On the Front Line

On the Front Line

Author: Stephen J. Frenkel

Publisher: Cornell University Press

Published: 2018-10-18

Total Pages: 336

ISBN-13: 1501724223

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The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments—such as variance in authority relations and division of labor—as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.


Judgment on the Front Line

Judgment on the Front Line

Author: Chris DeRose

Publisher: Penguin

Published: 2012-10-11

Total Pages: 277

ISBN-13: 1101561718

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Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care


On the Front Line: The Collected Journalism of Marie Colvin

On the Front Line: The Collected Journalism of Marie Colvin

Author: Marie Colvin

Publisher: HarperCollins UK

Published: 2012-04-26

Total Pages: 750

ISBN-13: 0007487975

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Veteran Sunday Times war correspondent, Marie Colvin was killed in February 2012 when covering the uprising in Syria. On the Front Line is an Orwell Special Prize winning journalism collection from veteran war correspondent Marie Colvin, who is the subject of the movie A Private War, starring Rosamund Pike and Jamie Dornan.


Front Lines

Front Lines

Author: Michael Grant

Publisher: HarperCollins

Published: 2016-01-26

Total Pages: 219

ISBN-13: 0062342177

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An epic, genre-bending, and transformative new series that reimagines World War II with female soldiers fighting on the front lines. World War II, 1942. A court decision makes women subject to the draft and eligible for service. The unproven American army is going up against the greatest fighting force ever assembled, the armed forces of Nazi Germany. Three girls sign up to fight. Rio Richlin, Frangie Marr, and Rainy Schulterman are average girls, girls with dreams and aspirations, at the start of their lives, at the start of their loves. Each has her own reasons for volunteering: Rio fights to honor her sister; Frangie needs money for her family; Rainy wants to kill Germans. For the first time they leave behind their homes and families—to go to war. These three daring young women will play their parts in the war to defeat evil and save the human race. As the fate of the world hangs in the balance, they will discover the roles that define them on the front lines. They will fight the greatest war the world has ever known. Perfect for fans of Girl in the Blue Coat, Salt to the Sea, The Book Thief, and Code Name Verity, from New York Times bestselling author Michael Grant.


Children and Youth on the Front Line

Children and Youth on the Front Line

Author: Jo Boyden

Publisher: Berghahn Books

Published: 2005

Total Pages: 308

ISBN-13: 9781845450342

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This series reflects the multidisciplinary nature of the field and includes within its scope international law, anthropology, medicine, geopolitics, social psychology and economics.


Front Line Surgery

Front Line Surgery

Author: Matthew J. Martin, MD, FACS

Publisher: Springer Science & Business Media

Published: 2010-12-13

Total Pages: 536

ISBN-13: 1441960791

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Both editors are active duty officers and surgeons in the U.S. Army. Dr. Martin is a fellowship trained trauma surgeon who is currently the Trauma Medical Director at Madigan Army Medical Center. He has served as the Chief of Surgery with the 47th Combat Support Hospital (CSH) in Tikrit, Iraq in 2005 to 2006, and most recently as the Chief of Trauma and General Surgery with the 28th CSH in Baghdad, Iraq in 2007 to 2008. He has published multiple peer-reviewed journal articles and surgical chapters. He presented his latest work analyzing trauma-related deaths in the current war and strategies to reduce them at the 2008 annual meeting of the American College of Surgeons. Dr. Beekley is the former Trauma Medical Director at Madigan Army Medical Center. He has multiple combat deployments to both Iraq and Afghanistan, and has served in a variety of leadership roles with both Forward Surgical Teams (FST) and Combat Support Hospitals (CSH).


If You're Reading This . . .

If You're Reading This . . .

Author: Siân Price

Publisher: Frontline Books

Published: 2012-02-29

Total Pages: 538

ISBN-13: 1783030852

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Three centuries of war. Three centuries of sacrifice. “Tales of love and heroism from conflicts such as the Napoleonic Wars and Afghanistan today.” —The Mirror In this brilliant and profoundly moving collection of farewell letters written by servicemen and women to their loved ones, Siân Price offers a remarkable insight into the hearts and minds of some of the soldiers, sailors and airmen of the past three hundred years. Each letter provides an enduring snapshot of an impossible moment in time when an individual stares death squarely in the face. Some were written or dictated as the person lay mortally wounded; many were written on the eve of a great charge or battle; others were written by soldiers who experienced premonitions of their death, or by kamikaze pilots and condemned prisoners. They write of the grim realities of battle, of daily hardships, of unquestioning patriotism or bitter regrets, of religious fervor or political disillusionment, of unrelenting optimism or sinking morale and above all, they write of their love for their family and the desire to return to them one day. Be it an epitaph dictated on a Napoleonic battlefield, a staunch, unsentimental letter written by a Victorian officer, or an email from a soldier in modern day Afghanistan, these voices speak eloquently and forcefully of the tragedy of war and answer that fundamental human need to say goodbye. “The poignant farewells encapsulate the final words of servicemen to their loved ones before they were killed in action.” —The Telegraph “A timely reminder of the tremendous sacrifices made by fighting men and women of all countries in all ages.” —Military History Monthly


War Cinema

War Cinema

Author: Guy Westwell

Publisher: Wallflower Press

Published: 2006

Total Pages: 148

ISBN-13: 9781904764540

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'War Cinema' presents an introduction to and overview of films that take war as their main theme. Framing the era with 'Apocalypse Now' and 'Apocalypse Now Redux', the author initially focuses on Vietnam on film in the 1970s and 1980s and how this divisive war was represented.


A Flame on the Front Line

A Flame on the Front Line

Author: John Weaver

Publisher: Xulon Press

Published: 2009-09

Total Pages: 162

ISBN-13: 1615791663

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Since 2000, John Weaver has been A Flame on the Front Line sharing God's love in Afghanistan. He serves as a Team Leader for Shelter Now, which has been helping Afghans for over 25 years. John is the happy husband of Jeanne, whom he met and married in Afghanistan. "I saw John Weaver for the first time in October 2001 on ABC World News Tonight with Peter Jennings. When John's face appeared on the screen, I knew there was something special about him. I could see it in his eyes, his smile, and his interaction with the Afghan people." - Franklin Graham, President of the Billy Graham Evangelistic Association and Samaritan's Purse. Journey from America to Afghanistan is an invitation to step into an incredible adventure led by the Sovereign King. The voyage features views of earthly struggles and saving grace; painful experiences and purposeful excursions; disappointing failures and dreams fulfilled. It also explores aspects of life in the Islamic Republic of Afghanistan. This inspiring story is both enjoyable and unforgettable. Join us inside... John and Jeanne Weaver, with their three sons, live and work as a family of flames. You can contact them at [email protected]. Proceeds from this book support the work of Shelter Now Afghanistan.