Guidelines for Complaint Management in Organizations
Author: Standards Australia (Organization)
Publisher:
Published: 2014
Total Pages:
ISBN-13: 9781775515289
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Author: Standards Australia (Organization)
Publisher:
Published: 2014
Total Pages:
ISBN-13: 9781775515289
DOWNLOAD EBOOKAuthor: Standards Australia (Organization)
Publisher:
Published: 2014
Total Pages: 56
ISBN-13: 9781775515272
DOWNLOAD EBOOKAuthor:
Publisher:
Published:
Total Pages: 0
ISBN-13:
DOWNLOAD EBOOKAuthor: M. Lauren Basham
Publisher:
Published: 1994
Total Pages: 66
ISBN-13:
DOWNLOAD EBOOKAuthor: Bernd Stauss
Publisher: Springer
Published: 2019-01-31
Total Pages: 496
ISBN-13: 3319987054
DOWNLOAD EBOOKThis practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
Author: British Standards Institute Staff
Publisher:
Published: 1914-08-31
Total Pages: 40
ISBN-13: 9780580855818
DOWNLOAD EBOOKManagement, Consumer-supplier relations, Quality management, Quality assurance systems, Design, Data acquisition, Consumer protection, Organization and methods, Personnel, Performance, Quality auditing, Policy, Production management, Planning, Documents
Author: International Organization for Standardization
Publisher:
Published: 2014
Total Pages: 26
ISBN-13:
DOWNLOAD EBOOKAuthor: Canadian Standards Association
Publisher: Mississauga, Ont. : Canadian Standards Association
Published: 2004
Total Pages: 24
ISBN-13:
DOWNLOAD EBOOKAuthor: South African Bureau of Standards
Publisher:
Published: 2020
Total Pages: 31
ISBN-13: 9780626384470
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