Handbook of Service Science
Handbook of Service Science

Author: Paul P. Maglio

Publisher: Springer Science & Business Media

Published: 2010-06-14

Total Pages: 758

ISBN-13: 1441916288

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As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Handbook of Service Science, Volume II
Handbook of Service Science, Volume II

Author: Paul P. Maglio

Publisher: Springer

Published: 2018-10-16

Total Pages: 845

ISBN-13: 3319985124

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The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Handbook of Transportation Science
Handbook of Transportation Science

Author: Randolph Hall

Publisher: Springer Science & Business Media

Published: 2006-04-11

Total Pages: 737

ISBN-13: 0306480581

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Over the past thirty-five years, a substantial amount of theoretical and empirical scholarly research has been developed across the discipline domains of Transportation. This research has been synthesized into a systematic handbook that examines the scientific concepts, methods, and principles of this growing and evolving field. The Handbook of Transportation Science outlines the field of transportation as a scientific discipline that transcends transportation technology and methods. Whether by car, truck, airplane - or by a mode of transportation that has not yet been conceived - transportation obeys fundamental properties. The science of transportation defines these properties, and demonstrates how our knowledge of one mode of transportation can be used to explain the behavior of another. Transportation scientists are motivated by the desire to explain spatial interactions that result in movement of people or objects from place to place. Its methodologies draw from physics, operations research, probability and control theory.

Progressive Trends in Knowledge and System-Based Science for Service Innovation
Progressive Trends in Knowledge and System-Based Science for Service Innovation

Author: Kosaka, Michitaka

Publisher: IGI Global

Published: 2013-10-31

Total Pages: 511

ISBN-13: 1466646640

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Scientific investigation in the service industry has produced a major effect on productivity and quality in order to lead to new services. With ever-evolving internet technologies and information environments, system science and knowledge science seem to be an effective tool for service innovation in the 21st century. Progressive Trends in Knowledge and System-Based Science for Service Innovation illustrates new approaches to service innovation and new methodologies from the knowledge science and system science perspectives. Practitioners and researchers interested in knowing more about practical theories and successful examples in service science will find this book to be a vital asset to their studies.

Handbook of Service Marketing Research
Handbook of Service Marketing Research

Author: Roland T. Rust

Publisher: Edward Elgar Publishing

Published: 2014-02-28

Total Pages: 629

ISBN-13: 0857938851

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The Handbook of Service Marketing Research brings together an all-star team of leading researchers in service marketing to explore many of the hottest topics in service marketing today. Cutting-edge topics include: customer relationships and loy

Handbook of Motivation Science
Handbook of Motivation Science

Author: James Y. Shah

Publisher: Guilford Publications

Published: 2013-12-09

Total Pages: 658

ISBN-13: 1462515118

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Integrating significant advances in motivation science that have occurred over the last two decades, this volume thoroughly examines the ways in which motivation interacts with social, developmental, and emotional processes, as well as personality more generally. The Handbook comprises 39 clearly written chapters from leaders in the field. Cutting-edge theory and research is presented on core psychological motives, such as the need for esteem, security, consistency, and achievement; motivational systems that arise to address these fundamental needs; the process and consequences of goal pursuit, including the role of individual differences and contextual moderators; and implications for personal well-being and interpersonal and intergroup relations.

Handbook of Science and Technology Convergence
Handbook of Science and Technology Convergence

