Malaysia Healthcare Tourism
Malaysia Healthcare Tourism

Author: Mohammad Azimian

Publisher: Partridge Publishing Singapore

Published: 2020-02-10

Total Pages: 121

ISBN-13: 1543756522

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Patient loyalty and its attributes are significant concerns for healthcare industries. Research has been done on this issue in numerous contexts but research in Malaysian healthcare industry is still scarce. This study investigated the relationship between service quality, hospital accreditation on customer satisfaction and customer loyalty. The research examined five factors of service quality: responsiveness, assurance, tangibility, empathy, reliability. This study utilized nonprobability convenient sampling from 20 private hospitals that promote medical tourism in Klang Valley, Malaysia. A total of 378 medical tourists participated in the survey. Statistical tests carried out include descriptive statistics, internal consistency, reliability and validity. Correlation analysis and PLS Structural Equation Modeling (SEM) was also conducted to determine the relationships of the variables. The main finding shows that there is a positive relationship between service quality and customer satisfaction, service quality and customer loyalty, hospital accreditation on customer satisfaction, and customer satisfaction on customer loyalty. However, hospital accreditation has no positive effect on patient loyalty. The findings of this study are useful to managers, board of directors and stakeholders of private hospitals to understand influential factors on patients’ satisfaction and loyalty.

Health Care in Malaysia
Health Care in Malaysia

Author: Heng Leng Chee

Publisher: Routledge

Published: 2007-03-06

Total Pages: 323

ISBN-13: 1134112947

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The health care system in Malaysia has undergone a fundamental transformation over the last two decades. This book examines this transformation and explores the pressing issues it faces today. It includes coverage of: the evolution of the system since independence, from the colonial legacy of national provision bequeathed from the British to the impact of the global ideological shift against statism in the 1980s considers the responses of the Malaysian state and government policy issues such as equity of provision, women's access to health care, HIV-AIDS health care, care for the elderly. The book offers a detailed examination of the changing face of health care in Malaysia, and its impact on Malaysian citizens, users and society.

Healthcare Industry in Malaysia
Healthcare Industry in Malaysia

Author: Aini Aman

Publisher:

Published: 2020-11-30

Total Pages: 102

ISBN-13:

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Healthcare industry is growing rapidly and is expected to boom in response to the increasing demand due to the country's ageing population and rising affluence and willingness to spend on high quality healthcare ecosystem. The private sector component of the country's healthcare industry has expanded to complement the public healthcare network under the Ministry of Health, Malaysia. Private healthcare small and medium enterprises (SMEs) are expected to benefit from these market initiatives. In addition, private SME service providers in the medical healthcare sector and small contractors will have the opportunities to participate in the industry with the expanding market. The main objective of this book is to present the understanding on SMEs in Malaysia healthcare industry system and major linkages that has developed and assess the investment opportunities of the various stakeholders. Specifically, this book presents the followings: overview of healthcare industry in Malaysia, key success factors of SMEs, related policies, regulatory and institutional support, and new investment opportunities and growth areas that would complement the industry development.

The Private Healthcare Sector in Johor
The Private Healthcare Sector in Johor

Author: Meghann Ormond

Publisher: ISEAS-Yusof Ishak Institute

Published: 2018-07-23

Total Pages: 54

ISBN-13: 9814818712

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The future of the private healthcare in Johor and in the Iskandar Malaysia (IM) special economic zone in particular is intimately tied to larger property developments and trends in the region, both because private healthcare developers are increasingly the same as property developers and because IM’s future population growth relies heavily on corporate settlement in IM and the jobs that such settlement generates. Volatility in corporate investment and settlement in IM may have significant consequences for the sector’s development. The Federal and Johor State Governments intend to turn IM into a world-class private healthcare destination for local residents and foreign visitors alike. A range of strategies and policies have been launched to develop IM’s medical care, aged care, and lifestyle and well-being sectors. It is essential to track the impact of federal and regional fiscal incentives for private healthcare development and monitor actual demand for private sector capacity in order to assess the value and utility of such incentives, especially given the potential for such incentives policies to promote the generation of excessive private sector hospital and clinical capacity if left unchecked. Private healthcare providers in the region depend mostly on local residents as their consumer base because Johor and IM are not (yet) significant medical tourism destinations. Given the current rate of expansion of existing hospitals and construction of new ones in Johor and specifically in IM, local demand must be secured via measures that increase the Johor household income base, foster interstate migration, attract higher income talent in larger numbers to live in the region, and improve quality of life in the region. To strengthen medical tourism, private players — both large and small — require greater coordination and cooperation at the regional level in promoting medical tourism and in setting up centres of excellence and medical tourist-friendly services that cater to the actual needs of international patients.

Neoliberal Governance and International Medical Travel in Malaysia
Neoliberal Governance and International Medical Travel in Malaysia

Author: Meghann Ormond

Publisher: Routledge

Published: 2013-03-05

Total Pages: 178

ISBN-13: 1135132453

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International medical travel (IMT), people crossing national borders in the pursuit of healthcare, has become a growing phenomenon. With many of the countries currently being promoted as IMT destinations located in the ‘developing’ world, IMT poses a significant challenge to popular assumptions about who provides and receives care since it inverses and diversifies presumed directionalities of care. This book analyses the development of international medical travel in Malaysia, by looking at the benefits and challenges of providing health care to non-Malaysians. It challenges embedded assumptions about the sources, directions and political value of care. The author situates the Malaysian case study material at the fruitful cross-section of a range of literatures on transnational mobility, hospitality, therapeutic landscapes and medical diplomacy to examine their roles in the construction of national identity. The book thus contributes to wider debates that have emerged around the changing character of global health governance, and is of use to students and scholars of Southeast Asian Studies as well as Politics and Health and Social Care.

The Private Healthcare Sector in Johor
The Private Healthcare Sector in Johor

Author: Meghann Ormond

Publisher:

Published: 2018

Total Pages:

ISBN-13: 9789814818728

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The future of the private healthcare in Johor and in the Iskandar Malaysia (IM) special economic zone in particular is intimately tied to larger property developments and trends in the region, both because private healthcare developers are increasingly the same as property developers and because IM{u2019}s future population growth relies heavily on corporate settlement in IM and the jobs that such settlement generates. Volatility in corporate investment and settlement in IM may have significant consequences for the sector{u2019}s development. The Federal and Johor State Governments intend to turn IM into a world-class private healthcare destination for local residents and foreign visitors alike. A range of strategies and policies have been launched to develop IM{u2019}s medical care, aged care, and lifestyle and well-being sectors. It is essential to track the impact of federal and regional fiscal incentives for private healthcare development and monitor actual demand for private sector capacity in order to assess the value and utility of such incentives, especially given the potential for such incentives policies to promote the generation of excessive private sector hospital and clinical capacity if left unchecked. Private healthcare providers in the region depend mostly on local residents as their consumer base because Johor and IM are not (yet) significant medical tourism destinations. Given the current rate of expansion of existing hospitals and construction of new ones in Johor and specifically in IM, local demand must be secured via measures that increase the Johor household income base, foster interstate migration, attract higher income talent in larger numbers to live in the region, and improve quality of life in the region. To strengthen medical tourism, private players {u2014} both large and small {u2014} require greater coordination and cooperation at the regional level in promoting medical tourism and in setting up centres of excellence and medical tourist-friendly services that cater to the actual needs of international patients.