Gratuity
Author: Richard Seltzer
Publisher: Lexington Books
Published: 2010-06-02
Total Pages: 312
ISBN-13: 0739144243
DOWNLOAD EBOOKGratuity provides a perspective on nonstandard compensation that demonstrates the process by which tipping norms have an impact on the experiences of workers. Understanding this under-researched perspective reveals a great deal about the role of norms in economic transactions as well as the management practices that shape the work environment and enhance organizational performance.