service Organizations

Author: George Brager

Publisher: Simon and Schuster

Published: 2002-02

Total Pages: 266

ISBN-13: 0743237854

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From Simon & Schuster, Changing Human Service Organizations is George Brager and Stephen Holloway's exploration of politics and practice. Changing Human Service Organizations is concerned with the process of planned change with human service organizations. It's focus is on innovation initiated by staff at the lower and middle levels of hierarchy of the organization they wish to alter.

Principles of Human Services
Principles of Human Services

Author: Sharleen L. Kato

Publisher: Goodheart-Wilcox Publisher

Published: 2020-11-17

Total Pages: 560

ISBN-13: 9781645647966

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As the only text of its kind on the market, Principles of Human Services is an overview designed to help the human services workers of tomorrow explore the rewards and responsibilities of potential careers in a variety of human services. Coverage includes a comprehensive introduction to five human services pathways along with the rewards, demands, and trends associated with the various careers. The pathways include consumer services, personal care services, family and community services, counseling and mental health services, and early childhood development and services. Additionally, human services-related careers in food and nutrition, clothing, and housing and interior design are included. Throughout this text, students will examine all aspects of best practices vital to human services professions. They will develop an understanding of the aptitudes, attitudes, and skills; education and training; and specialized knowledge needed to succeed in a wide variety of human services careers. Likewise, students will also discover which careers are expected to experience growth in the future. By studying this text, workers of tomorrow will delve deeper into the world of the human services profession. All chapters include the following distinct features with built-in opportunities for discussion, higher-order thinking, and collaborative learning: Career Spotlight features offer students a closer look at human services careers from the perspective of professionals in the field. Pathway to Success activities provide hands-on opportunities for students to build skills and learn best practices they can apply now in their everyday lives and in their future careers. Case Studies engage students with real-life scenarios and encourage them to dig deeper through follow-up questions for class discussion. Principles of Human Services is a contemporary approach to concepts important for success in today's human services workplace. As students prepare for college and a career in one of many human services, the knowledge and skills they gain from this text will help jump-start their future careers.

The Handbook of Human Services Management
The Handbook of Human Services Management

Author: Rino J. Patti

Publisher: SAGE

Published: 2009

Total Pages: 537

ISBN-13: 1412952913

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Focusing on an effectiveness-driven approach to management in the human services, Rino J. Patti's The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research to provide an essential perspective on what managers do to create and sustain organizations that deliver high quality, effective services to consumers. Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in human services management: 10 that are entirely new and 14 that have been extensively revised. The Handbook is accompanied by an Instructor's Manual.

An Overview of the Human Services
An Overview of the Human Services

Author: Kristi Kanel

Publisher: Cengage Learning

Published: 2007-04

Total Pages: 0

ISBN-13: 9780618607600

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Engaging and student-friendly, An Overview of the Human Services is designed for undergraduates just beginning to study the field of human services. Because the field encompasses many career opportunities, skills, client populations, and job duties, this text not only introduces students to the field, but also helps them to decide which specialty is right for them. With more than 14 years of teaching experience in the renowned human service program at California State University, Fullerton, and experience as a clinical psychotherapist in a variety of human service agencies, author Kristi Kanel is well versed in current trends in human services and knows how to motivate students to learn and appreciate the material. An Overview of the Human Services provides a thorough history of the field; a detailed overview of human services agencies, jobs, workers, and populations served; a clear analysis of the major theories of causality; and helpful special chapters on important topics, such as ethics and stress management. At the same time, the book moves beyond lecture-style instruction, bringing the concepts to life and actively engaging students in the subject matter via a wide range of special features.