HCAHPS Experience Guide
HCAHPS Experience Guide

Author: Healthcare Experience Foundation

Publisher:

Published: 2019-08

Total Pages:

ISBN-13: 9781734767407

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The goal of this guidebook is to equip your patient experience improvement efforts and create lasting results. With that in mind, the purpose of the HCAHPS Experience Guide is to jump-start your patient experience (PX) efforts. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to create environments where patients can expect excellent experiences always. The contents of this book are a reflection of our teams work over 10 years and 400 health systems to drive significant improvement and elevated HCAHPS scores.At it's heart, improving HCAHPS is about dialogue. This book is designed to be an action-oriented resource for leaders who hare compelled to create meaningful and lasting improvements in patients perceptions of care. Whether you are a large for-profit entity, a medium sized system or a community-based rural hospital, we expect you will benefit from the direct advice and engagement tools in the HCAHPS Experience Guide.With all of HCAHPS strength (and imperfections) it holds and important place in American healthcare. This survey has given patients a voice in holding us as healthcare leaders, staff and physicians accountable to the quality of the patient experience provided.

Physician's Guide to Surviving CGCAHPS & HCAHPS
Physician's Guide to Surviving CGCAHPS & HCAHPS

Author: Trina E. Dorrah, MD, MPH

Publisher: Trina Dorrah

Published: 2014-07-01

Total Pages: 70

ISBN-13: 1495292614

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Take control of your patient satisfaction with the Physician’s Guide to Surviving CGCAHPS & HCAHPS by Trina E. Dorrah, MD, MPH. As patients demand more from their healthcare providers, publicly reported, standardized patient satisfaction surveys are now the norm. Despite the importance of these surveys, medical education often does not teach healthcare providers how to improve patient satisfaction and succeed with CGCAHPS and HCAHPS. That is, until now. With Dr. Dorrah’s step-by-step instructional guide, healthcare providers will learn the fundamentals of patient satisfaction, including CGCAHPS and HCAHPS survey basics, and overall tips for succeeding on patient satisfaction surveys. Doctors, physician assistants, nurse practitioners, and students alike will quickly learn how to improve their patients’ satisfaction with Dr. Dorrah’s essential Physician’s Guide to Surviving CGCAHPS & HCAHPS.

The HCAHPS Handbook 2nd Edition
The HCAHPS Handbook 2nd Edition

Author: Lyn Ketelsen

Publisher:

Published: 2014-08-15

Total Pages: 0

ISBN-13: 9781622180097

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Are your HCAHPS results on track? Our revised and updated version of The HCAHPS Handbook includes the newest information and the latest tactics that enable you to provide the exceptional quality of care your patients expect and deserve. With fresh evidence harvested from organizations across the nation, The HCAHPS Handbook shares proven strategies for moving metrics on all HCAHPS questions, and more importantly, how to successfully deploy the tactics that will have a lasting impact on patients and the experience of care.

It's Getting There: a Guide to HCAHPS Basics
It's Getting There: a Guide to HCAHPS Basics

Author: Anthony Rodriguez

Publisher:

Published: 2017-08-22

Total Pages: 58

ISBN-13: 9781549533402

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Your patients deserve the best care possible! Remind yourself of your "why?" in this 30-minute journey to HCAHPS improvement. It's Getting There: A Guide to HCAHPS Basics uses the exact language in HCAHPS, along with the author's personal anecdotes, as a means to familiarize the caregiver with the HCAHPS process. You should liken it to knowing the questions to an important test, well before you ever take the test. This guide serves as an excellent tool in two capacities: 1) a strong introduction to HCAHPS for new caregivers, 2) and a usable reference for teams already embarking on a journey to improve HCAHPS scores. Each HCAHPS listing includes brief, proven strategies that are immediately actionable. The guide also includes simplified discussion to easily understand the scoring methodology, along with sample reports that show your results in a concise, professional manner. You owe it to yourself, your team, and your PATIENTS to learn the principles shared in It's Getting There: A Guide to HCAHPS Basics!

