Hospitals have always felt pressure to provide excellent clinical care. And now that the Patient Protection and Affordable Care Act has been signed into law, that pressure has intensified. Increasingly, hospitals will face financial consequences for failing to live up to patient expectations of quality care. HCAHPS results are directly linked to reimbursement. But they're also a barometer for measuring clinical performance and quality improvement. When hospitals raise their HCAHPS results, they also have fewer falls, lower infection rates, fewer readmissions - all the factors that impact reimbursement. The HCAHPS Handbook is a practical resource filled with actionable tips proven to help hospitals improve patient perception of care. Because it's broken down by HCAHPS composites, readers can zero in on the parts of the survey that need attention. And the book provides a few carefully targeted tactics they can use to improve the results on each question. Best of all, these tactics are foundational. They build on what most hospitals (particularly those that have implemented Studer Group's Evidence Based Leadership framework) are already doing. It's about working smarter, not harder. And ultimately, it's about hardwiring the behaviors and processes that lead to consistent excellence - and creating a culture of always.
HCAHPS Basics: A Resource Guide for Healthcare Managers Carrie Brady, JD, MA Anyone can view your HCAHPS scores right now. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) spells worry for many hospitals. Reporting to HCAHPS is necessary for full Centers for Medicare & Medicaid Serivces (CMS) reimbursement, but can weigh heavily on the minds of hospitals leaders because it publicly displays perceived patient satisfaction for everyone to see. Study after study shows ample room for improvement at many facilities. Is your organization's reputation on the line? HCAHPS success is linked to patient satisfaction, employee satisfaction and retention, physician satisfaction, and profitability, and has become a business driver for hospitals. How will you ensure your hospital's HCAHPS survey data is in good light? HCAHPS Basics: A Resource Guide for Healthcare Managers includes: Clear explanations of CMS expectations for HCAHPS Step-by-step instructions on how to conduct the survey for best results, including choosing a vendor A time-saving CD-ROM containing the HCAHPS survey, useful resources, and presentation Tips to effectively report your HCAHPS information Advice on how to use HCAHPS data for performance improvement Methods to compare your facility to others Helpful case studies that provide real-world examples Advice on how to make patient satisfaction a priority Take an active approach to improving patient satisfaction through reporting. HCAHPS Basics: A Resource Guide for Healthcare Managers is a straightforward, jargon-free handbook that breaks down the essentials of HCAHPS. It describes what the survey is, how to conduct the survey for best results, and how to use HCAHPS results to improve patient care and satisfaction. This concise resource highlights the keys to success in other facilities and shows how their quality improvements may be implemented in your facility as well as common pitfalls to avoid. Answer important questions. HCAHPS Basics: A Resource Guide for Healthcare Managers is the resource you need not only to survive, but thrive in an HCAHPS world. HCAHPS Basics tackles questions asked by many hospital leaders, such as: Why is the HCAHPS data important? How does HCAHPS support other key organizational goals? How do we monitor data submissions? Should we use a vendor? How can I ensure that the HCAHPS data is submitted accurately so the hospital will receive the full CMS payment? All-in-one succinct and easy-to-reference book! HCAHPS Basics: A Resource Guide for Healthcare Managersis a single source for vital HCAHPS survey and vendor information, tips from leading hospitals, vendors, government agencies, and much more. Check out the Table of Contents Chapter 1: What is HCAHPS? Chapter 2: Why HCAHPS Matters Chapter 3: HCAHPS Survey Process Basics Chapter 4: Demystifying the Pubic Reporting Process Chapter 5: Dancing with HCAHPS Data Chapter 6: Common Pitfalls to Avoid Chapter 7: Case Studies Chapter 8: Future of CAHPS Surveys Appendix A: HCAHPS Survey Appendix B: Important Resources Appendix C: HCAHPS Overview PowerPoint Presentation
Take control of your patient satisfaction with the Physician’s Guide to Surviving CGCAHPS & HCAHPS by Trina E. Dorrah, MD, MPH. As patients demand more from their healthcare providers, publicly reported, standardized patient satisfaction surveys are now the norm. Despite the importance of these surveys, medical education often does not teach healthcare providers how to improve patient satisfaction and succeed with CGCAHPS and HCAHPS. That is, until now. With Dr. Dorrah’s step-by-step instructional guide, healthcare providers will learn the fundamentals of patient satisfaction, including CGCAHPS and HCAHPS survey basics, and overall tips for succeeding on patient satisfaction surveys. Doctors, physician assistants, nurse practitioners, and students alike will quickly learn how to improve their patients’ satisfaction with Dr. Dorrah’s essential Physician’s Guide to Surviving CGCAHPS & HCAHPS.
