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Hospital Always Wins

Author: Issa Ibrahim

Publisher: Chicago Review Press

Published: 2016-06-01

Total Pages: 328

ISBN-13: 1613735154

Issa Ibrahim's memoir details in searing prose his development of severe mental illness leading to the accidental killing of his mother, his acquittal by reason of insanity, and his subsequent commission to a mental hospital for nearly 20 years. Raised in an idyllic creative environment, mom and dad cultivating his talent, Issa watches his family's descent into chaos in the drug-crazed late 1980s. Following his father's death, Issa, grief-stricken and vulnerable, develops a drug habit. Within two years he is addicted, psychosis prompting his belief that his mother is possessed and he must exorcise her. Issa receives the insanity plea and is committed to an insane asylum with no release date. But that is only the beginning of his odyssey. Institutional and sexual sins cause further punishments, culminating in a heated legal battle for freedom. Written with great verve and immediacy, The Hospital Always Wins paints a detailed picture of a broken mental health system, but also reveals the power of art, when nurtured in a benign environment, to provide a resource for recovery. Ultimately this is a story about survival and atonement through creativity and courage against almost insurmountable odds.

Unaccountable

Author: Marty Makary

Publisher: Bloomsbury Publishing USA

Published: 2013-10-15

Total Pages: 257

ISBN-13: 1608198383

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Argues for more transparent, democratic and safer healthcare practices to keep patients better informed and hold poor-performing doctors and flawed systems accountable.

If Disney Ran Your Hospital

Author: Fred Lee

Publisher: Distributed (Non-Hap)

Published: 2004

Total Pages: 228

ISBN-13:

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Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1⁄2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.

Never Pay the First Bill

Author: Marshall Allen

Publisher: Penguin

Published: 2021-06-22

Total Pages: 289

ISBN-13: 0593190009

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From award-winning ProPublica reporter Marshall Allen, a primer for anyone who wants to fight the predatory health care system--and win. Every year, millions of Americans are overcharged and underserved while the health care industry makes record profits. We know something is wrong, but the layers of bureaucracy designed to discourage complaints make pushing back seem impossible. At least, this is what the health care power players want you to think. Never Pay the First Bill is the guerilla guide to health care the American people and employers need. Drawing on 15 years of investigating the health care industry, reporter Marshall Allen shows how companies and individuals have managed to force medical providers to play fair, and shows how you can, too. He reveals the industry's pressure points and how companies and individuals have fought overbilling, price gouging, insurance denials, and more to get the care they deserve. Laying out a practical plan for protecting yourself against the system's predatory practices, Allen offers the inspiration you need and tried-and-true strategies such as: Analyze and contest your medical bills, so you don't pay more than you should Obtain the billing codes for a procedure in advance Write in an appropriate treatment clause before signing financial documents Get your way by suing in small claims court Few politicians and CEOs have been willing to stand up to the medical industry. It is up to the American people to equip ourselves to fight back for the sake of our families--and everyone else.

Every Fifteen Minutes

Author: Lisa Scottoline

Publisher: St. Martin's Press

Published: 2015-04-14

Total Pages: 446

ISBN-13: 1466874619

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New York Times best selling author Lisa Scottoline's visceral thriller, Every Fifteen Minutes, brings you into the grip of a true sociopath and shows you how, in the quest to survive such ruthlessness, every minute counts. Dr. Eric Parrish is the Chief of the Psychiatric Unit at Havemeyer General Hospital outside of Philadelphia. Recently separated from his wife Alice, he is doing his best as a single Dad to his seven-year-old daughter Hannah. His work seems to be going better than his home life, however. His unit at the hospital has just been named number two in the country, and Eric has a devoted staff of doctors and nurses who are as caring as Eric is. But when he takes on a new patient, Eric's entire world begins to crumble. Seventeen-year-old Max has a terminally ill grandmother and is having trouble handling it. That, plus his OCD and violent thoughts about a girl he likes makes Max a high risk patient. Max can't turn off the mental rituals he needs to perform every fifteen minutes that keep him calm. With the pressure mounting, Max just might reach the breaking point. When the girl is found murdered, Max is nowhere to be found. Worried about Max, Eric goes looking for him and puts himself in danger of being seen as a "person of interest" himself. Next, one of his own staff turns on him in a trumped up charge of sexual harassment. Is this chaos all random? Or is someone systematically trying to destroy Eric's life?