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Author: Julie Holler
Publisher: Balboa Press
Published: 2016-10-05
Total Pages: 75
ISBN-13: 1504363973
DOWNLOAD EBOOKDo you have all of the clients you need? Do you want a steady flow of regular clients, filling your days, providing you with a consistent income? Then this book is for you! It will give you the mental tools to exceptionally service and retain clients, so that those clients become your Hair Clients for Life!"
Author: Andrew Sobel
Publisher: Simon and Schuster
Published: 2001-02-21
Total Pages: 269
ISBN-13: 0743215095
DOWNLOAD EBOOKFinally, the book that all professionals frustrated with fleeting client loyalty and relentless price pressure have waited for—the first in-depth, guide to developing lasting client relationships. Millions of people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise. Clients for Life sets forth a comprehensive framework for how professionals in all fields can develop breakthrough relationships with their clients and enjoy enduring client loyalty. Supported by more than 100 case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors, Clients for Life identifies what clients really want and lays out the core qualities that distinguish the client advisor—an irreplaceable resource—from the expert for hire, a tradable commodity. Readers will learn, for example, to develop selfless independence, which tempers complete emotional, intellectual, and financial independence with a powerful commitment to client needs; to become deep generalists and overcome the narrow perspective caused by specialization; to systematically build lifelong trust; and to cultivate the power of synthesis—big-picture thinking—that is so highly valued by clients. Portraits of history's most famously successful advisors, including Machiavelli, Sir Thomas More, and J. P. Morgan, underscore these timeless qualities that modern professionals need to develop to excel in today's competitive environment.
Author: Carl Sewell
Publisher: Crown Currency
Published: 2009-07-01
Total Pages: 241
ISBN-13: 0307567311
DOWNLOAD EBOOKIn this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
Author: Tina Alberino
Publisher:
Published: 2015-01-01
Total Pages: 356
ISBN-13: 9780990910008
DOWNLOAD EBOOKMy name is Tina Alberino, and I wrote this book to save you. This is not another lame book full of generic beauty business advice. This book serves as the literary equivalent of a kick in the ass and a punch to the throat. You hold in your hands compendium of harsh lessons and a raw depiction of the true nature of this industry. The vast majority of these lessons aren't taught in schools and don't appear in textbooks; they're learned through experience--often in a way that is less-than-gentle. This book will help you navigate this tumultuous industry. The waters run deep, the currents are swift, and the tides shift quickly. The journey can certainly be treacherous. Don't learn these lessons the hard way.Learn how to avoid scoundrel salon owners and crackpot contracts, build a loyal following of glamorous gals and gallant gents, and land your first big break before graduation day!
Author: Kate Bolick
Publisher: Simon & Schuster
Published: 2019-04-02
Total Pages: 144
ISBN-13: 1982115904
DOWNLOAD EBOOKBased on the real-life experiences of an expert in the field, an immersive, accessible guide to a career in hairstyling brought to life by acclaimed writer Kate Bolick—essential reading for anyone interested in this creative and dynamic profession. Gwenn LeMoine sees the world through the lens of hair. The daughter of two hairstylists, she has taken her natural talent to an entrepreneurial level and is now the owner of Parlor, a wildly popular, two-location hair salon in the East Village and Brooklyn. A pioneer with four decades of expertise in styling eccentric celebrity personalities, LeMoine works with clients such as such as Piper Kerman, Rue McClanahan, Molly Ringwald, Twyla Tharp, and William Wegman, to name only a few. Her work has also been featured on television (SNL, VH1, ETV), in magazines (Real Simple, Nylon, The New York Times, and Paste), and at awards shows, such as the Tonys and Emmys. In Becoming a Hairstylist, Atlantic columnist and New York Times notable author Kate Bolick provides a compelling profile of a career in hair styling through the life of LeMoine, and offers us a glance at a day in the life at Parlor. The perfect resource for anyone interested in a career in cosmetology, Becoming a Hairstylist portrays how to excel as a stylist—at any age and for all types of customers.
Author: Seth Meyers
Publisher: Simon and Schuster
Published: 2010-11-18
Total Pages: 208
ISBN-13: 144050914X
DOWNLOAD EBOOKThe landscape of love is littered with people injured by love time and time again. And so they hobble from one bad relationship to another. But it doesn't have to be that way. Noted psychologist Seth Meyers, PsyD--aka Dr. Seth--has developed a foolproof four-step cure for Relationship Repetition Syndrome (RRS). With this book, you can avoid making the same mistakes in your love life over and over again. With behavioral exercises and questionnaires designed to reveal the RRS behaviors that sabotage love, you'll learn why your relationships have failed, and how you can love more wisely--and happily--the next time. Armed with Dr. Seth's unique love action plan, you can put the pain of dead-end relationships behind you and find true love that lasts--forever cured of RRS!
