Upstream
Upstream

Author: Dan Heath

Publisher: Simon and Schuster

Published: 2020-03-03

Total Pages: 320

ISBN-13: 1982134747

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Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers. So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas. Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?

Switch
Switch

Author: Chip Heath

Publisher: Crown Currency

Published: 2010-02-16

Total Pages: 322

ISBN-13: 030759016X

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Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives? The primary obstacle is a conflict that's built into our brains, say Chip and Dan Heath, authors of the critically acclaimed bestseller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems - the rational mind and the emotional mind—that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort - but if it is overcome, change can come quickly. In Switch, the Heaths show how everyday people - employees and managers, parents and nurses - have united both minds and, as a result, achieved dramatic results: • The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients • The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping • The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.

Hangman
Hangman

Author: Jack Heath

Publisher: Harlequin

Published: 2018-06-12

Total Pages: 217

ISBN-13: 148809635X

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THE INTERNATIONAL BESTSELLER “Brilliant!” —Jeffery Deaver, New York Times bestselling author “Two well-chewed thumbs up.” —Gregg Hurwitz, New York Times bestselling author An addictive debut thriller starring an FBI consultant with a peculiar taste for crime and punishment… A boy vanishes on his way home from school. His frantic mother receives a ransom call: pay or else. It’s only hours before the deadline, and the police have no leads. Enter Timothy Blake, an FBI consultant with a knack for solving impossible cases but whose expertise comes at a price. Every time he saves a life, he takes one, trying to satisfy an urge he fears he can only control for so long. And this time Blake may have met his match. The kidnapper is more cunning and ruthless than any he’s faced before. And he’s been assigned a new partner within the Bureau: a woman linked to the past he’s so desperate to forget. Because he has a secret, one so dark he will do anything to keep it hidden. For fans of Dexter and Hannibal, Hangman introduces a darkly mesmerizing character whose skill at finding criminals comes from a knowledge that can only be learned firsthand.

The Heath
The Heath

Author: Hunter Davies

Publisher: Bloomsbury Publishing

Published: 2021-11-11

Total Pages: 270

ISBN-13: 1838934812

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An engaging portrait of Hampstead Heath – a place rich not just in natural wonders but in history and monuments, emotions and memories, people and places. 'I enjoyed every inch of the way, from Parliament Hill to the Pergola... A late-life little masterpiece' Ferdinand Mount 'A love letter, both to the Heath and to his late wife' Islington Tribune 'An affectionate book which blends personal anecdote, history and interviews' Ham & High The eight hundred acres of Hampstead Heath lie just four miles from central London; and yet unlike the manicured inner-city parks, it feels like the countryside: it has hills and lakes, wild spots and tame spots. Hunter Davies has lived within a stone's throw of Hampstead Heath for more than sixty years and has walked on it nearly every day of his London life. For him, it is not just a place of recreation and relaxation but also a treasure-house of memories and emotions. In The Heath, he visits all parts of this, the largest area of common land in Britain's capital city: from Kenwood House to the Vale of Health, from Parliament Hill to Boudicca's Mound, and from the Ladies Bathing Pond to the fabulous pergola. As he walks, Davies talks to the diverse array of individuals who frequent the Heath: regulars; visitors; dog walkers; stall holders at the weekly farmer's market; famous faces having their morning stroll; twenty-first-century hippies spreading peace, love and happiness.

The Power of Moments
The Power of Moments

Author: Chip Heath

Publisher: Simon and Schuster

Published: 2017-10-03

Total Pages: 320

ISBN-13: 1501147765

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The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work. While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children? This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest. Why “we feel most comfortable when things are certain, but we feel most alive when they’re not.” And why our most cherished memories are clustered into a brief period during our youth. Readers discover how brief experiences can change lives, such as the experiment in which two strangers meet in a room, and forty-five minutes later, they leave as best friends. (What happens in that time?) Or the tale of the world’s youngest female billionaire, who credits her resilience to something her father asked the family at the dinner table. (What was that simple question?) Many of the defining moments in our lives are the result of accident or luck—but why would we leave our most meaningful, memorable moments to chance when we can create them? The Power of Moments shows us how to be the author of richer experiences.

The League of Wives
The League of Wives

Author: Heath Hardage Lee

Publisher: Hachette UK

Published: 2019-04-04

Total Pages: 394

ISBN-13: 1472131770

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Featured in Stylist's guide to 2019's best non-fiction books The true story of the fierce band of women who battled Washington - and Hanoi - to bring their husbands home from the jungles of Vietnam. On 12 February, 1973, one hundred and sixteen men who, just six years earlier, had been high flying Navy and Air Force pilots, shuffled, limped, or were carried off a huge military transport plane at Clark Air Base in the Philippines. These American servicemen had endured years of brutal torture, kept shackled and starving in solitary confinement, in rat-infested, mosquito-laden prisons, the worst of which was The Hanoi Hilton. Months later, the first Vietnam POWs to return home would learn that their rescuers were their wives, a group of women that included Jane Denton, Sybil Stockdale, Louise Mulligan, Andrea Rander, Phyllis Galanti, and Helene Knapp. These women, who formed The National League of Families, would never have called themselves 'feminists', but they had become the POW and MIAs most fervent advocates, going to extraordinary lengths to facilitate their husbands' freedom - and to account for missing military men - by relentlessly lobbying government leaders, conducting a savvy media campaign, conducting covert meetings with antiwar activists, and most astonishingly, helping to code secret letters to their imprisoned husbands. In a page-turning work of narrative non-fiction, Heath Hardage Lee tells the story of these remarkable women for the first time. The League of Wives is certain to be on everyone's must-read list.

How to Give an Astrological Health Reading
How to Give an Astrological Health Reading

Author: Diane L. Cramer

Publisher: American Federation of Astr

Published: 2005-08

Total Pages: 154

ISBN-13: 0866903321

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Signs, planets, aspects, quadruplicities, elements & midpoints are considered in determining such things as resistance to disease, severity, duration of illness & more. Listed are astrological significators of many types of diseases, & examples are used to illustrate techniques & describe specific disease states. Assessing nutritional needs utilizing the natal chart are included, as are tissue salts.