Customers are at the core of every aspect of business. This simple fact makes it crucial to cultivate customer loyalty. Even for the best companies, identifying the disconnect between attempts to be great in the eyes of customers and how customers actually respond is not always an easy task. Thats where Ellen Wunder steps in.
This friendly guide is full of field-tested help for novice supervisors. Moving up to a supervisory position should be cause for celebration, not exasperation. Yet many first-timers are unprepared for the demands of this new role. They quickly become overwhelmed -- to the detriment of the organization, their co-workers, and themselves. Brief yet comprehensive, The New Supervisor's Survival Manual leads new supervisors and managers through the key tasks and responsibilities of the job. Business professionals will learn to think and act like managers as they develop critical competencies such as: establishing and maintaining high performance standards communicating effectively at all levels of the organization setting clear priorities delegating and giving feedback to others analyzing and resolving problems Filled with real-life examples, handy checklists, and tools for self-assessment, The New Supervisor's Survival Manual will enhance the self-confidence and comfort level of every new supervisor.
It's the only book that dares to challenge humankind's intricate past and forces the question: Are human values derived from truths, or are they merely the results of persistent practice? This book reveals innovative solutions to world's escalating evil, and underscore people's inherent ability to solve human conflicts. This book also demystifies God, disarms the devil, empowers humankind -- and removes war from the battle for peace.
SUCCESS WITHOUT STRUGGLE! Have you tried to follow the old rules for success and found that they don't work anymore? Have you already achieved professional and personal success but secretly fear that you have accomplished everything that you ever will? Do you have a cherished dream that you want to realize? If so, read on. Extreme Success can be yours! In this life-changing book, sought-after personal coach and extreme athlete Rich Fettke doesn't just lead us down the path to success, he shows us that it can be easier and, yes, more fun. By applying the lessons he has learned from extreme sports in his seven-part program, he shows us that learning to take risks is as important as doing your homework. Using quizzes, captivating stories, and specific step-by-step strategies, he explains how you can: CREATE YOUR OWN "LUCK" DEVELOP THE COURAGE FOR CHANGE USE PARTNERSHIPS AND ALLIANCES TO EXPAND POSSIBILITIES MAKE FEAR YOUR FRIEND GET -- AND STAY -- IN THE ZONE AND MUCH MORE!
As Stompin’ Tom Connors sings, “It’s the good old hockey game, the best game you can name.” And in this charmingly illustrated book for all ages, the classic song played at hockey games around the world is imagined as a shinny game on an outdoor rink in the middle of the city that starts with two players and soon grows to include the whole community. “The puck is in! The hometown wins! The good ol’ hockey game.”
Some books are supposed to be read and understood, and some are supposed to be lived daily, this is one of those books, it is supposed to be lived daily just like you.Who should read this book?Those believe in the simplicity of thoughts and self-reflection and considers self-improvement as a continuous process.This is a short, conclusive book which aims at developing mindful reflection practices.
"This book is a powerful tool for developing your self-belief and confidence. It will help many NHL hockey players be better teammates and better players."—Mark Recchi, five-time Stanley Cup champion & Hockey Hall of Fame Inductee A game-changing guide to help hockey players of all ages gain the confidence they need to excel at the sport. Confidence affects how we deal with stress and how we fulfill our potential to achieve the results we desire. In sports and in life, confidence is the underlying factor determining mental and physical performance, leading to overall success. This book by experienced mental performance specialist Isabelle Hamptonstone contains a collection of powerful techniques and tips to help hockey players overcome lack of confidence. Clear instructions and illustrative case studies show how training the brain to develop and sustain hockey confidence can upgrade results and help players make smarter, quicker decisions under pressure. Hamptonstone shares step-by-step guidelines gleaned from her years of research working with the giants in the game of hockey. Some of the greatest hockey players in the world have used these very same steps to change their game and their lives. Added to this base of personal knowledge, the book references inspiring moments of mental performance by Wayne Gretzky, Doug Lidster, Scott Niedermayer, Shane Doan, Darryl Sydor, Jarome Iginla, and Mark Recchi. This pragmatic and positive book is a game-changing guide and valuable resource for anyone interested in high-performance hockey, as well as a valuable tool for self-development.
Leadership is a multifaceted concept that demands a wide range of skills and qualities for true effectiveness. Essential components of leadership include independent and critical thinking, problem-solving abilities, and taking responsibility for one’s actions. However, these skills alone don’t guarantee great leadership. This book offers a comprehensive guide to leadership techniques, covering essential qualities and skills in a simple, easy-to-read format. It’s a must-read for anyone looking to improve their leadership abilities and become more effective. As you read, you’ll realize that many of these concepts are familiar, but we often need a reminder to put them into action.
A collection of essays about family, community and everyday life through the viewpoint of a father. The basic concept is that despite adversity in life, one can still find ways to celebrate the victories and find good in the world.