Author: William Bainbridge

Publisher: Springer

Published: 2016-04-14

Total Pages: 0

ISBN-13: 9783319070513

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Scientists and engineers have long been aware of the tension between narrow specialization and multidisciplinary cooperation, but now a major transformation is in process that will require technical fields to combine far more effectively than formerly in the service of human benefit. This handbook will catalog all the ways this can be accomplished and the reasons it must be. Nature is a single coherent system and diverse methods of scientific and engineering investigations should reflect this interlinked and dynamic unity. Accordingly, general concepts and ideas should be developed systematically in interdependence, with cause-and-effect pathways, for improved outcomes in knowledge, technology and applications. At the same time, industrial and social applications rely on integration of disciplines and unification of knowledge. Thus, convergence is both a fundamental principle of nature and a timely opportunity for human progress. This handbook will represent the culmination of fifteen years of workshops, conferences and publications that initially explored the connections between nanotechnology, biotechnology, information technology and new technologies based on cognitive science. A constant emphasis on human benefit then drew in the social sciences, even as shared scientific and ethical principles brought in sustainability of the Earth environment and the challenge of equitable economic advancement. The intellectual contributions of literally hundreds of scientists and engineers established a number of research methods and analytical principles that could unite disparate fields. The culmination has been called Convergence of Knowledge and Technology for the benefit of Society (CKTS), defined as the escalating and transformative interactions among seemingly different disciplines, technologies, communities and domains of human activity to achieve mutual compatibility, synergism and integration.

The Science of Science Policy
The Science of Science Policy

Author: Julia I. Lane

Publisher: Stanford University Press

Published: 2011-03-18

Total Pages: 658

ISBN-13: 0804781605

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Basic scientific research and technological development have had an enormous impact on innovation, economic growth, and social well-being. Yet science policy debates have long been dominated by advocates for particular scientific fields or missions. In the absence of a deeper understanding of the changing framework in which innovation occurs, policymakers cannot predict how best to make and manage investments to exploit our most promising and important opportunities. Since 2005, a science of science policy has developed rapidly in response to policymakers' increased demands for better tools and the social sciences' capacity to provide them. The Science of Science Policy: A Handbook brings together some of the best and brightest minds working in science policy to explore the foundations of an evidence-based platform for the field. The contributions in this book provide an overview of the current state of the science of science policy from three angles: theoretical, empirical, and policy in practice. They offer perspectives from the broader social science, behavioral science, and policy communities on the fascinating challenges and prospects in this evolving arena. Drawing on domestic and international experiences, the text delivers insights about the critical questions that create a demand for a science of science policy.

Handbook of Systems Sciences
Handbook of Systems Sciences

Author: Gary S. Metcalf

Publisher: Springer

Published: 2021-07-28

Total Pages: 1443

ISBN-13: 9789811507199

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The primary purpose of this handbook is to clearly describe the current state of theories of systems sciences and to support their use and practice. There are many ways in which systems sciences can be described. This handbook takes a multifaceted view of systems sciences and describes them in terms of a relatively large number of dimensions, from natural and engineering science to social science and systems management perspectives. It is not the authors’ intent, however, to produce a catalog of systems science concepts, methodologies, tools, or products. Instead, the focus is on the structural network of a variety of topics. Special emphasis is given to a cyclic–interrelated view; for example, when a theory of systems sciences is described, there is also discussion of how and why the theory is relevant to modeling or practice in reality. Such an interrelationship between theory and practice is also illustrated when an applied research field in systems sciences is explained. The chapters in the handbook present definitive discussions of systems sciences from a wide array of perspectives. The needs of practitioners in industry and government as well as students aspiring to careers in systems sciences provide the motivation for the majority of the chapters. The handbook begins with a comprehensive introduction to the coverage that follows. It provides not only an introduction to systems sciences but also a brief overview and integration of the succeeding chapters in terms of a knowledge map. The introduction is intended to be used as a field guide that indicates why, when, and how to use the materials or topics contained in the handbook.

Handbook of Research on Science Education
Handbook of Research on Science Education

Author: Sandra K. Abell

Publisher: Routledge

Published: 2013-03-07

Total Pages: 1345

ISBN-13: 1136781218

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This state-of-the art research Handbook provides a comprehensive, coherent, current synthesis of the empirical and theoretical research concerning teaching and learning in science and lays down a foundation upon which future research can be built. The contributors, all leading experts in their research areas, represent the international and gender diversity that exists in the science education research community. As a whole, the Handbook of Research on Science Education demonstrates that science education is alive and well and illustrates its vitality. It is an essential resource for the entire science education community, including veteran and emerging researchers, university faculty, graduate students, practitioners in the schools, and science education professionals outside of universities. The National Association for Research in Science Teaching (NARST) endorses the Handbook of Research on Science Education as an important and valuable synthesis of the current knowledge in the field of science education by leading individuals in the field. For more information on NARST, please visit: http://www.narst.org/.