The Complete Guide to Transforming the Patient Experience
The Complete Guide to Transforming the Patient Experience

Author: Gary Adamson

Publisher: HC Pro, Inc.

Published: 2009-10

Total Pages: 163

ISBN-13: 1601466099

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The Complete Guide to Transforming the Patient Experience Gary Adamson; Sonia Rhodes Create exceptional healthcare experiences that improve market share. The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by HCAHPS), reputation, employee satisfaction, physician referrals, and, ultimately, the bottom line. This definitive resource for healthcare organizations, authored by two award-winning experience thinkers, delivers the proven solutions you need to create an exceptional and successful patient experience. The patient experience is your competition's #1 priority. Make it yours, too. Nearly 90% of senior healthcare executives say that improving patient experience is one of their top five priorities. That makes it your priority, too. Using examples from organizations that create successful healthcare experiences, The Complete Guide to Transforming the Patient Experience will give you the tools you need to: Assess your organization's patient experience Implement patient experience techniques in your own organization Market your new patient experience to improve market share Unite brand promise with brand experience The Complete Guide to Transforming the Patient Experience comes with a multi-media, interactive CD that includes a compilation of best practices, examples of experience initiatives, and ideas to inspire your own experience efforts. Take a look at the table of contents Chapter 1: Story in the Stone: The State of the Experience in Healthcare Chapter 2: Immerse Yourself: The Best Way to Learn About Experiences Chapter 3: An Experience Marriage: Marketing and Operations Together At Last Chapter 4: Experience Drivers: From the Inside Out and the Outside In Chapter 5: Stories Matter: How Leaders Can Convey Meaning and Drive Decisions Chapter 6: A Question of Greatness: Set a New Standard of Organizational Performance Chapter 7: Living Legends: Bring Mission, Vision, and Values to Life Chapter 8: Miniature Treasures, Epic Results: Create Memorable Symbols and Ceremonies Chapter 9: Setting the Stage: Turn Functional Facilities into Healing Spaces Chapter 10: The Fab Four: Develop, Gather, and Tell Your Stories--and Make them Legendary Chapter 11: Getting Real: Close the Gap Between Brand Promise and Brand Experience Who will benefit from this book? Improving the patient experience is everyone's job, and it starts with top-level executives, including CEOs, CFOs, COOs, chief medical and nursing officers, and chief marketing officers. This guide will also benefit marketing, advertising, and PR directors, and anyone involved with the patient experience.

The Hcahps Handbook
The Hcahps Handbook

Author: Quint Studer

Publisher:

Published: 2010-10

Total Pages: 0

ISBN-13: 9780982850305

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Hospitals have always felt pressure to provide excellent clinical care. And now that the Patient Protection and Affordable Care Act has been signed into law, that pressure has intensified. Increasingly, hospitals will face financial consequences for failing to live up to patient expectations of quality care. HCAHPS results are directly linked to reimbursement. But they're also a barometer for measuring clinical performance and quality improvement. When hospitals raise their HCAHPS results, they also have fewer falls, lower infection rates, fewer readmissions - all the factors that impact reimbursement. The HCAHPS Handbook is a practical resource filled with actionable tips proven to help hospitals improve patient perception of care. Because it's broken down by HCAHPS composites, readers can zero in on the parts of the survey that need attention. And the book provides a few carefully targeted tactics they can use to improve the results on each question. Best of all, these tactics are foundational. They build on what most hospitals (particularly those that have implemented Studer Group's Evidence Based Leadership framework) are already doing. It's about working smarter, not harder. And ultimately, it's about hardwiring the behaviors and processes that lead to consistent excellence - and creating a culture of always.