Are your HCAHPS results on track? Our revised and updated version of The HCAHPS Handbook includes the newest information and the latest tactics that enable you to provide the exceptional quality of care your patients expect and deserve. With fresh evidence harvested from organizations across the nation, The HCAHPS Handbook shares proven strategies for moving metrics on all HCAHPS questions, and more importantly, how to successfully deploy the tactics that will have a lasting impact on patients and the experience of care.
The learning and development (L&D) needs of the healthcare industry are dramatically different from those of other businesses, making for unique challenges for the talent development field. Patients are not customers, for example, and healthcare’s learning audience is extremely segmented. Additional hurdles to designing and delivering training include the changing dynamics of healthcare—for example, new regulations and the increasing number of individuals accessing healthcare services and its payment structure. This issue of TD at Work will explain how: · learning needs in the healthcare field differ from other professions · the ADDIE model can be modified for the healthcare sector · to align training with current reporting requirements · to choose the correct tools to evaluate the effectiveness of L&D programs. (long copy includes): “Learning and Development in Healthcare” includes two job aids: a training project planning tool and a Kirkpatrick program impact rating tool.
This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.
"A clarifying must-read in these uncertain times.” —GOVERNOR ANDREW CUOMO Journey behind the front lines of the coronavirus pandemic with Northwell Health, New York’s largest health system. What was it like at the epicenter, inside the health system that cared for more COVID-19 patients than any other in the United States? Leading Through a Pandemic: The Inside Story of Lessons Learned about Innovation, Leadership, and Humanity During the COVID-19Crisis takes readers inside Northwell Health, New York’s largest health system. From the C-suite to the front lines, the book reports on groundwork that positioned Northwell as uniquely prepared for the pandemic. Two decades ago, Northwell leaders began preparing for disasters—floods, hurricanes, blackouts, viruses, and more based on the belief that "bad things will happen and we have to be ready." Following a course highly unusual for an American health system, Northwell developed one of the most advanced non-government emergency response systems in the country. Northwell reached a point where leaders could confidently say "we are comfortable being uncomfortable in a crisis." But even with sustained preparation, the pandemic stands as a singularly humbling experience. Leading Through a Pandemic offers guidance on how hospitals and health systems throughout the country can prepare more effectively for the next viral threat. The book includes dramatic stories from the front lines at the peak of the viral assault and lessons of what went well, and what did not. The authors draw upon the Northwell experience to prescribe changes in the health care system for next time. Beyond the obvious need for increased stockpiles of supplies and equipment is the far more challenging task of fundamentally changing the culture of American health care to embrace a more robust emergency response capability in hospitals and systems of all sizes across the nation. The book is a must read for health care professionals, policy-makers, journalists, and readers whose curiosity demands a deeper dive into the surreal realm of the coronavirus pandemic.
Hopefully all colleagues in spinal practice, realize, how difficult to achieve perfection in spinal practice, this is related to the varieties of treatment, the complexities of the spinal pathology, and the difference in opinion about even one pathology. Probably as important as the treatment is achieving patient satisfaction, I think almost all spinal surgeons are happy with this conclusion. So the motive behind writing this book is to keep our dear colleagues fully aware of this vital issue, we have to work hard to achieve satisfaction even before cure.
