Modern Hotel Operations Management

Modern Hotel Operations Management

Author: Michael Chibili

Publisher: Routledge

Published: 2019-11-22

Total Pages: 982

ISBN-13: 1000036049

DOWNLOAD EBOOK

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials.


The Origins of Hospitality and Tourism

The Origins of Hospitality and Tourism

Author: Kevin D. O'Gorman

Publisher: Goodfellow Publishers Ltd

Published: 2010-03-31

Total Pages: 242

ISBN-13: 1906884935

DOWNLOAD EBOOK

The Origins of Hospitality and Tourism is an exciting new text about the true origins of hospitality and tourism, identifying how an understanding the past can inform modern approaches to hospitality and tourism management.


The Little Big Things

The Little Big Things

Author: Thomas J. Peters

Publisher: HarperBusiness

Published: 2012-01-24

Total Pages: 0

ISBN-13: 9780061894107

DOWNLOAD EBOOK

No one has had more influence in shaping the idea of modern management than Tom Peters. An avowed enemy of conformism and the status quo, Peters is a necessary voice of experience to guide us through times of financial uncertainty. In The Little BIG Things, he provides essential wisdom for everyone—from the freelancer to the small business owner to the head of a major corporation—offering 163 ways to excel at the "people side of business" by pursuing excellence at every level. "The 'Excellence Standard' is not about Grand Outcomes. In Zen-like terms, all we have is today. If the day's work cannot be assessed as Excellent, then the oceanic overall goal of Excellence has not been advanced. Period." "If membership in your club (organization) is not aimed at 'mind-blowing' development for each staff member and 'window rattling' service for each customer and other extended family members, then . . . just what the hell is the point?"


The Spirit of Servant-leadership

The Spirit of Servant-leadership

Author: Shann Ray Ferch

Publisher: Paulist Press

Published: 2011

Total Pages: 257

ISBN-13: 0809105942

DOWNLOAD EBOOK

In The Spirit of Servant-Leadership editors Shann Ferch and Larry Spears present an elegant and powerful approach to the nature of the leader-follower dynamic, with a specific focus on many of the most radical, life-affirming, and transformative facets of the servant-leader. In essence, The Spirit of Servant-Leadership speaks to the soul of humanity by gathering a bright symphony of voices, including some of the current thought-leaders of contemporary leadership. Among the many voices in this volume, Peter Block questions the very nature of leadership and draws people to more deeply understand the subtlety, humility, and self-transcendence required to develop one another, individually and collectively. Larry C. Spears delves into the rich earth of holistic servant-leadership, and creates multidimensional growth and healing for the heart, mind, and spirit. Margaret Wheatley calls people to deeply consider the interior formation of leaders that create greater transparency, less command and control, and more willingness to be sincerely changed by others. James Autry unveils important truths about the process of insight involved in true servant-leadership, and Shann Ferch speaks to the nature of intimacy and the profound questions of forgiveness between people, cultures, and nations. Robert Greenleaf, former AT & T executive and the contemporary founder of servant-leadership said, "Behind every great achievement is a dreamer of great dreams." The Spirit of Servant-Leadership affirms people in all the complexity and nuance of the human endeavor, and helps renew in readers the ability to dream great dreams. +


V.

V.

Author: Thomas Pynchon

Publisher:

Published: 1986

Total Pages: 0

ISBN-13:

DOWNLOAD EBOOK


Sustainability in Hospitality

Sustainability in Hospitality

Author: Miguel Angel Gardetti

Publisher: Routledge

Published: 2017-09-08

Total Pages: 236

ISBN-13: 1351285343

DOWNLOAD EBOOK

This ground-breaking research represents the most complete collection yet on how the hospitality industry is addressing sustainability and ethical issues. Covering supply chain management, innovative sustainability initiatives, CSR programmes, biologically-respectful tourism and Value Creation, Sustainability in Hospitality: How Innovative Hotels are Transforming the Industry presents valuable global viewpoints on embedding sustainability into all aspects of the hospitality industry, and the impact this could have on transforming the sector into an advocate for more sustainable, eco-conscious tourism.The chapters in this edited collection span organizational governance, human rights and labour practices, environment and climate change, fair operating practices, stakeholder engagement, CSR and strategic management. The global reach of the collection brings case studies from China, the US, the UK, Mexico and Italy, while company case studies include Fairmont Luxury Hotels and Sextantio.Sustainability in Hospitality: How Innovative Hotels are Transforming the Industry will be an essential read for academics researching the development of ethically-conscious and sustainable hospitality, and for hotel managers and group CEOs who want to know how sustainability and CSR can be embedded in their day-to-day operations.


The Routledge Handbook of Tourism Experience Management and Marketing

The Routledge Handbook of Tourism Experience Management and Marketing

Author: Saurabh Kumar Dixit

Publisher: Routledge

Published: 2020-05-18

Total Pages: 653

ISBN-13: 0429512317

DOWNLOAD EBOOK

The Routledge Handbook of Tourism Experience Management and Marketing offers a comprehensive and thorough inquiry into both customary and emergent issues of tourism experience and co-creation. Drawing together contributions from 83 authors from 28 countries with varied backgrounds and interdisciplinary interests, the handbook highlights multiple representations and interpretations of the theme. It also integrates a selection of illustrative global case studies to effectively present its chapter contents. Tourism experience drives the contemporary tourist’s behavior as they travel in pursuit of experiencing unique and unusual destinations and activities. Creating a memorable and enduring experience is therefore a prerequisite for the all tourism business organizations irrespective of the nature of their products or services. This handbook focuses on conceptualizing, designing, staging, managing and marketing paradigms of tourism experiences from both supply and demand perspectives. It sheds substantial light on the contemporary theories, practices and future developments in the arena of experiential tourism management and marketing. Encompassing the latest thinking and research themes, this will be an essential reference for upper-level students, researchers, academics and industry practitioners of hospitality as well as those of tourism, gastronomy, management, marketing, consumer behavior, cultural studies, development studies and international business, encouraging dialogue across disciplinary boundaries.


Made in Crises

Made in Crises

Author: Qaiser Abbas

Publisher: Balboa Press

Published: 2020-11-29

Total Pages: 171

ISBN-13: 1982256370

DOWNLOAD EBOOK

In Chinese, the character for the word crisis is made up of two symbols, , danger and opportunity. A crisis is an ultimate test a leader can endure as while it swiftly reveals a leader’s capabilities and strengths; it can also expose the underlying weak spots. The unpredictable, dramatic, and highly charged events surrounding a crisis can profoundly affect the people in an organisation and threaten its very existence. A crisis is a condition of instability in social, economic, political, or international affairs, leading to a decisive change. Most of us are ordinary people until a crisis finds us. It is an interesting study of how various crises inspired great leadership icons and how these symbols of prominence stirred a distinct set of events. Crises bring with them opportunities for the leaders to stretch, embrace, and evolve new behaviors, solutions, and attitudes. Like every seriously committed business leaders of today, if you too are overwhelmed what the world experienced in 2020 in the form of Coronavirus pandemic and searching for a new growth trail for your company and have not yet traced out a trajectory towards it, this book is our gift to you. This ‘mother of crises,’ caused a series of unthinkable events; millions got infected in the first world, hundreds of thousands died in the most advanced clinical setting, thousands of billions were lost in the bloodbath in the stock market, capitalism embraced socialism, and nuclear-armed global economies shuddered like a house of cards in the face of the pandemic. And mighty leaders, business and political, crumbled like Icarus, the son of the master craftsman Daedalus, whose waxen wings melted when he flew too close to the sun.