The CG CAHPS Handbook
The CG CAHPS Handbook

Author: Jeff Morris

Publisher:

Published: 2014-06-01

Total Pages: 434

ISBN-13: 9781622180073

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Are you ready for CG CAHPS? Just as Studer Group helps organizations we coach to outperform and outpace the nation in HCAHPS, we bring the same expertise to CG CAHPS. The CG CAHPS Handbook is your guide to improved patient experience and clinical outcomes. Gain tools and tactics to consistently deliver on what matters most to patients and their families.

Using Predictive Analytics to Improve Healthcare Outcomes
Using Predictive Analytics to Improve Healthcare Outcomes

Author: John W. Nelson

Publisher: John Wiley & Sons

Published: 2021-07-21

Total Pages: 188

ISBN-13: 1119747759

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Using Predictive Analytics to Improve Healthcare Outcomes Winner of the American Journal of Nursing (AJN) Informatics Book of the Year Award 2021! Discover a comprehensive overview, from established leaders in the field, of how to use predictive analytics and other analytic methods for healthcare quality improvement. Using Predictive Analytics to Improve Healthcare Outcomes delivers a 16-step process to use predictive analytics to improve operations in the complex industry of healthcare. The book includes numerous case studies that make use of predictive analytics and other mathematical methodologies to save money and improve patient outcomes. The book is organized as a “how-to” manual, showing how to use existing theory and tools to achieve desired positive outcomes. You will learn how your organization can use predictive analytics to identify the most impactful operational interventions before changing operations. This includes: A thorough introduction to data, caring theory, Relationship-Based Care®, the Caring Behaviors Assurance System©, and healthcare operations, including how to build a measurement model and improve organizational outcomes. An exploration of analytics in action, including comprehensive case studies on patient falls, palliative care, infection reduction, reducing rates of readmission for heart failure, and more—all resulting in action plans allowing clinicians to make changes that have been proven in advance to result in positive outcomes. Discussions of how to refine quality improvement initiatives, including the use of “comfort” as a construct to illustrate the importance of solid theory and good measurement in adequate pain management. An examination of international organizations using analytics to improve operations within cultural context. Using Predictive Analytics to Improve Healthcare Outcomes is perfect for executives, researchers, and quality improvement staff at healthcare organizations, as well as educators teaching mathematics, data science, or quality improvement. Employ this valuable resource that walks you through the steps of managing and optimizing outcomes in your clinical care operations.

Hcahps Success
Hcahps Success

Author:

Publisher:

Published: 2008-10-15

Total Pages: 0

ISBN-13: 9781601462985

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HCAHPS Success: Ten Strategies to Improve Performance The spotlight has never shone brighter on how well you treat, or mistreat, your patients. The public, potential patients, and payers can now look online to see how well you fared on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Your reputation, as well as your bottom line, could be in jeopardy if your patients give you low ratings. Give your staff the tools they need to create positive experiences for their patients with the handbook set HCAHPS Success: Ten Strategies to Improve Performance. Sold in packages of 25 for just $99, this easy-to-use training tool and reference guide will teach caregivers on all levels how to: Give patients clear expectations Ask patients what is important to them Spend adequate time with patients during shifts Practice hourly nurse rounding Empower staff to use service recovery Ease the anxiety of family members Take a look at the table of contents: Questions correlated with high scores Strategy 1: Give patients clear explanations Strategy 2: Ask patients for the things they want Strategy 3: Spend time with patients at start of every shift Strategy 4: Institute hourly nurse rounding Strategy 5: Have housekeeping leave a tent card Strategy 6: Instruct staff to ask patients questions Strategy 7: Use patient comments to educate staff Strategy 8: Ease the anxiety of family members Strategy 9: Empower staff to use service recovery Strategy 10: Make follow-up calls Sample Survey: HCAHPS(R) Hospital Survey Ensure your staff interacts with patients in a way that will improve your HCAHPS scores--order HCAHPS Success: Ten Strategies to Improve Performance today!