Author: Tabatha Coffey
Publisher: Harper Collins
Published: 2011-01-25
Total Pages: 184
ISBN-13: 0062078542
DOWNLOAD EBOOKFans of the hit Bravo show Tabatha's Salon Takeover tune in for the straight-shooting, unvarnished commentary of its ballsy, stylish, and savvy star. Though millions admire Tabatha Coffey's unflinching honesty and never-say-die attitude, some do not and have even taken to name-calling. Refusing to let others define her, she has reclaimed the word "bitch," transforming it to fit the person she is: Brave, Intelligent, Tenacious, Creative, and Honest. In It's Not Really About the Hair, this deeply private woman shares the experiences of her own life to encourage you to get in touch with your own inner bitch. Tabatha reveals how she used her strength and openness to help define her signature look, personal relationships, life choices, and tenacious work ethic—one that in her own words likens her to "a pit bull with a bone." Here are the people and the circumstances that have led her to a place of honesty, self-assurance, satisfaction, and success—from her tough-minded mum to her famous mentors, her peers, and clients. Part memoir, part business manual, and part coaching guide on achieving self-acceptance and love, It's Not Really About the Hair teaches you that it's all right to be who you are, stand up for what you believe in, and do what makes you happy without being defined by others. Tabatha Coffey's raw, funny, shocking, and always inspirational story will encourage you to celebrate the long-lasting and most important beauty of all—the true beauty that is you.
Author: Emma Tarlo
Publisher: Oneworld Publications
Published: 2017-11-14
Total Pages: 416
ISBN-13: 9781786071613
DOWNLOAD EBOOKWinner of the Victor Turner Prize for Ethnographic Writing 2017 Journeying around the globe, through past and present, Emma Tarlo unravels the intriguing story of human hair and what it tells us about ourselves and society. When it’s not attached to your head, your very own hair takes on a disconcerting quality. Suddenly, it is strange. And yet hair finds its way into all manner of unexpected places, far from our heads, including cosmetics, clothes, ropes, personal and public collections, and even food. Whether treated as waste or as gift, relic, sacred offering or product in a billion-dollar industry for wigs and hair extensions, hair has many stories to tell. Collected from Hindu temples and Buddhist nunneries and salvaged by the strand from waste heaps and the combs of long-haired women, hair flows into the industry from many sources. Entering this strange world, Emma Tarlo tracks hair’s movement across India, Myanmar, China, Africa, the United States, Britain and Europe, meeting people whose livelihoods depend on this singular commodity. Whether its journey ends in an Afro hair fair, a Jewish wig parlour, fashion salon or hair loss clinic, hair is oddly revealing of the lives it touches.
Author: Andrew Sobel
Publisher: John Wiley & Sons
Published: 2020-03-31
Total Pages: 256
ISBN-13: 1119619106
DOWNLOAD EBOOKWorld-renowned client relationship authority shows you how to dramatically grow your business by mastering fourteen critical client development challenges Andrew Sobel, author of the international bestsellers Clients for Life and Power Questions, offers a proven,100-day plan for conquering 14 tough client development challenges and growing your client base in any market conditions. He’s encapsulated 25 years of unique research, including personal interviews with over 8000 top executives and successful rainmakers, into a practical roadmap for winning more new clients and growing your existing relationships. You’ll learn specific strategies to move confidently and predictably from a first meeting to a signed contract, and discover the agenda-setting techniques that create a steady stream of sole-source business. You’ll master the art of reframing client requests, leading to broader, higher-impact engagements. You’ll dramatically sharpen your ability to ask the powerful questions that can transform your client relationships. And, you’ll learn to develop advisory relationships with influential C-suite executives. Andrew illustrates each weekly challenge with real-life examples drawn from thousands of executive meetings. He shares success strategies from having grown and led three highly successful professional service businesses. Andrew has taught these strategies to over 50,000 professionals around the world, and they’re now available to you in this highly readable, portable masterclass. Whether you are early in your career and need a comprehensive guide to grow your client base from the ground up or are a seasoned practitioner who wants to accelerate your business growth, It Starts With Clients will take you to the next level.
Author: Kurt Stenn
Publisher: Simon and Schuster
Published: 2016-02-15
Total Pages: 289
ISBN-13: 1681771020
DOWNLOAD EBOOKA microhistory in the vein of Salt and Cod exploring the biological, evolutionary, and cultural history of one of the world's most fascinating fibers. Most people don't give a second thought to the stuff on their head, but in Hair, Kurt Stenn — one of the world's foremost hair follicle experts — takes readers on a global journey through history, from fur merchant associations and sheep farms to medical clinics and patient support groups, to show the remarkable impact hair has had on human life. From a completely bald beauty queen with alopecia to the famed hair-hang circus act, Stenn weaves the history of hair through a variety of captivating examples, with sources varying from renaissance merchants’ diaries to interviews with wig makers, modern barbers, and more. In addition to expelling the biological basis and the evolutionary history of hair, the fiber is put into context: hair in history (as tied to textile mills and merchant associations), hair as a construct for cultural and self-identity, hair in the arts (as the material for artist's brushes and musical instruments), hair as commodity (used for everything from the inner lining of tennis balls to an absorbent to clean up oil spills), and hair as evidence in criminology. Perfect for fans of Mark Kurlansky, Hair is a compelling read based solidly in historical and scientific research that will delight any reader who wants to know more about the world around them.
