Hospitality Services
Author: Johnny Sue Reynolds Ph. D.
Publisher: Goodheart-Wilcox Publisher
Published: 2016-06-14
Total Pages: 0
ISBN-13: 9781631265495
DOWNLOAD EBOOK"Food, lodging, travel, tourism, recreation."
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The Cornell School of Hotel Administration on Hospitality
Author: Michael C. Sturman
Publisher: John Wiley & Sons
Published: 2011-03-31
Total Pages: 519
ISBN-13: 1118016262
DOWNLOAD EBOOKThis cutting edge and comprehensive book with contributions from the star faculty of Cornell University's School of Hotel Administration offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand their reach in the hospitality industry, The Cornell School of Hotel Administration on Hospitality delivers the authoritative advice you need to: Develop and manage a multinational career and become a leader in the hospitality industry Maximize profits from franchise agreements, management contracts, and leases Understand and predict customer choices, and motivate your staff to provide outstanding service Manage hospitality businesses and the real estate underlying the businesses Control costs, coordinate branding strategy, and manage operations across multiple locations
Hospitality Services
Author: Johnny Sue Reynolds
Publisher: Goodheart-Wilcox Publisher
Published: 2013-05-16
Total Pages: 0
ISBN-13: 9781619602670
DOWNLOAD EBOOKResource added for the Hospitality Management program 311093 and Business Management - Hotel & Restaurant Emphasis 101023-H.
Managing Quality Service in Hospitality
Author: Robert C. Ford
Publisher: Delmar
Published: 2012
Total Pages: 516
ISBN-13: 9781111307738
DOWNLOAD EBOOKMANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept of treating customers as guests and creating a "WOW" experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems.Each chapter includes at suggested hospitality activities for students, in which students are encouraged to visit local organizations to talk with guests, employees and managers to obtain a variety of perspectives on the guest experience. Other activities will have students going to the internet to visit established sites for hospitality organizations. Real and hypothetical hotels, restaurants, and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles. "Ethics in Business" segments encourage students to analyze ethical issues associated with chapter topics. Each chapter opens with learning objectives and discussion questions at the end. The included Instructor's Guide provides answers to the end-of-chapter questions and to the discussion questions following the chapter cases, additional field exercises in hospitality, true-false and multiple-choice quizzes, and additional material to assist the instructor in preparing course outlines and lesson plans, providing the best known about managing hospitality organizations big or small.
Service Excellence in Tourism and Hospitality
Author: K. Thirumaran
Publisher: Springer Nature
Published: 2021-01-20
Total Pages: 222
ISBN-13: 3030576949
DOWNLOAD EBOOKService operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
Customer Service in Tourism and Hospitality
Author: Simon Hudson
Publisher: Goodfellow Publishers Ltd
Published: 2017-09-30
Total Pages: 306
ISBN-13: 1911396471
DOWNLOAD EBOOKA fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.
Franchising Hospitality Services
Author: Conrad Lashley
Publisher: Taylor & Francis
Published: 2007-06-07
Total Pages: 294
ISBN-13: 1136402276
DOWNLOAD EBOOK'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising. In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels, leisure and catering using national and international examples and illustrations. These demonstrate how the theories and debates discussed in the first part, are tackled in real life situations. Examples used are from well known companies such as McDonalds, Baskin Robbins, Burger King, Choice Hotels, Holiday Inn, Domino Pizza, Pierre Victoire amongst others.
The Heart of Hospitality
Author: Micah Solomon
Publisher: SelectBooks, Inc.
Published: 2016-10-11
Total Pages: 191
ISBN-13: 159079379X
DOWNLOAD EBOOKSuccess in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Quality Services and Experiences in Hospitality and Tourism
Author: Liping A. Cai
Publisher: Emerald Group Publishing
Published: 2018-10-19
Total Pages: 333
ISBN-13: 1787563839
DOWNLOAD EBOOKThis book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.
Guest Service in the Hospitality Industry
Author: Paul Bagdan
Publisher:
Published: 2021-07-13
Total Pages:
ISBN-13: 9781792408335
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