Author: Aspire

Publisher: Delmar Pub

Published: 1997-01-01

Total Pages:

ISBN-13: 9781401807351

In todayÂ's highly competitive auto repair industry, customer satisfaction is the key to repeat business. That is why itÂ's so important that your training dollars extend beyond the service bay to reach the service counter. After all, satisfying todayÂ's demanding customers requires more than just a crew of competent technicians-it takes skilled service advisors as well! Now you can provide the training your service advisors need with AspireÂ's General Service Sales (GSS) course. In these programs, service advisors will learn how to interact more effectively with both customers and technicians. In addition, theyÂ'll discover techniques that will make them more proficient at telephone communication, writing work orders, and selling service. Oftentimes a first impression becomes a lasting impression. ThatÂ's why the role of Service Advisor is so vital to the overall success of your repair facility. Make a wise business investment by ordering AspireÂ's GSS training programs, and watch your customer approval ratings and your profits start to increase!